Mosquito Squad of Northern Virginia

I was a customer for a few years. I stopped being a customer and tried to cancel 5 times by email and phone calls. All requests were ignored. The business just kept sending me invoices and notices repeatedly. They are not trustworthy to do business. I would never do business with them again.

Our first year 2017 it went well. Our second year 2018 did not go well. They did not send us a service contract renewal and they increased their rates without notifying me and then they just started spraying. I called and they noted there was a rate increase. Curiously, they did not come often. We know because they leave a service notification on the front door when they spray. I called and it was confirmed that when it rains heavily they do not come. It was a rainy summer and we paid for many service days that did not happen due to the weather.. Some kind of courtesy notification would have been helpful such as an email noting we cannot spray your yard this week, but will try on (blank) date. They certainly readily email their invoice. I called two weeks ago well-ahead to cancel service for this summer. The administrative woman tried to talk me into renewing. I firmly said no and then she had the gall to suggest I speak with my husband before making the final decision. I politely and firmly said no thank you and that I do not need to speak with my husband. I reinerated that were definitely not using their service. She said it was “done.” What leads me to this review is that I have since received two invoices - one by email and one by mail. Last year they did the same and started spraying our yard without our permission. I think that is their way of wrangling you in. Send the invoice and show up and spray. Poor business practices. Good results in the yard, but they run it poorly with dollars in mind, not on good customer service.

The company was pretty good in the past but in the last two years their service has diminished. The average visit time for my one acre lot is about five minutes and the areas treated are hit and miss at best. It all depends on what crew you get that day. They have left my gate open in the past (I have a pool so this is a huge liability) and just didn’t show at all in October. I will try another company next season.

They come out every 14 days on the yearly plan.

I have used Mosquito Squad for several years. We were being eaten alive every time we were in our garden. We noticed an immediate improvement after the spraying and if things get bad in between sprayings (every 21 days) they will come out for free for a touch up. Super responsive. We contracted for the full season, but they do sprays for special events also.

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For the first three years it was WONDERFUL!  We back to parkland and have a creek on our backyard so we could not use our yard without being attacked by mosquitoes.  My kids and I welt after the bites so it was terrible.  After they begun to spay we regained rights of our yard.  It became rare to get a mosquito bite.  
Last year (2015) it was different, perhaps due to the rain.  For the first time, we had to call several times for a re-spray.  
This year (2016), I did not get an invoice.  I usually get it on early March and prepay to be eligible for the 10% discount.  Since I did not get an invoice, I emailed them on 03/13/2016 and they never responded.  Nonetheless, on Friday 03/18, I got a plain invoice dated 03/08/2016 with a 1-30 Days Past Due notice.  No hello again like other years or mention of the prepayment discount.  This offended me!  There is NO way that I am overdue.  I prepaid for their services on the following dates 03/18/2012, 03/11/2013, 03/30/2014 and 03/21/2015--yes, I keep my receipts.  So, I am not overdue on 03/08!   
Today, I wrote them an email and officially canceled my service.  They lost a loyal promoting customer!

Loved Mosquito Squad!  We used them for 3 years and I can honestly say... it actually WORKS!   About every three weeks, they spray around the perimeter of  your property so it is not very invasive at all. (takes about 10 minutes) They give you a head's up a day prior, which is also nice.  They were happy to talk with me regarding my concerns over bees, bats, kids and pets, and they were able to put my mind at ease regarding all of the above.  They did also say that they have a second option that we could use (a different formula) that is considered even "safer", however I have to be honest, I was reluctant to use anything that would have not been as effective.  I figured that the slight cost of being a stronger chemical would offset getting West Nile, Lyme's Disease, etc.  Again, It is only on the perimeter of the property, so it really isn't overly invasive. 
Any time we had any mosquito sightings (maybe 2 or 3 times in the 3 years we used their service)  they would gladly come out the next day and re-spray for us.   The lack of mosquitoes was absolutely noticeable, by us, and any guests.  We could actually USE OUR BACKYARD! which is nearly impossible in NOVA in the summertime.  Even walking over to our neighbors' homes we could notice a difference.   It was also nice because it helped keep away ticks and fleas for our pets.  If we had not moved out of state, we would absolutely keep using their service.    
I usually contacted them via email, and they were always very responsive.    They were also great, if there was a big rain the next day, they were also happy to come re-spray. 
(Before using their service, I have to admit that I was pretty skeptical, and honestly didn't think it would work.  They had a money-back guarantee, so I thought it would be worth a shot, and I am so glad we did.)

arThis was our second year with Mosquito Squad and I have to say it hasn't been like the first year.  The correspondence between the owner and me has been quite a challenge!  I left a message with one of the employees (and yes, they did relay the message to Mike) the first part of August and have yet to hear back from him.  They kept telling me that Mike was very busy; I'm sorry to hear that but feel he should be paying more attention to his customers!  Paying such a large amount of money upfront, I would expect to get some sort of reply.  As far as the mosquitos, I have horrible scars on my legs from the constant bites.  Even with additional sprays, the mosquitos still were here.  The ad guarantees 100% free of mosquitos or satisfaction and I don't feel like we got it this year!  We have decided to not renew our service with this company for the coming year due to the lack of customer care and quality of their product.

