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Homelink
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Homelink partners with design savvy homeowners to create magazine worthy kitchens and bathrooms. If you're overwhelmed with choices and longing to quiet the voice in your head, whispering that your outdated space needs to change, we can help. We'll guide you through the process, from selecting high quality products, to completion. Put your concerns on our shoulders, breathe a sigh of relief, and let us support you in creating the kitchen or bathroom of your dreams. Homelink is also happy to offer individual services such as painting, carpentry, decks and porches. We have had the pleasure of working in most neighborhoods in the Richmond area including The Fan, Church Hill, River Road, Grove and Libbie, Mooreland Farms, Salisbury, Stonehenge and Rosemont, just to name a few. Homelink is highly rated with the Better Business Bureau, a member of the National Kitchen and Bath Association and belongs to the Chesterfield County Chamber of Commerce. We are very proud of our high ratings on Angie's List and would love to meet with you to provide a complimentary estimate and learn more about your projects or updates. Feel free to visit our project gallery online, at homelinkamerica.com.
Business highlights
Emergency services offered
19 years of experience
Services we offer
Homelink is an award-winning, additions, baths, decks and sun rooms.. Our remodeling team includes custom cabinet makers, family-owned business offering homeowners in the Richmond Area high quality remodeling including kitchens, flooring, granite and marble fabricators and an array of tile and fixtures to ensure the highest quality results for your kitchen or bathroom remodel. We also offer repairs and maintenance services including painting, plumbing, roofing, windows and siding.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5114 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 10% | ||
| 4% | ||
| 4% | ||
| 4% |
Showing 1-25 of 114 reviews
Scott W.
Oct 2016
Our family has been highly satisfied with Homelink, both in the quality of their work and in their personal and responsive customer service. The ladies do a fantastic job cleaning our house. They are both thorough and efficient in their work, and having them clean has been such a help to our family. We would absolutely recommend Homelink for housecleaning services!
Tom G.
May 2016
Took longer than expected but went well.
Patricia V.
Mar 2016
unknown
Response from Homelink
"Thanks for the review, the project turned out great, on time and on budget!"
Ellen K.
Feb 2016
Fabulous. I wish you had higher marks than an A. I believe their work is definitely an A++. Bill Maslink provided an outstanding experience from contract to conclusion. Scott Messe, job manager literally provided day to day communication, scheduling and solutions. we never felt insecure in abilities of trades -plumbers, electricians, carpenters, cabinet makers, etc. Each trade arrived on the scheduled day ttimely, did their work plus cleaned up afterward, And, Scott met them at the house before, during or immediately after. He also got the job done a week earlier than expected. We are retired professionals having relocated several times during our careers. We interviewed a handful of contractors but none checked all our boxes. Homelike did! With our experience in building and/or remodeling a total of seven homes, we knew what to look for in a contractor. Homelink ranks #1 in all aspects.
Response from Homelink
"Our thanks for a very nice review. You were so nice to work with and the kitchen turned out fabulous!"
Michael R.
Dec 2015
The receptionist Chantalle was awesome and Dan the lead serviceman was a super-nice guy. They fixed everything quick and were great to deal with - I highly recommend them!
Tom G.
Oct 2015
Demo bathroom to studs and build back up to a full remodel. On time, on schedule and no hassle. They kept the construction dust to a min also.
Response from Homelink
"[Member Name Removed] , thanks so much for taking the time to review our company and your bathroom remodel project. We love to hear that customers are happy with our efforts, and most especially, the results! We look forward to working with you on future projects. Thank you for choosing Homelink!"
Catharyn O.
Sep 2015
They were fine. The structure of the business is just not how I generally prefer.
Sandra P.
Jul 2015
The subcontractor was fantastic! Smart Wire 360 - I recommend highly.
Homelink, however, did not call me back when indicated, and the original scheduled date was not found on their books.
The rate came in higher than quoted, also. Either they were having a very bad week, or they are very disorganized.
Homelink, however, did not call me back when indicated, and the original scheduled date was not found on their books.
The rate came in higher than quoted, also. Either they were having a very bad week, or they are very disorganized.
Response from Homelink
"Thanks for the feedback. A little confusion here on the report. The electrical contractor, Smart Wire 360, is the actual subcontractor that Homelink uses for electrical work and made contact with the client and scheduled the work. Not sure of the "the rate came in higher than quoted", sounds like the client was very satisfied with the work from our subcontractor! The rating is not consistent with the outcome. Thanks!"
