NVS Kitchen and Bath

If you want a company that will (a) not provide any type of design expertise (b) be completely sloppy with your project and (c) take no responsibility the second they have your money, this is the company for you. Absolutely horrible experience start to finish. We placed a $7k order for cabinets which included wall cabinets on either side of glass shelves above a bar. They came to measure and we told their employee multiple times we wanted glass doors on the cabinet (which they should have known anyway because it was for glassware over a bar). The guy didn't write anything down. We asked repeatedly for the details of the order and all they sent us was manufacturer codes which we couldn't tell anything from. We paid half up front, half on delivery. The cabinets arrived with wood doors. We called and they told us go ahead and pay for the order and they would fix it so we paid the second half by credit card. We have now spent three weeks trying to get them to provide the glass doors we ordered. They screwed it up, told us they would fix it to get us to pay, then have refused to make it right. And they have been aggressively unpleasant the entire time. I would burn my house to the ground before dealing with this firm again. After I posted a negative review on Yelp, the owner claimed that they had offered to work with us. That was false, so they are dishonest in addition to incompetent. First, they offered to let us buy new, replacement cabinets at cost, so basically pay twice for the same cabinets. Then they offered to cover about 25% of the total cost of replacing the cabinets. I emailed the service manager explaining that they were offering to cover almost none of the cost of the incorrect order. He emailed back and promised to have a proposed resolution for us the first week of November. I heard nothing further. I have emailed him twice since then--crickets. I have had a dining room full of cabinet boxes for over a month waiting on this company to respond to an email and make some reasonable accommodate for their failure to specify the order as we requested. I will post an update if/when they ever follow through on what they claim here that they offered without actually doing anything they said they did/would.