Founded 1983 • With Angi since February 2010
Family owned & operated, proudly serving the Richmond Area since 1983, specializing in “Spring Cleanings” and routine weekly, bi-weekly, and monthly cleaning services to keep your home clean and beautiful year-round. Our scheduling focuses on providing you with the comfort of a consistant face cleaning your home paired with the professionalism and security of an experienced cleaning organization.
Business Highlights
Women Owned & Operated
Emergency Services Offered
Eco Friendly
Wears MaskVerified Reviews
Showing 1-25 of 55 reviews
Elizabeth M.
01/16/2017
The maids were late both times they came to clean. I was given a window of time that they would arrive not a definite time. They missed many items that were specifically written down on estimate with owner. I contacted the owner about this, met with him again to go over what was missed. A maid was sent out to take care of those items noted.
Description of Work
Thorough cleaning of about 1800 sq feet.
Category
house cleaning
Kathryn B.
04/11/2016
It was fine. There were no additional charges. It looked fine when they were finished.
Description of Work
They cleaned my house along with the kitchen and the bathrooms. They did the floors and mopping.
Category
house cleaning
Service Provider Response
Thank you for review your recent service experience with Hand-I-Maids! We would love an opportunity to increase the "B" ratings on quality. Your comments and feedback are help us increase our service level! Please feel free to call Shelly at the office 804.330.0271 if we can assist you with anything! Warmest Regards, The Hand-I-Maids teamNoreen L.
04/09/2016
They were very good. I was very happy with them. They had 2 of them that came out here and the cleaning wasn’t 100% but I think it’s because they were probably exhausted with the mess I have. They are trustworthy and friendly and that’s a big plus. Neighbors around me may not have to file their services but I have had.
Description of Work
I purchased a Big Deal coupon from them.
Category
house cleaning
Chris F.
10/28/2015
Every surface in the house was thoroughly cleaned. I struggled to find even a spot of dust or dog hair. That was another huge plus - my dog sheds A LOT and it is very difficult to stay on top of it. There wasn't a single hair anywhere after they were finished. That's enough for an automatic A+ in my book. The thorough kitchen and bathroom cleanings were just icing on the cake from my perspective. Everything was cleaned in a timely manner. Zero complaints.
Description of Work
Full cleaning of house from top to bottom.
Category
house cleaning
Service Provider Response
Thank you for taking the time to review your service experience! We so pleased that you were happy with your cleaning service! If we can assist you with anything in the future, please feel free to call! With a smile, The Hand-I-Maids team 804-330-0270Chris N.
12/30/2014
We wanted the blinds vacuumed and there were clear instructions ahead of the appointment on doing that but they instead blew dust all over the house. Also the vacuum they used was old and did not work well. The service did not meet our expectations.
Description of Work
Clean the house.
Category
house cleaning
Service Provider Response
Dear [Member name removed], Thank you for your feedback on your service last year. We contacted you the day after your service to followup but did not receive a call back from you. This was a difficult job for our team because there were so many areas within each room that you requested that we not clean. Because you opted to have only partial parts of the rooms cleaned as apposed to a complete cleaning room by room, you would have still seen dust in areas. I understand that so much time has passed now that this response may be irrelevant. However, if we can help you with this issue or anything in the future, please feel free to call us. Many Thanks, Hope Hand-I-Maids 804-330-0270Michael L.
12/23/2014
The house smells clean and their efforts are meticulous.
Description of Work
Thorough house cleaning, including making the beds.
Category
house cleaning
Service Provider Response
Thank you for the great review! We're so glad you're pleased with the service. We will make every effort to continue exceeding your expectations in the New Year! ~ Hope & the Handimaids teamFrances F.
