My Plumber Heating Cooling & Electrical

I scheduled this non-emergency repair on Saturday, 6 August via the internet. Within 10 minutes, I received a call from their office and scheduled the repair for Monday 1000-1400 time frame. On Sunday afternoon, I received a call from the office, informing them that they had an opening for 0730-1000 and asked if I wanted to make a switch. I saw this as a good utilization of their resources and accepted the schedule change. At 0740, Joe Leffler rang our doorbell. He looked like a professional, dressed in a polo shirt and khakis. Of course, he was already wearing his booties, and I noticed a MyPlumber mat placed on the porch. This is to catch anything that he might bring in on his feet. I took him to the basement and showed him the gate valve that was leaking at the stem. He informed me that industry is replacing gate valves with ball valves, as they are simpler and less prone to leaking. He quoted me a price for the service--to cut out and replace the valve. I agreed to the price. Before he began the work, I asked him about another valve at the back of the house. It wasn't leaking--YET-- but I am certain it would eventually leak. He saw our Verizon FioS box right underneath the valve and recommended NOT replacing the valve until Verizon came over to change the location of the box. Joe then went to his truck, brought out the necessary parts to make the initial repair and completed the work in about a half hour. He then had me close the faucet valve that he previously had me open (to drain the line) and pressure checked everything to ensure there were no more leaks. I was most pleased with his work effort, his attention to detail, his clean up of the area, his friendliness, and his conversation. He is the type of guy that I would invite over to dinner. I highly recommend MyPlumber. I am certain that there are less expensive plumbers in the area, but as the old saying goes, "You get what you pay for." I would highly recommend MyPlumber for your services.

unknown

The leak was fixed as well as additional copper pipe replaced. I still have to deal with a large hole in drywall.

.

unknown

John M. arrived within 90 minutes of my call to My Plumber requesting help due to a burst basement water pipe joint. John was courteous, professional, and personable. He did an excellent job. The price seemed steep, but emergency plumbing services are never cheap. This was my first My Plumber experience. I was skeptical going into it. I'm pleased to report my skepticism was misplaced. I will happily use them again, and I highly recommend them.

Arrived on time, excellent performance and profession, however prices are VERY high and because of the required service charge in order to get an estimate for the repairs, there is little choice once they are here to not accept the service or throw away $80. $550 with a discount for less than 1 hour of work to fix both problems seems very high, even if the work is performed well.  The estimate I received for additional work is also high as I have had the opportunity to compare it with others since the service visit so likely will not use this provider again.

unknown

unknown

Technician arrived early, quickly identified problem, suggested additional actions, corrected issue quickly.

They came and did what I needed.  They come when you call. They clean up afterwards.

Septic tank backed up into finished basement. I had tank pumped first think in morning. Water used in house continued to back up into the house. Called MY PLUMBER. They showed up Wednesday afternoon. Plumber removed toilet and snaked the drain between house and septic tank. A distance of 8 feet. He then ran a camera through and showed me a tree root leaves and a broken pipe. Told me line needed to be replaced. Another plumber showed up about 11 am on Thursday the 14th of April 2016. He dug by hand a trench three foot deep and maybe eight feet long. I looked in. There was no tree root and no breaks in pipe. They replaced about six foot with new plastic pipe and two large clamps. For one man with a shovel. Six hours of work. the charge was $ 5060.00. I think they showed me a clip of someone else's house I don't believe The work was necessary. I feel completely ripped off. I am going to complain to the BBB.?

unknown

They were very responsive and professional and the plumber arrived within the time window expected. We were very happy with the service provided and will use My Plumber again. 

unknown

unknown

He tacked on a lot of labor for the job.  One of the valves he replaced broke 6 months later.  I would use them in an emergency.

They are highly responsive and will get someone out quickly.  They are extremely expensive.

Did not give them the job due to the outrageous estimate,  They were also 8 hours late and did not have the equipment to do the job so had to reschedule for 3 days later.

.

Leak under kitchen sink only required a fitting to be tightened.  The plumber tightened the fitting and charged me the "minimum required" charge of $165.00. I was told on the phone prior to setting up the call that the minimum charge was about $75.00. (still very high for the work that was done).   I called customer service to question the bill.  Customer service was less than helpful.

.

unknown