Window Depot USA of Richmond, Charlottesville & Fredericksburg
About us
Window Depot is not your typical window replacement company! We pride ourselves on offering the greatest selection of replacement windows, vinyl siding, entry doors, patio doors, and options available in our markets - including vinyl, composite, and wood - from several manufacturers. Whether you are looking for economy, premium, or anything in between, we can help. We provide honest, unbiased education and advice to help you choose the products that will work best for you and your family. We are proud to offer Vinyl, Composite and Wood windows with more standard features, Triple Pane at Dual Pane prices, a Lifetime Warranty, and an honest and ethical approach to doing business. From your initial contact with our company through the successful completion of your project and beyond, our goal is to provide you with the very best home improvement experience possible. We are committed to building and maintaining positive, long-term relationships. We have built our name and reputation on providing honest advice, quality products, professional installation, and exceptional service. If you are not satisfied, we are not satisfied. Instead of a transactional sales process, we believe in providing a two-way educational opportunity. Our consultations begin with questions to better understand your needs and objectives. Then we educate you on the various products and services available that will meet your needs. And finally, we help you select the most appropriate product(s) for your home and budget. The last thing you need is high-pressure sales tactics, gimmicks, or intimidation to coerce you into buying something that you don’t need, or at a time when you are not ready. Our partnership with one of the nation’s largest home improvement networks provides us with significant buying power, allowing us to pass along tremendous savings to our customers without sacrificing quality. And we back it up with the service and craftsmanship of a locally owned and operated business.
Business highlights
Services we offer
Frank & Laura Amory and their local, Window Depot can help. We provide the strength and lower price of a large national network, the personal service and honest advice of a trusted, Window Depot is Not Your Typical Replacement Window Company: NO PRESSURE CONSULTATIONS! NO SUBCONTRACTORS! NO INTEREST FINANCE OPTIONS! Instead of one brand or product line of replacement windows, and brighten drab inside spaces! Whether you are looking for economy, and real wood. You will be able to choose what’s best for your home to add value, composite, enhance the curb appeal, expert staff provide the best options from several different manufacturers. This allows them to offer you the style you want at the price you need – including vinyl, fiberglass, local company, and the best overall experience that you deserve!, or anything in between, premium, save on energy bills
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 0% | ||
| 0% | ||
| 4% | ||
| 0% |
"Thank you for the kind words! We are happy to know that you are pleased with our work."
"I'm happy that you were satisfied with your windows. However, we disagree with your description of us being uncooperative in providing you information for your taxes. Immediately upon your request, we sent you a copy of your invoice showing the amount paid and the actual order that we placed with the manufacturer showing the U-factor (energy efficiency rating) and many other details of your windows. This documentation clearly shows that we ordered your windows to your exact specifications. There is no reason to think we gave you something inferior to what you ordered. We could not provide an accurate breakdown of the cost of your windows between labor and materials because that is not how our windows are priced. Our business model is different than most. Unlike other companies, we don't use subcontractors to install our windows, therefore there was no invoice showing labor cost. Our installers are employees. They get paid an hourly rate or salary based on their experience and skill. Their labor is part of our general overhead expenses. The amount of each installer's pay is personal private information that we don't disclose to anyone. We’ve purposely moved away from the subcontractor business model for many reasons. Mainly, we believe that by having in-house installers as employees, we will provide a better installation experience. Our installers have more incentive to take their time and do a quality job. I returned your call yesterday within 4 hours of you leaving a message. When we spoke, I told you that for internal cost accounting purposes, we assume a blended cost of labor and materials, but it’s not an accurate number for any specific customer. Nevertheless, I offered to provide you something in writing showing this internal number, but you refused. Many of our customers have asked for information regarding their window purchase for tax purposes. We provided all of them with the same documentation we provided you and received no complaints or requests for additional information about our labor costs."
"Thank you for the awesome review. We [Member Name Removed] creating happy customers! Thank you for your business."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
9041 W. Broad Street, Ste 3, Henrico, VA 23294
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