11/23/2014
Intake was friendly, timely and w/o incident. Attention was detailed and organized during "walk-a-bout"to determine priorities and needs. Assigned workers arrived on time and went to work. One woman left early but other was most pleasant and stayed as promised. Woman who left early broke picture frame glass while "dusting". While "dusting", sconce in dining room was brought down (after 12 years hanging in same place).Same woman said it wasn't broken and that I could put it back up. It is a complicated item that I will have to wait on. Blinds in dining room were left open. Large picture above fireplace was left incredibly askew and I am afraid to fix it. I will need help. Cobwebs were left in a room by "duster". Admittedly house had not been detailed in a while but I had higher hopes for this cleaning. Pehaps it needs more work. Second floor wasn't touched, "not enough time". I must express my confusion at all the "damage" caused by "dusting" - with a dusting apparatus! I am of the opinion that items were not treated properly and rather. just swiped at, causing unnecessary movement of these items. In all I may have been overly optimistic but I am still dismayed.
Description of Work
"Spring cleaning". Downstairs rooms only. Four hours w/work performed by two women.
Category
glass repair, house cleaning
Service Provider Response
Thank you for taking the time to review your experience during your recent Spring Cleaning. April left a voicemail message for you yesterday to make arrangements to drop off a replacement piece of glass for your picture frame. Our Cleaning Associates make every effort to take care when cleaning the items in your home. Because we hand -dust with a cloth, sometimes these things happen. But when they do, we make every effort to replace or repair items as mentioned above. I apologize that the picture was left askew. Cathy (your lead Cleaning Associate) mentioned that you had told her your Grandson would be coming to fix that because it had been askew for some time now. That's why she didnot attempt to straighten it herself. Please return April's call (804-330-0270) when you get a chance so she can discuss these items as well as answer any questions you may have regarding the cleaning time. The second Cleaning Associate had to leave because she had only arranged to stay for the agreed 4 hour cleaning and was unable to work over. The total cleaning time for your appointment was 8.78 man hours. You were not charged for the additional time the team worked over the purchased 8 man hours. They made every effort to get through as much of your home as they could; but as explained during the walk-through; a home of your size usually takes up to 10 - 16 man hours to complete a Spring Cleaning. We would be happy to scheduled a second appointment to clean the area that was not covered by your Big Deal certificate. Thank you again for trusting us to care for your home cleaning. We look forward to hearing from you soon. Have a blessed Thanksgiving holiday!Nancy B.
10/17/2014
They are fantastic, friendly, courteous, professional and everything sparkling when they leave. Any problems? They will be more than happy to redo if I ask them or do something extra if they have time.
Description of Work
They are cleaning most of my 3,300 square foot house. Love their attention to detail...they know what they are doing. Careful with my hardwood floors. Love them!
Category
house cleaning
Service Provider Response
Thank you so much for the kind words. I'll be sure to pass them along to the team. We're very appreciative of your business and hope we can continue to "wow" you each cleaning!Sarah M.
10/12/2014
Mike C.
09/29/2014
They showed up when scheduled. The ladies that came out were very pleasant and thorough. My house is medium to large in size and I have 2 dogs. Needless to say, it can be a challenge to keep clean as my wife and both work. They did a good job and we were generally pretty pleased. I would have liked them to empty the small trash cans in the rooms that cleaned and they seems to miss the top edge of the upstairs tub. Those things were generally small and would not prevent me from hiring them again, or recommending them in the future.
Description of Work
Deep clean of 4 hours. We selected certain aspects of the house to focus in. They came out and did a pre-clean assessment and laid out what they could do.
Category
house cleaning
Service Provider Response
Thank you for taking the time to rate our service. We're so glad you felt your overall experience was an "A". Thank you for pointing out the 2 areas that were missed. We welcome any opportunities to improve on the thoroughness of our cleaning. Hourly- priority cleans sometimes leave room for areas to be missed because the Cleaning Associates are focused on completing the rooms as efficiently as possible for you. Thank you again for using our services! Please call us if we can help you again in the future. Many Thanks, Hope & The Handimaids teamHeather J.
