2014, 2015 and 2016, 2017 and 2018 Super Service Award Winner in Richmond Lawn & Yard Work. We are a small personal company but give a big company results in you experience. We offer online payment options and have a Customer Satisfaction Guarantee. Insured and license Lawn Company in the Richmond area for commercial or residential areas. www.rvalawncare.com for more info.
Hardscapes and Landscape design. Plant Install, Landscaping, Lawn mowing, Tree Installation. Ask us now about our Fence installation service!!!, edging and trimming, hedge trimming and gutter cleaning, leaf removal and planting. Debris removal, mulching, power washing
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Number of Stars | Image of Distribution | Number of Ratings |
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94% | ||
2% | ||
2% | ||
2% | ||
1% |
"I appreciate the feed back on the employee conduct as it will allow us to improve our quality of service we provide to our customers. I'm sorry the incidents with my employees happened at your property and we will not have the chance to show you ongoing improvements in customer service by my crew. I would like to bring a up a few key items you addressed in your review to the company. During our phone conversation after the 4th visit the point was brought up by me that RVA LawnCare should no longer provide services as I felt we were not able to meet your expectations. As you probably know that when are you are proficient in something it's hard for someone else to rise and meet your expectations. With your 10+ years of experience in landscaping there is a standard you are looking for, I do understand as I feel the same way about my personal property. On all of our visits you had mentioned numerous times we were the best company you ever had. I am at a loss on how you feel that we are deserving of such a low score. You mentioned in your review that you spoke to my crew about items that still needed to be fixed and they told you they were not leaving and would get those items fixed, but you stated they left 5 minutes later. This is inaccurate information, as I do keep tabs on my crew through GPS and constant phone contact. One of my employees called me and let me know you had talked to them about wanting an area touched up as you felt it was not clean enough, through this call and the GPS I know they stayed for an additional 45 minutes working. I have stayed professional at all times, as I do with all my clients, despite the fact that you have mocked my employees, you hovered over my employees at the last clean up making them feel uncomfortable while they performed work, and you have yet to pay your balance. I was hesitant taking on the job when you mentioned you have gone through 6 other landscaping companies in a year. As I mentioned before I do understand having expectations on exactly what you want as a customer, especially when you are paying for service, and I'm sorry we were unable to provide what you were looking for."
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