Stuart Rolfe Muffler & Auto Service

They always do a fantastic job. I would recommend them again and again. Sometimes you have to call them to see if your vehicle is done. They don't really make courtesy calls.

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l have been dealing with Stuart Rolfe for about 5 or 6 years. When I first went there I was really please. I actually found them here on Angie's list. In the last few time I have dealt with them their prices seem unusually high and they were not as responsive. I had to do most of the following up. This last time I took my daughters car there because she had a check engine light on and needed and oil change. They had worked on the windshield wiper pump because of a leak and it was leaking again, so I wanted them to check it out. I left the car at their shop on Wed. night with a key at the drop off. I called them first thing to let them know what I wanted checked out. I waited for them to contact me on but they never did. I called about 1:00 pm and they could tell me nothing. I called again around 4:00 pm and they said they were looking at it and would call me back. I called again about 5:30 and they said they were still looking at it and would call me back. I never heard from them. I called them again about 9:00 am on Friday morning and they said they would get back to me. They called me about 10:45 am and said it would be about $1800 to repair. I told them I would call them back and let them know what I wanted to do. My nephew has the same type of car and works on it often. He is extremely knowledgeable about the car and has worked on it himself. He told me the price for what they would be doing was way out of line and that he would do the work. I ordered all the parts necessary online and spent less than $300. I called Stuart Rolfe back and told them I would not need to have them do the work. They charged me $189.00 for looking at the car, which they never mentioned in any of our conversations.
I would absolutely never go back there again. They are not personable, they are terrible at getting back to you and they are outrageously priced. I cannot begin to say how disappointed I am. I have given them quite a bit a business over the years between my car and my children's cars.

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They are too expensive. There are too many other options. We won't chose them again.

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I used Stuart Rolfe Muffler and Auto Service.

We got a quick appointment date.
Service was done on time and very professionally handled.
They returned the car clean and on time. Very good,friendly service.

Very professional, prompt--I called mid day and they were able to take the car in for the inspection and I was out in an hour.

Very well was very professional and service was completed in a timely matter.

Great.

I took our SUV in for a state inspection and transmission service (had a leak in the transmission pan). All went well, however driving home a horrible noise came from the engine sounding like a bad belt. Called them, they did not notice it before said to bring it in again. Took it back to them about a week later (when I had time), they said it was the belt tensionier... $240, thought nothing of it almost 100K miles. Dropped my wife off to pick up the truck and headed home. Next morning, same exact noise that they just fixed was there. Called the office, they did not even ask me who I was or anything about my car....did not even seem to care, said just bring it back in again so they can look at it.

Really wondering if they even examined the SUV after repairing it. My previous experiences with this company back about 10 years ago was great, however will never go back there again.

3/8/12 Update, I decided to take it back to them since they never fixed the original issue. They ended up replacing the serpentine belt which for now seems to have fixed the problem. I am still concerned that I may have paid for a part that was not needed, but no way for me to tell. Thankfully the did not charge me labor for the replacement of the belt and they should not have since they missed it the 1st time around.

I have moved them from an F to a D for now, giving them one more chance with another car. Trying to find someone trustworthy that is close if very difficult. This place has changed from 10 years ago.

They were very easy to work with. They were very quick.

They did not charge me for this job. It was an awesome job.

All work performed here is to my satisfaction. They have done exellent work on all of my vehicles since 1988.

Great!

they did an excellent job, did it on time and when their was a small glitch after wards with a part they replaced it right away at no charge, no problem. They did such a good job that when my 2003 VW beetle died on the side of the road a month later, we had it towed and fixed there even though we had taken it to Browns previously.

I always had a good experience and the work held up. I mean, the car had 268K miles on it when I sold it and some things just weren't cost effective to repair. That said, Stuart Rolfe always advised if something had to\should be done both to keep the Driver safe and the car street-legal. When it was time to get a new car, I sold the car to him.

Had to have state inspection done on my vehicle after recently moving to VA from out of state. They explained the process, steps and repairs to me so I could understand.

I was thoroughly impressed with Stuart Rolfe. I contacted them on a Thursday regarding my car service needs and they had me scheduled immediately for the next day. They were curteous, professional and knowledgable. They were able to do the 105K maintenance that included the timing belt and pump, but were not able to fix the A/C on the same day. However, they had to order the necessary part from Honda as no reseller had it available. They coordinated with me to just come in and install it in 30 minutes the next business day. They did everything I asked of them, and even charged me less than originally planned when it turned out they needed a different part. Imagine my surprise to get a bill for $100 less. I looked to have the same services at the Honda dealership and they would have charged me $500 more - no thank you! I'll be taking my car to Stuart Rolfe the next time I need anything for my Honda.