09/05/2014
I was very pleased. There were a few items that needed to be retouched, but they immediately took care of this with no pushback.
Description of Work
they cleaned the kitchen thoroughly; the bathrooms were cleaned very well; trim dusted. Area rugs vacuumed well, including under the edges. Upholstery vacuumed under.
Category
house cleaning
Service Provider Response
Thank you for taking the time to review your experience with our services. We're so thankful to have you as part of our "client family". Please feel free to reach out to myself or April at any time if we can assist you with anything. Warmest Regards, Hope & the Hand-I-Maids teamDeborah Y.
09/04/2014
That service turned out great. Two house cleaners came out and they were here for a long time. They brought their own cleaning supplies. They cleaned the floors, bathroom, kitchen and general housecleaning. They were super, helpful, on time and got back with me. Everything went as smoothly as possible; I even hired them back.
Description of Work
I purchased a deal from this company for $159 for a day of housecleaning.
Category
house cleaning
Service Provider Response
Thank you for taking the time to review your experience with our services. We're so-o-o happy to have you as part of our "client family". Please feel free to reach out to April in the office at any time if you have questions about your service or schedule. Warmest Regards, Hope & the Hand-I-Maids teamJackie M.
06/30/2014
They did a great job! We have a small house but we still paid the $159 for the Angie's List deal. But ti was worth it as they did a wonderful job of cleaning up the hair from our 8 rescued animals and my husband and I! Very clean staircase, fridge, base boards, bathrooms, and our disgusting couch is no longer disgusting! I plan to use them quarterly for this. Michelle came out to access the job prior and she is a true professional. Manager April was very responsive and Cathy and Jenny did a wonderful job.
Description of Work
Did a deep cleaning of my home.
Category
house cleaning
Service Provider Response
Thank you for the review [member name removed]! We were so glad that you were able to apply the Big Deal you purchased to this service. Please call us if we can help you in the future! Many Thanks, Hope Swinter & the HandIMaids team 804.330.0270Melba H.
06/26/2014
After reading reviews, I decided to try this company for house cleaning. I called, left my name and telephone number on the voice mail and it is two weeks or more later and I still have not been contacted. Unfortunately, no service was provided because they did not want my business but did not have the decency to tell me they were too busy or they just didn't want to do it. Who knows why?
Description of Work
Never returned my call.
Category
house cleaning
Service Provider Response
Dear [member name removed], I am so sorry that you did not receive a phone call back. After some research, I was able to find the record of your message last week on June 18th. We handle a very high call volume each day and do our very best to return every phone call within 24 hours. Your address falls outside of our service area, however, that doesn't mean that we would not have called you to let you know. Please excuse our oversight......I have spoke to our Office Manager about your missed call and your feedback will only help in the future. Best of luck to you in finding a service provider to care for your home in the Chester area.Cindy D.
06/16/2014
Jennifer L.
05/08/2014
We really liked our experience with Hand-I-Maids. April was always easy to reach and work with. When we had an issue with one of our cleanings, it was very quickly addressed and I was pleased with how it was handled. They worked really well with our schedule, especially since we had in- home child care at the time and an infant nap schedule to juggle! I was sad when we moved out of their service area and would totally use them again!
Description of Work
Biweekly house cleaning
Category
house cleaning
Service Provider Response
Thank you for taking the time to review your experience with us [removed member name]. We were so sad that you moved out of our service area, but wish you tons of happiness in your new home. Please feel free to call us if we can help you with anything in the future! ~Hope & the Hand-I-Maids teamSarah W.
04/25/2014
They were very responsive by email and tried to accommodate our needs. However, in the end, we decided we did not need their service.
Description of Work
.
Category
house cleaning
Service Provider Response
Dear Ms. [member name removed], We thank you for taking the time to review your experience with Hand-I-Maids. Please remember you still can use the paid value of your Big Deal with us in the future if you find you can utilize our services. Please call our office directly if we can assist you at a later date. Many Thanks, Hope & the Hand-I-Maids team 804.330.0270 office@handimaidsinc.comJoLynne D.
