Founded 2004 • With Angi since August 2010
Service Provider ResponseOur goal is to provide the very best service and we are always looking for ways to improve. While we disagree with the stated timeline, we can appreciate the frustration with the time it takes to get from vision to working layout. Designing a project, which is what we were contracted to do, can be a lengthy process. From the measurement meeting to final pricing is a minimum of 12 weeks. This timing can vary greatly based on size of project, client response time and unforeseen circumstances including vacations, work schedules and holidays. We try our best to communicate this from the initial consultation but will make a more concerted effort going forward. We value all feedback, positive or negative, and use it to examine our current procedures.
Service Provider ResponseDear Member, We do our very best to stay within budget, and work in an efficient and timely manner. Please know that we appreciate your feedback and business, and look forward to working with you in the future! Kind regards, Rick and Dave
Service Provider Responseit is with great regret that we have failed to better understand and interpret our client, Mr. and Mrs. [Member Name Removed] in regards to several of his assertions. Some aspects of work are and were not a part of the contracted work such as repair of existing patio. In the course of designing and building additions for clients, we encounter so many levels of owner understanding about what needs to be accomplished to make their vision a hard fact. We do try, very hard to explain and properly set expectations as to means and methods as well as what is or is not in the contract Scope Of Work. We have reached out to Mr. [Member Name Removed] in the hope that he will allow us to correct any shortcomings regarding our work. This addition was designed as a two story then changed to one story by owners. The plans actually show a section of the roof, in a vaulted scenario, dictated by the existing homes layout, and as we were building the roof, we stopped as they had not realized that there are many types of cathedral or vaulted ceilings. We immediately re framed it, at no charge to owners along with, as is our normal practice, several other owner changes to layout and sizes of rooms. We were asked repeatedly to add to our scope of work additional skylights, interior doors, work to modify the existing prefabricated sun room etc. I strongly agree with Mr. [Member Name Removed] that 3D plans would assist him and many owners in visualizing the planned work and do offer that option and will make all projects design based on CAD drawings in the near future. i respectfully disagree with the majority of his claims and again ask that we be given the opportunity to make them happy and whole. If you are looking at working with a Design/Build general contractor like Thomas Custom Builders, please read all the comments by current and previous clients to get a balanced and fair opinion of their real corporate DNA. I know we are a great choice as a high quality builder and still hope to change the negative feelings that the [Member Name Removed]'s now have.
Health & Safety Measures
Thomas Custom Builders Inc is currently rated 4.9 overall out of 5.
Thomas Custom Builders Inc is open:
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Thomas Custom Builders Inc accepts the following forms of payment: Check
Yes, Thomas Custom Builders Inc offers free project estimates.
Yes, Thomas Custom Builders Inc offers eco-friendly accreditations.
Yes, Thomas Custom Builders Inc offers warranties.
Thomas Custom Builders Inc offers the following services: Design & build services, entire home remodels & updates, home additions, home remodeling kitchens & baths, master & in-law suites, home offices, second floor additions & decks.