Prior to move, my mother contacted Randall Moving to discuss moving methods. She was adamant that she wanted to have all wood pieces wrapped to prevent damage even though she was only moving a short distance. She was assured by Susan that the movers would do so prior to hiring. She was told to expect the movers between 8:30 and 9:30 a.m. on moving day. On moving day, the movers showed up closer to 10:30 a.m. The job was completed in 3.5 hours. Due to truck clearance issues, the team could not drive into parking garage so it took slightly longer to move items. Team reassembled beds and willingly moved items as requested at new location. While the team was very pleasant, they did not wrap items as discussed. Several wood pieces had dings and stratches after the move which were noted. When one filing cabinet was dented, the mover simply pounded it out (rather than filing a report). My mother filed complaint about two pieces of furniture. Several days later, she received an offer from the company to repair or compensate for damage. I am giving the company a “C” because the job was completed in reasonable time frame and team was pleasant. I would not recommend, however, due to furniture damage.