04/09/2014
Held an initial consultation to discuss cleaning needs and priorities. Two ladies arrived, got right to work. I checked in with them several times during their 4 hour visit. They were engaged and busy. Did a great job cleaning house. Weren't able to clean all the areas we discussed due to time.
Description of Work
Provided 8 labor-hours of detailed housecleaning.
Category
house cleaning
Service Provider Response
Dear (Member name removed), Thank you for your comments. I will be sure to share them with the team that cleaned your home. We appreciate the trust you placed in us to care for your cleaning needs. If we can ever assist in the future, please give us a call. 804.330.0270. Many Thanks, Hope & the Hand-I-Maids teamDave B.
04/07/2014
Very disappointed in our service. We bought the pre-paid offer which of course doesn't cover our sized house. We agreed on an additional sum to do the whole house. There were 2 ladies that showed up, as agreed. One of the two worked at a snails pace and it went about 3 hours longer than they thought it would. That would have been fine if the work was done well. A spring cleaning was advertised as a full house deep clean. I lost count of how many horizontal surfaces were not touched. Also, we were told that "we are a move and dust everything kind of company." Well, our book cases didn't get touched! Our intention was to hire them afterwards on a regular basis. No chance. We have had 4 different companies come out and quote since then and it was embarrassing that during our walk-thrus, each found additional huge dust areas that weren't touched as well as parts of our MASTER SHOWER that weren't even cleaned. Finally, we were supposed to also get a call the next day for a follow up on how it went and now we are 4 days out and I still haven't heard from someone. This was a borderline F grade and I am extremely unhappy right now!
Description of Work
Full spring cleaning of our home
Category
house cleaning
Service Provider Response
Dear [member name removed], We are very dismayed to hear that you were unhappy with your spring cleaning. Our office manager did mentioned that she spoke to you today and that you declined accept our 100% guarantee offer to come back to view and re-clean the areas of your concern. I understand that it may be inconvenient to take the time to have us visit again. It is very difficult to address these concerns without seeing the areas, however I will share with you the feedback from our Manager, Michelle. We were aware that 1 of the cleaners was a little slow, however her work is usually very good. We did try to compensate for her lack of speed by having our Field Manager (and most efficient, thorough cleaner) lead the team. We also went over the cleaning time you were charged for and did not charge you for the overage. Regarding the shower area: Michelle said that you had requested to use the shower while we were still working in that room. Were your comments about the shower from observations before we returned to complete that room? Michelle confirmed that she checked the entire bathroom before leaving that afternoon and did not observe any unfinished work in the shower area. Regarding the bookshelves; we do promise to "pickup and move" when we dust with the exception of books on a bookshelf. Michelle cleaned the built in bookshelves in the upstairs hallway herself; she reported removing all items and even washing & drying the bookshelf before putting the items back. There is also a bookshelf in your office that was brought to my attention. She confirmed that she did remove all trophies and pictures to dust. They also hand-washed the wood floors in that room and the dining room to be sure there was no dust or pet hair left. We normally only mop these areas. We thank you for taking the time to share your feedback with us. We do make it our top priority to always "over-deliver" on our promises and I'm sorry you feel that we under-delivered. It would be very helpful if you find the time to share with us where you found these "untouched" areas. Michelle was very confident that she checked behind all areas of the house and she was very surprised that you were displeased; especially because [member name removed] told them they did an "excellent job". Although Michelle has never received a complaint and guarantees her work; I know that your perception of the service is what matters. Any additional information you could share to help us understand why you feel the service you received deserved a "D" rating would be very much appreciated. We would like to still extend the offer to visit your home again this week to correct any work that you feel wasn't done well. Lastly, you mentioned that you did not receive a followup call. April did call and leave a message Monday (2 business days after the cleaning). She normally calls the next day, so I apologize if she called later than you expected. Again [member name removed], thank you for reaching out to us. We would be happy to discuss or show you every cleaning task that was performed in your home and turn your unhappy experience into a great one if you'll give us the opportunity. Warmest Regards, Hope Swinter Operations Manager 804.330.0270Ben T.
