Ace Chimney Sweep

Fantastic customer service! I had a chimney inspection and some service done to replace the dangerously unusable chimney liner. They installed a new flue and now I have the confidence it will last the life of the house. On-budget; under-time estimate; and very great to work with.

They were prompt on returning my initial call. When I called and texted to set appointment it took several days for a response. They set an appointment and never showed. I called and texted but never heard anything back from them. Would not recommend!

Highly recommend. This is the second time using this firm and both times have been great.

Tech was very polite & pleasant. He was very knowledgeable andv informative about my particular problem and gave me options in how to correct.

Ryan came out right on time. He is so friendly and competent. He fully inspected our very high chimney and came back with some excellent suggestions for how we could save our fireplace and continue to use it with wood or gas, in addition to fixing our leaking chimney. He had a bid to us very soon. We signed and he ordered the specialize cap. As soon as it came in, he scheduled our installation. It just happened to fall on the hottest day of the year. Our old chimney cap had been sealed and resealed many times, so it was hard to get off, but Ryan persevered with a cheerful attitude. Soon it was off and our beautiful new cap was installed. Then he finished repairing and resurfacing our fireplace. The work was immaculately done. When it was over, he informed me that he had reduce our bill below what he bid it because he did not have to spend as much time on our firebox as he had thought. When does this ever happen? What a guy. This is the best experience I have ever had with a contractor (and I am 62 and have owned about a dozen homes).

Excellent. Workmanship on outside of chimney great!

Excellent service: timely, courteous, professional. Much appreciated!

It went very well. He was prompt, efficient, knowledgeable, courteous, and careful with my home and furnishings. I have good peace of mind knowing that this potentially hazardous part of our home is in good shape.

Crew was very courteous, punctual, and professional. Chimney was swept, fireplace was cleaned, cracks were sealed, and a smoke guard was installed. We have used Ace Chimney Sweep in the past and once again they did an awesome job. I highly recommend them.

It went great!

I called twice and left messages stating that I would like to make an appointment to have fireplace and chimney cleaned and possibly dryer duct cleaned. I did not receive a call back. I also left several text messages as the website gives the option to do so. I received one response stating they would call me the next day to make an appointment. Never heard from them. This is totally unprofessional. If a business is too busy to respond then they are not dependable or reliable!

Ryan came out and cleaned my dryer vent, the vent runs through the attic of my two story home. He also provided a quote to reroute the dryer vent to make it more efficient. He was professional and I will hire him again.

Person called and left a voice message re work...I called back and left a message and person has yet to return my call.

Don’t know. They never showed never called

fine no problems

Work was done quickly and thoroughly and everything was cleaned up and the dryer set back in position. The crew ensured the duct work was properly attached to the dryer outlet. Work was done within a few days of setting up the appointment.

Fantastic - they did a great job on both projects, very reasonable pricing.

First, they were about 45 minutes late. Then, Ryan gave me the price which was reasonable. I have a double chimney. He gave me a price for 2 chimney caps. He said he measured and it would be fine. I told him I was going to have to leave before the job was finished and he said he would email me with pictures once he finished. I waited for the pictures and never received them. I called to ask about the pictures, left messages and he never returned my call. The single chimney caps, though apparently functional are not visually appealing at all. They overlap and look askew. I was not pleased at all. He should have recommended a double chimney cap. Apparently he was more concerned with doing the job with the materials that he had on the truck than doing the job where the customer would be pleased. I attempted to contact him several times afterwards with no response. When I had my husband contact him, he did answer the phone but when my husband started telling him about the problem, he said that he didn't exactly remember the job and would have to go back to look at his records and he would call him back. He never received a return phone call. Not satisfied with the work and poor customer service!

I've used them for years. I've used them for chimney repair and chimney cleaning.

They did a great job and I am going to use them again this year. They didn't mess up the house at all. I was surprised at how clean they kept everything. My husband and I were very impressed.

Thorough job, well done. Would definitely call them again.

Excellent. Was running just a few minutes behind schedule but, as promised, called when they were about 20 minutes out and we both arrived at the same time so no time wasted. Was very pleasant but more important, was very, very professional. Would hire again in a minute.

Excellent work, great attention to detail. Very personable and responsible.

I had a very good experience.

They came out twice to fix leak in chimney. Very personable. Work they did looked nice but did not fix problem. Since then, I have called 4 times and left messages but have had no call back from the company. Very disappointed.