Stuart rolfe muffler & auto service is a full service auto repair shop dedicated to providing exceptional customer service. DBA: Mufflers, Inc.
Services we offer
Automotive repair, transmission replacements, inspection, tires, air conditioning and heating & exhaust. Classic cars and all foreign and domestic vehicles.
They always do a fantastic job. I would recommend them again and again. Sometimes you have to call them to see if your vehicle is done. They don't really make courtesy calls.
Description of Work: I have had Rolfe's do service on all of my vehicles for over 10 years. Inspections, tires, oil changes, brakes, and other general maintenance.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$100
Terry A.
01/2016
5.0
auto repair
 + -1 more
unknown
Description of Work: Honest. reliable. Highest recommendation
Rating Category
Rating out of 5
Yes, I recommend this pro
michele K.
12/2015
4.0
auto repair
 + -1 more
unknown
Description of Work: Oil change
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$69
kirsten R.
11/2015
4.0
auto repair
 + -1 more
unknown
Description of Work: replaced catalytic converter and oil change
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$400
Timothy A.
10/2014
5.0
auto repair
 + -1 more
unknown
Description of Work: muffler replace and tailpipe replace
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Edmund C.
09/2014
5.0
auto repair
 + -1 more
unknown
Description of Work: They replaced an engine on my saturn Vue. They were helpful in decision making and very responsive to questions and giving updates as the project proceeded. 3 months later no problems. Vehicle is running fine.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Susan G.
08/2014
1.0
auto repair
 + -1 more
l have been dealing with Stuart Rolfe for about 5 or 6 years. When I first went there I was really please. I actually found them here on Angie's list. In the last few time I have dealt with them their prices seem unusually high and they were not as responsive. I had to do most of the following up. This last time I took my daughters car there because she had a check engine light on and needed and oil change. They had worked on the windshield wiper pump because of a leak and it was leaking again, so I wanted them to check it out. I left the car at their shop on Wed. night with a key at the drop off. I called them first thing to let them know what I wanted checked out. I waited for them to contact me on but they never did. I called about 1:00 pm and they could tell me nothing. I called again around 4:00 pm and they said they were looking at it and would call me back. I called again about 5:30 and they said they were still looking at it and would call me back. I never heard from them. I called them again about 9:00 am on Friday morning and they said they would get back to me. They called me about 10:45 am and said it would be about $1800 to repair. I told them I would call them back and let them know what I wanted to do. My nephew has the same type of car and works on it often. He is extremely knowledgeable about the car and has worked on it himself. He told me the price for what they would be doing was way out of line and that he would do the work. I ordered all the parts necessary online and spent less than $300. I called Stuart Rolfe back and told them I would not need to have them do the work. They charged me $189.00 for looking at the car, which they never mentioned in any of our conversations. I would absolutely never go back there again. They are not personable, they are terrible at getting back to you and they are outrageously priced. I cannot begin to say how disappointed I am. I have given them quite a bit a business over the years between my car and my children's cars.
Description of Work: Had a engine light coming on in my daughters car. Took them 1 1/2 days to check it out and then were going to charge me $1800 for the work. I decided against moving forward but they still charged me $189.00 to check it out.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0
$189
Gwendolyn S.
06/2014
5.0
auto repair
 + -1 more
unknown
Description of Work: Replaced muffler on Toyota Sienna RampVan
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$98
Landon E.
05/2014
5.0
car inspections
 + -1 more
.
Description of Work: Just moved back to VA and had to get 2 vehicles inspected. With end of month approaching and my wife having just had knee surgery, I needed someplace I could get in and out of quickly. The Rolfe people were able and very willing to accommodate me with back-to-back inspections, and even mounted my new plates without being asked and at no charge. Stuart Rolfe has brought back the concept of true neighborhood service like no other service center I've seen in quite a while. Thanks, guys!
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
laurie P.
05/2014
3.0
auto repair
 + -1 more
They are too expensive. There are too many other options. We won't chose them again.
Description of Work: I can't remember. It has been a long time. I don't know why we were asked to review them.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
$300
James M.
01/2014
5.0
auto repair
 + -1 more
.
Description of Work: I used Stuart Rolfe Muffler & Auto Service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David T.
12/2013
5.0
auto repair
 + -1 more
I used Stuart Rolfe Muffler and Auto Service.
Description of Work: I used Stuart Rolfe Muffler & Auto Service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Angelika N.
09/2013
5.0
car accessories
 + -1 more
We got a quick appointment date. Service was done on time and very professionally handled. They returned the car clean and on time. Very good,friendly service.
Description of Work: Replaced the A/C Compressor and components Kit in the 2002 T-Bird plus. Labor and Parts.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$967.63
Barbara G.