Scott H.
Jun 2015
Homelink was extremely professional and provided high quality results on a tough job to blend flooring colors on an existing hardwood floor. Perfect !!
Response from Homelink
"We are always pleased to hear from our satisfied clients. Thank you!"
Anita B.
May 2015
Excellent ~ done with materials so this will not be an annual repair event.
Response from Homelink
"We are so pleased you are happy with our services. Thank you for the positive response!"
Lisa A.
Apr 2015
.
Response from Homelink
"We have made several attempts to reach out to this client via phone and e-mail with no response to date. This work was completed very satisfactorily over three years ago so uncertain why this report is being posted now. We at Homelink stand ready to take care of all of our clients in a professional and communicative manner."
William J.
Apr 2015
Generally the work was well done and completed in a professional manner.
Response from Homelink
"Thank you for your kind words, happy to help! Hope you are enjoying your new home!"
Barbara U.
Jan 2015
We highly recommend Homelink and would use them again. Scott Meese is very knowledgeable and worked closely with us to develop our updated kitchen and one of a kind kitchen island at an affordable price.
Response from Homelink
"We greatly appreciate you taking the time to review Homelink's Remodeling work and are pleased you are happy with your new kitchen!"
Vicki Z.
Jan 2015
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Response from Homelink
"This review came as quite a shock to us. The client had signed off and paid the invoice without any mention of dissatisfaction. We noted this report was posted 1 ½ years after the work was completed. There was never any mention of ripped flooring. Our workers carried in the original washer and dryer and re-installed both after the new flooring was installed. When our worker returned later to do some touch up work, he recalled seeing a new washer and dryer. There is a possibility the flooring was damaged during installation by whomever supplied the new appliances. We are happy to help the client any way we can."
Patrick S.
Jan 2015
Bill was prompt in scheduling Sandy, Homelink's Carpenter, to visit our home, conduct a thorough walk around our home identifying work to be performed, and providing a proposal. Sandy is one of the friendliest, honest, professional, and capable carpenters we've ever experienced. We are very pleased with the work that Sandy and Homelink performed.
Response from Homelink
"We appreciate this very much and are very proud of Sandy and his professionalism and dedication to his skill."
Barbara B.
Dec 2014
The owner arrived on time but the lock we had purchased would not work on our new front door. He suggested we purchase the correct size lock and he would come back to install it. We did and he was able to install it with no problem. He was very efficient and professional. We will use this company again without hesitation. Highly recommended.
Response from Homelink
"We are glad you are pleased with our services and look forward to helping you again! Happy New Year!"
Vanessa G.
Dec 2014
unknown
Response from Homelink
"We appreciate your feedback and look forward to helping you with your painting project."
Jackie G.
Dec 2014
I liked him. He seems like a really good guy so I would give him a good rating. I like the way he came out in to my home, he's a very nice gentleman and he's trustworthy. I like the estimate that they gave. I just haven't done anything yet because it's close to Christmas time. The price was reasonable. I would use them in the future.
Response from Homelink
"Thank you for taking the time to provide feedback on Homelink. We hope that we will be able to assist you in the near future with your home maintenance needs! Happy Holidays!"
Robert C.
Nov 2014
The project was professionally supervised by Scott Messe who was a real joy to work with from start to finish. Every phase of the project including demo, plumbing, electrical, tile, carpentry work and cleanup was closely supervised by Scott. HomeLink was able to meet our budgetary goal and tight completion schedule requirements. The end product is a beautiful modern master bathroom that we are very proud of and which has become the envy our our neighbors. Job well done HomeLink and thank you. Would we choose HomeLink again for any future projects? Yes, without hesitation.
Response from Homelink
"We are delighted you were so pleased with not only your finished product but our Project Manager, Scott Messe, as well. Thank you for taking the time to share your comments. Enjoy your new bathroom! We look forward to helping you in the future!"
Angie B.
Oct 2014
My husband and I were in search for a project manager to handle a couple of projects around our house, and I saw what great reviews Homelink had received on Angies List so we decided to reach out to them. I wrote Homelink a message on Angie's List asking if they could complete these projects. I received an automatic message reply 3 days later that said they would contact me shortly and finally heard from someone at Homelink 6 days after that. Other companies that I've worked with have reached out to me within about 2-3 days, but it took me 9 days to actually speak to someone at Homelink--not a very timely response in my book.