01/26/2014
Did A real good job ,and staff did a great job of follow up to make sure things went well.
Description of Work
They were on time ,and pleasant.
Category
house cleaning
Service Provider Response
Thank you for your business [member name removed] and for taking the time to review our services. Please feel free to call April or myself anytime we can assist you in the future! Many Thanks, Hope Swinter 804-330-0270laura R.
08/29/2013
We have a 5 bedroom 5 bathroom home they are consistent and very processional.
Description of Work
They come out and clean our house.
Category
house cleaning
Service Provider Response
(member name removed), Thank you so much for taking the time to post a review of our cleaning services. We will be sure to pass along your kind comments to Tiffany, your Cleaning Associate. Please feel free to call or email anytime we can assist you. We appreciate your business and the trust you've placed in us to care for your home cleaning needs. Warmest Regards, Hope Swinter Hand-I-Maids 804-330-0270Shelly H.
07/11/2013
They are excellent. They are fair with their pricing. They are a family run business and are very professional. They are punctual, polite and their service is excellent. I cannot say enough good things about them. They screen their employees very carefully and have nothing but top-notch employees.
Description of Work
I use them for housecleaning service once a month.
Category
house cleaning
Service Provider Response
Thank you [removed member name] for the wonderful review. We always look forward to talking with you! We will be sure to pass along your kind words to Deanna. Thank you for your continued business. We will continue to do our best to earn your business in the coming years! Please don't hesitate to call if we can assist you in any way. Blessings, Hope SwinterEmily M.
06/25/2013
I called to schedule an estimate for a deep cleaning and ongoing service. We agreed on the date and the time. i took time off work to be home since the only times that have for appointments are during the work dayfor the appointment but no one showed up. When I called, they just said they had written down the wrong date. No offer to move things around to reschedule. Extremely disappointed
Description of Work
tried to get an estimate for cleaning my house
Category
house cleaning
Service Provider Response
(member name removed), I sincerely apologize for the mistake I made by scheduling you a week down from the date you had expected us at your home. I do realize the inconvenience it has caused you even though I offered to reschedule the appointment while we were on the phone. I understand how upset you were that I had disrupted your schedule for the day and you had every reason to be. We pride ourselves on being prompt and timely during estimates and cleaning appointments, but we did drop the ball on this one. Please accept my deepest apologies and if I can assist you in any way, please let me know. Warmest Regards, April Stevens Office ManagerHarriet C.
05/28/2013
The spring cleaning provided was excellent. The two cleaners spent 4 hours and cleaned everything from top to bottom. We have hardwood floors and oriental rugs, and both were satisfactorily cleaned. The bathrooms have never looked so clean. The biweekly service has been equally satisfactory. They follow the special requests, follow regular instructions. The discussion of price and visit to the home before the first cleaning was very professionally organized.
Description of Work
HandiMaids provided a spring cleaning service, followed by cleaning every two weeks.