05/2013
5.0
car inspections
 + -1 more
Very professional, prompt--I called mid day and they were able to take the car in for the inspection and I was out in an hour.
Description of Work: Auto Inspection
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16
Sally O.
05/2013
5.0
auto repair
 + -1 more
Very well was very professional and service was completed in a timely matter.
Description of Work: Replaced computer in box truck that was damaged by lighting
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,095
mark S.
06/2012
5.0
muffler repair, auto repair
 + 0 more
Great.
Description of Work: Our Nisan versa had a broken weld in the exaust system. It was just before the muffler where two pipes are bolted together. Some online research told me that a good welder can just put a sleave on it but that many would shoot for a new muffler as well. I called SRM at 8am and they said bring it by. I had it in their lot within 20 min and it was ready by noon for less than $50.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
David S.
02/2012
2.0
auto repair, car inspections
 + 0 more
I took our SUV in for a state inspection and transmission service (had a leak in the transmission pan). All went well, however driving home a horrible noise came from the engine sounding like a bad belt. Called them, they did not notice it before said to bring it in again. Took it back to them about a week later (when I had time), they said it was the belt tensionier... $240, thought nothing of it almost 100K miles. Dropped my wife off to pick up the truck and headed home. Next morning, same exact noise that they just fixed was there. Called the office, they did not even ask me who I was or anything about my car....did not even seem to care, said just bring it back in again so they can look at it. Really wondering if they even examined the SUV after repairing it. My previous experiences with this company back about 10 years ago was great, however will never go back there again. 3/8/12 Update, I decided to take it back to them since they never fixed the original issue. They ended up replacing the serpentine belt which for now seems to have fixed the problem. I am still concerned that I may have paid for a part that was not needed, but no way for me to tell. Thankfully the did not charge me labor for the replacement of the belt and they should not have since they missed it the 1st time around. I have moved them from an F to a D for now, giving them one more chance with another car. Trying to find someone trustworthy that is close if very difficult. This place has changed from 10 years ago.
Description of Work: I took our SUV in for a state inspection and transmission service (had a leak in the transmission pan). All went well, however driving home a horrible noise came from the engine sounding like a bad belt. Called them, they did not notice it before said to bring it in again. Took it back to them about a week later (when I had time), they said it was the belt tensionier... $240, thought nothing of it almost 100K miles. Dropped my wife off to pick up the truck and headed home. Next morning, same exact noise that they just fixed was there. Called the office, they did not even ask me who I was or anything about my car....did not even seem to care, said just bring it back in again so they can look at it.Really wondering if they even examined the SUV after repairing it. My previous experiences with this company back about 10 years ago was great, however will never go back there again.3/8/12 Update, I decided to take it back to them since they never fixed the original issue. They ended up replacing the serpentine belt which for now seems to have fixed the problem. I am still concerned that I may have paid for a part that was not needed, but no way for me to tell. Thankfully the did not charge me labor for the replacement of the belt and they should not have since they missed it the 1st time around. I have moved them from an F to a D for now, giving them one more chance with another car. Trying to find someone trustworthy that is close if very difficult. This place has changed from 10 years ago.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$250
Andrea T.
02/2012
4.0
muffler repair, auto repair
 + 0 more
They were very easy to work with. They were very quick.
Description of Work: They replaced a ball joint and did some motor work.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Glen W.
11/2011
5.0
auto repair
 + -1 more
They did not charge me for this job. It was an awesome job.
Description of Work: I used STUART ROLFE MUFFLER & AUTO SERVICE to remount my muffler.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John D.
07/2011
5.0
muffler repair, auto repair, car tires, car inspections
 + 2 more
All work performed here is to my satisfaction. They have done exellent work on all of my vehicles since 1988.
Description of Work: Angies List sent me an e-mail asking me to submit a report on Stuart Rolfe Automotive. Because Stuart and his Mechanics have been servicing my Mini Fleet of vehicles since 1988, I guess that it is about time to submit a report. I have 3 - 5 vehicles at any time and all of them have been serviced almost exclusively by Stuart Rolfe Automotive. When I purchase a vehicle new, some of the early service is performed by the dealership to establish a relationship for future Warranty Work. But, after that, they go to Stuart's for almost all of their services. Lots of Preventative Maintenance, oil changes, filters, shocks, A/C work, and Lots & Lots of mufflers and exhaust work. And tires; I used to get our tires at Sam's or Costco because I "Assumed" that they would be less expensive. I now get ALL of our tires from Stuart. He has Local access to just about any tire I want & usually meets or beats any deals that I can get from Sam's or Costco. Since all of the State Inspections and service work is performed here, the mechanics pay Special Attention to the sets of tires which I have purchased here. Now that Stuart has shelled out the Big Bucks for an Alignment Machine, I have an alignment performed with every set of new tires installed. Works out Really Well. I understand that they try to treat the occasional customer just as well as as they treat me and the rest of the regulars. With Absolutely No Hesitation I have sent Numerous customers to Stuart over the years. They can "Do It All" at Stuart Rolfe Automotive, and you can Trust them with YOUR vehicles. . .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Barbara J.