One of their project managers, Scott, came to our house to check out the projects. He also brought a plumber to give us an estimate on installing the gas line and switching out the electric stove to gas. Both Scott and the plumber looked at the stove and discussed the details of the project. We decided to go with Homelink to do this project so we set up an appointment with the plumber to complete the work.
When he finished running the gas line and was installing the new gas stove, the plumber asked us when the electrician would be there. I stated that I did not know we needed an electrician and he said that anytime you switch an electric stove to gas you have to switch the electrical outlet. After doing research online I realize that anyone who has ever been involved with or knows anything about electric to gas stove top conversion would know that this is a required step when completing this project.
I then called Scott asking about the electrician and the conversation with him was unprofessional and condescending. Scott stated he did not set one up because he did not know we needed one and if we wanted his help in getting one that would be an additional two hundred dollars. He talked in a roundabout way first saying that he did not know we needed to change the outlet and then mentioned that for all he knew we had a friend completing that part. He tried blaming me saying that I did not tell him I needed an electrician... I should not have to. I asked to switch an electric stove to gas in my original message on Angies List and I feel that as a project manager who is supposed to be overseeing ALL aspects of this job, Scott should have known about having to switch the outlet and he should have brought this to our attention. We wanted a project manager to oversee these jobs because we don't know what all is involved in these projects. It is HIS job to understand all aspects of the project and then coordinate all parties involved to get the job done. He only coordinated half the project and now we are stuck with a gas stove the we have to light with a match. When I told Scott that I wasn't happy with this customer service as he was taking no accountability for the mistake, he referred me to Angie's List to read the great customers reviews they have. How about I'm a current customer and he should be concerned with my viewpoint of their customer service.
This happened back in July and its now October and we still have not gotten this resolved. My husband and I reached out to Scott trying to get this resolved and after telling us he would look into it, we never heard back from him. He ignored our calls and wouldn't call us back so we eventually reached out to his boss but he was with Scott at the time and just took his side.
I definitely wouldn't recommend using this company to coordinate your projects because they do not know how to be effective project managers.
One of their project managers, Scott, came to our house to check out the projects. He also brought a plumber to give us an estimate on installing the gas line and switching out the electric stove to gas. Both Scott and the plumber looked at the stove and discussed the details of the project. We decided to go with Homelink to do this project so we set up an appointment with the plumber to complete the work.
When he finished running the gas line and was installing the new gas stove, the plumber asked us when the electrician would be there. I stated that I did not know we needed an electrician and he said that anytime you switch an electric stove to gas you have to switch the electrical outlet. After doing research online I realize that anyone who has ever been involved with or knows anything about electric to gas stove top conversion would know that this is a required step when completing this project.
I then called Scott asking about the electrician and the conversation with him was unprofessional and condescending. Scott stated he did not set one up because he did not know we needed one and if we wanted his help in getting one that would be an additional two hundred dollars. He talked in a roundabout way first saying that he did not know we needed to change the outlet and then mentioned that for all he knew we had a friend completing that part. He tried blaming me saying that I did not tell him I needed an electrician... I should not have to. I asked to switch an electric stove to gas in my original message on Angies List and I feel that as a project manager who is supposed to be overseeing ALL aspects of this job, Scott should have known about having to switch the outlet and he should have brought this to our attention. We wanted a project manager to oversee these jobs because we don't know what all is involved in these projects. It is HIS job to understand all aspects of the project and then coordinate all parties involved to get the job done. He only coordinated half the project and now we are stuck with a gas stove the we have to light with a match. When I told Scott that I wasn't happy with this customer service as he was taking no accountability for the mistake, he referred me to Angie's List to read the great customers reviews they have. How about I'm a current customer and he should be concerned with my viewpoint of their customer service.
This happened back in July and its now October and we still have not gotten this resolved. My husband and I reached out to Scott trying to get this resolved and after telling us he would look into it, we never heard back from him. He ignored our calls and wouldn't call us back so we eventually reached out to his boss but he was with Scott at the time and just took his side.
I definitely wouldn't recommend using this company to coordinate your projects because they do not know how to be effective project managers.