Category
house cleaning
Service Provider Response
Thank you for taking the time to review our services [member name removed]. We are very honored that you chose us to care for your home. Please feel free to call our office if we can help you in any way in the future. Many Thanks, Hope Swinter Operations ManagerOther local Pros in your area
WE ARE A FAMILY OWNED BUSINESS OF 55 YEARS AND WE ARE SWAM CERTIFIED THROUGH THE COMMONWEALTH OF VA (SMALL, WOMAN OWNED AND MINORITY BUSINESS. WE ARE THE ONLY SMALL BUSINESS WINDOW CLEANING COMPANY OWNED 100% BY A WOMAN IN NORTHERN VA. TYPICALLY WOMEN HAVE A GREAT ATTENTION TO DETAIL AND IN THIS BUSINESS, WE PRIDE OURSELVES THAT OUR EMPLOYEES HAVE THAT SKILL AS WELL WHEN CLEANING THE WINDOWS IN YOUR HOME. WE WANT 100% CUSTOMER SATISFACTION. WE DO NOT CHARGE FOR ON-SITE ESTIMATES, THOUGH WE DO GIVE THE MAJORITY OVER THE TELEPHONE WITH A WINDOW COUNT. UPON SCHEDULING, OUR EMPLOYEE WILL BEFORE BEGINNING THE WORK, COUNT UP YOUR WINDOWS,LOOKING AT THE CONDITION, SIZE VARIATIONS, GIVING A FIRM PRICE BEFORE THE WORK BEGINS. IF THE CHARGE IS NOT AGREEABLE, WE DO NOT CHARGE YOU FOR THE TRIP AND ASK YOU TO CHECK AROUND AND GIVE US A CALL BACK AT YOUR CONVENIENCE. IN TODAY'S EVER CHANGING ECONOMY, WE ARE PROUD TO SAY THAT WE ONCE WE GIVE YOU A PRICE, IT WILL REMAIN THE SAME FOR A MINIMUM OF 3 YEARS. TYPICALLY WE REPRICE EVERY 3-5 YEARS. PRICES CAN CHANGE PRIOR TO THE 3 YEARS IF THE CONDITIONS OF THE WINDOWS CHANGE, OR YOU ARE ADDING/DELETING WINDOWS. WE DO NOT OFFER YOU A LOW PRICE TO GET YOUR WORK, AND THEN INCREASE IT NEXT CLEANING. THE PRICE YOU GET THE FIRST TIME WILL REMAIN THE SAME FOR SUBSEQUENT CLEANINGS UP TO 3 YEARS. WE DO NOT HIRE SEASONAL OR PICK/UP HELP..THE MAJORITY OF OUR WINDOW CLEANERS HAVE BEEN WITH US FOR 10+ YEARS, WITH SOME EVEN 20 YEARS. WHEN WE DO NEW HIRE, THEY ARE REQUIRED TO HAVE A MINIMUM OF 3 YEARS EXPERIENCE AND INITIALLY WORK WITH A ANOTHER WINDOW CLEANER FOR 90 DAYS TO LEARN OUR PROCEDURES AND EXPECTATIONS FOR QUALITY OF WORK. WE HOPE YOU WILL GIVE US A CALL AND GIVE US AN OPPORTUNITY TO COME INTO YOUR HOME AND CLEAN YOUR WINDOWS FROM HONEST, HARD WORKING AND PROFESSIONAL EMPLOYEES.
Angi Certified
KDM LLC is owner operated. I have been in business for three plus years. When you have us clean we are here to make your life easier and be able to have an ease of stress lifted off your shoulders. One thing our clients love about our services is that we clean base boards. We feel when base boards are clean it make the house look more open. If you choose us to clean your home or business you will not be disappointed.
Angi Certified
Welcome to ALL SHINE HOUSE CLEANING We Have One Job... To Make Your Life Easier! There’s a saying that a clean house is a sign of a wasted life. While this may not exactly be true, it’s certainly true that there are more important and enjoyable things to do than worry about keeping your home clean! With all your other responsibilities, you should be able to enjoy your free time as you please. All Shine house cleaning services are designed to give you the peace of mind you deserve and the time you need to enjoy your life and loved ones.
Angi Certified
Other Information
Services Offered
Services Not Offered
Carpet cleaning. Exterior windows cleaning.
Licensing
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
We are actively performing full services. We are taking additional precautions to protect our customers.
Health & Safety Measures
We will wear masks and gloves when we visit your home
We will sanitize the workspace and all areas touched
We offer estimates and quotes using video calling
We accept remote payment
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.