01/2011
5.0
auto repair
 + -1 more
they did an excellent job, did it on time and when their was a small glitch after wards with a part they replaced it right away at no charge, no problem. They did such a good job that when my 2003 VW beetle died on the side of the road a month later, we had it towed and fixed there even though we had taken it to Browns previously.
Description of Work: they replaced the motor, muffler,numerous other parts on my son's 1990 Jeep. they did an excellent job, did it on time and when their was a small glitch after wards with a part they replaced it right away at no charge, no problem. They did such a good job that when my 2003 VW beetle died on the side of the road a month later, we had it towed and fixed there even though we had taken it to Browns previously.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,400
Cheryl N.
12/2010
5.0
auto repair, car inspections
 + 0 more
I always had a good experience and the work held up. I mean, the car had 268K miles on it when I sold it and some things just weren't cost effective to repair. That said, Stuart Rolfe always advised if something had to\should be done both to keep the Driver safe and the car street-legal. When it was time to get a new car, I sold the car to him.
Description of Work: Stuart Rolfe Automotive was my go-to for all work, maintenance and\or discretionary, on my Honda Civic All Wheel Drive Station Wagon for almost 200K miles. The firm did it all: Engine, AC, Brakes, General Maintenance etc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
MARCIA J.
06/2010
5.0
auto repair, car tires, car inspections
 + 1 more
Had to have state inspection done on my vehicle after recently moving to VA from out of state. They explained the process, steps and repairs to me so I could understand.
Description of Work: Repairs on truck done for state inspection which included replacing turn signal flashers, wiper blades, marker light, left headlight, right inner tie rod, sway bar links and both upper control arm bushings. Also had all 4 wheel alignment and windshield tint removed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$815
Elizabeth T.
06/2010
5.0
auto repair
 + -1 more
I was thoroughly impressed with Stuart Rolfe. I contacted them on a Thursday regarding my car service needs and they had me scheduled immediately for the next day. They were curteous, professional and knowledgable. They were able to do the 105K maintenance that included the timing belt and pump, but were not able to fix the A/C on the same day. However, they had to order the necessary part from Honda as no reseller had it available. They coordinated with me to just come in and install it in 30 minutes the next business day. They did everything I asked of them, and even charged me less than originally planned when it turned out they needed a different part. Imagine my surprise to get a bill for $100 less. I looked to have the same services at the Honda dealership and they would have charged me $500 more - no thank you! I'll be taking my car to Stuart Rolfe the next time I need anything for my Honda.
Description of Work: 105,000 mile maintenance service on a 2003 Honda Accord, V6 - oil change, checked the hoses, changed the timing belt, changed the water pump, fixed the A/C (the relay had broken so no air was coming through the vents)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
MIKE M.
08/2007
5.0
car inspections
 + -1 more
I usually do not deal with the pricing or anything but I feel that they are reasonable. I know the charge is average for annual inspections. All we do is take our car in and he checks it over and puts on a sticker. I feel they are very honest and that we can trust them very much. They will give us warnings if we may need something done soon on the cars. The man is not really a foreign car mechanic but he can tell if something is wrong.
Description of Work: I had my Acura and my Volvo inspected at Stuart Rolfe.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Auto Service,
Auto Inspections,
Auto Mufflers,
Auto Tires,
Auto Accessories,
Auto Transmission
FAQ
Stuart Rolfe Muffler & Auto Service is currently rated 4.5 overall out of 5.
Stuart Rolfe Muffler & Auto Service accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Stuart Rolfe Muffler & Auto Service does not offer free project estimates.
No, Stuart Rolfe Muffler & Auto Service does not offer eco-friendly accreditations.
No, Stuart Rolfe Muffler & Auto Service does not offer a senior discount.
No, Stuart Rolfe Muffler & Auto Service does not offer emergency services.
No, Stuart Rolfe Muffler & Auto Service does not offer warranties.
Stuart Rolfe Muffler & Auto Service offers the following services: Automotive repair, transmission replacements, inspection, tires, air conditioning and heating & exhaust. Classic cars and all foreign and domestic vehicles.