Response from Homelink
"We received a “one trade only” request for a plumber to install a gas line for a new range. In the estimate provided, it clearly states that we were performing plumbing services, not electrical services. The estimator did not look at the stove as the request was not to install the stove, but to install a gas line to their stove. The price we provided was competitive for the installation of a gas line and the customer chose to go with us. Our technician removed the existing stove, positioned the new unit and made the gas connection. Later, when the customer realized he had not requested the stove be installed, as a courtesy, Homelink offered to provide electrical services, at cost, which was declined. Had it been requested to “install stove and gas line” we would have been happy to quote and supply both services. At Homelink, we offer individual services (electrical, plumbing, painting, etc.) as well as project management for larger projects (additions, bath and kitchen remodels, etc.) which require service from several professionals. Most customers prefer to hire us to do the entire job for their own convenience, but some decide to manage the project themselves. We work hard to please all of our customers and are sorry this customer experienced frustrations with their project."
Bruce Y.
Sep 2014
.
Response from Homelink
"Another satisfied customer! Thank you for taking the time to let us know how pleased you were with Homelink's performance."
Arthur M.
Aug 2014
We probably won't do work with them again. It took way longer than what they estimated that it would take. They left all these boxes in our garage for a long period of time. They didn't keep up with some of the material that they had to put back. They had to replace them. It didn't look quite the same like the way it looked before. They have to change it in the middle of it because they did an estimate and they couldn't remove or put in one of the pieces that has to go with the tub and the bathroom through our doors. They estimated wrong on that so they have to change some of that material and I don't think there were any costs otherwise to speak of so that's a positive and another positive were that there were two or three things that went wrong with the house while they were doing it but that didn't relate to them. Since they were there, we got them to fix it and they were cooperative to do that, so that was good. I could say that is a positive, but it's just taking way way too long and not being able to foretell that the piece that they wanted to order wouldn't go through our doors and they have to give us another.
Response from Homelink
"We appreciate the kind words as well as the time the [member name remove] took to comment on their project because as always, Homelink wants to leave our customers completely satisfied and if it is otherwise, we want to know. In addressing the time frame, this job may have seemed to take longer than the [member name remove] anticipated, but the goal from the outset, as established by the [member name remove], was to complete the remodeling prior to the wedding, which is what we did. The biggest hold up on the job was that when we removed the old tub / shower unit, the unit had a top enclosure that was hiding a lack of sheet rock in the ceiling. We had to schedule sheet rock to be installed which set the schedule back approximately one week. We tried very hard to work with the [member name remove] to seek final approval on several selections as the job progressed. The extra jobs that we were asked to do for them also added to the overall time frame. Homelink made additional repairs for the client, helped with their selections and did a thorough and final walk through at which time Mr. [member name remove] signed off on completion and stated that he was satisfied with the job. Homelink was in constant contact with the [member name remove] and they never once mentioned any issues with the time frame, only to have the job completed by the wedding. We were diligent in addressing any concerns they had and did not leave anything undone. Again, thank you to the [member name remove]for the business and the input."
Mary F.
Jun 2014
.
Response from Homelink
"We get plenty of compliments on your bathroom remodel when customers see the pictures on our website! Again, we are so pleased you are pleased!"
Harvey S.
Jun 2014
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Response from Homelink
"Thank you so much for taking the time to post your positive experience with Homelink. We look forward to assisting you with your home in the future!"
Dale B.
Apr 2014
Throughout the entire process -- which took a few weeks due to the nature of the work being done -- Bill was unfailingly courteous, responsive and attentive. All those who came to my home were professional in their demeanor and knew exactly what they were doing. In addition, I believe Homelink's pricing is very fair and reasonable; I received quotes from two other companies and Homelink's estimate was right on target. Finally, the end result speaks for itself. We are very pleased with how everything turned out.
Response from Homelink
"We greatly appreciate the time you took to review Homelink on Angie's List. Thank you for your business and we are glad you had such a positive experience!"
Licensing
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FAQ
Homelink is currently rated 4.5 overall out of 5.
Homelink accepts the following forms of payment: CreditCard
Yes, Homelink offers free project estimates.
No, Homelink does not offer eco-friendly accreditations.
No, Homelink does not offer a senior discount.
Yes, Homelink offers emergency services.
No, Homelink does not offer warranties.