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I would use them in future.

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This was a horrible experience from start to finish. They come out every 3 weeks to spray from April until October.  The problem is that the managers have NO idea what the workers are doing.  I paid extra for the gnat treatment and most of the time they didn't do it at all.  I work from home so I watch what they are doing.  When I call the manager says he's so sorry and he'll fix it right away.  But the workers lie.  After one was busted not doing the gnat treatment he told me it wasn't on his order sheet.  So when I called the office, the office manager said that it was absolutely on the list and that he more than likely lied so he wouldn't get in trouble.  And today when the guy showed up he did a crappy job and I went outside and introduced myself and he refused to give me his name.  I asked him if he would mind doing a touch up of the back yard since we've been having a problem with gnats (They have a guarantee which states that if you have a problem they will come back out(.  I was saving him a trip.)  He rolled his eyes at me and told me no.  Then he said everyone there knows I'm a difficult b**** so I guess that's why he was being so mean.  I'm not difficult, I just want what I'm paying for.  
It is my opinion that since they think I'm not home they skimp out on the services I paid for.  I would NEVER use them again unless you want to babysit them every single time.  
The managers can be nice on the phone but the workers are nasty.  Not only did this guy today s***** the phone hard out of my hand and speak down to me, but one time when they were here recently I had to listen to them talk about the drunk, nasty s** they had recently.  Clearly the managers have NO real idea what is happening out on the job.  Clearly.

For the first 2 years we had Mosquito Squad, we had a great experience. We noticed a HUGE decline in our mosquito population. We still had a few mosquitos here and there, but we knew that was to be expected. We even convinced our neighbors to hire Mosquito Squad because we were so satisfied with our service. This year (2014), it has been a completely different experience.  In past years, our technician was here 10-15 mins to spray our yard (about 0.33 acres) and we didn't have a lot of break through mosquitos. In contrast, we have noticed that this year, our 2 technicians are here less than 5 minutes.  Presumably as a result, we still have a huge mosquito problem. My husband and I both called on 2 separate occasions to complain, and the customer service was non-existent. I am fairly certain that the person on the other line of the phone didn't even have the phone to their ear when I was talking. At that time, I was told that it should take an average of 12 mins to spray 1/3 acre.
On the day that I am writing this, we had our scheduled spray completed. There were 2 technicians, and they sprayed for exactly 3 minutes. I watched the entire time and witnessed the technicians completely skipping half of my backyard and a lot of my front yard. I very nicely confronted the technicians and was told that they can control the amount of pesticide coming out of the sprayer and that it didn't matter how much time was spent, what mattered was how much pesticide was released. Needless to say, I killed 6 mosquitos later this evening while sitting on my porch watching my kids. This is so different than my past 2 years with this company. We are so disappointed in the decline of this company.  We have 3 kids and a pool, so mosquito control is very important to us.
UPDATE:
When the owner became aware of our concerns, he contacted us immediately and did more than enough to correct the situation. A re-spray was done immediately with new technicians. The owner assured us that our experience was not the standard that he has set for his employees.  He assured us that he would address the issue internally and instructed us to contact him directly with any concerns in the future.. Since the new technicians came to re-spray, we have noticed the results that we were used to seeing with very few mosquitos in our yard.

It was a very poor experience at first, but after contacting the owner, he was extremely professional and savvy. he made sure that he understood my situation and what i was asking it was obviously not much and easy to fulfill. 

i would definitely used this company because of the owner Mr. Navarro.

Their price was comparable to others. They are very good and do everything I need. They have very good customer service and whenever I have a problem, they would come and treat again. They have fewer mosquitos around now which is most important.

They spray for mosquito and for ticks. I had them out to spray before my kid’s birthday party that they wanted to have outside. Before the treatment I could walk outside for 2 minutes and have about 10 bites, but after the treatment I was completely amazed. I feel like this company’s work is very effect and I wanted to tell everyone about how effective it was after they were done! This company was very knowledgeable as well.

We hired Mosquito Squad for the summer season of 2012-13 and were very happy.  They came regularly and responded when we indicated we noticed mosquitos.  This summer, we found out we were moving and had some confusion with the company about canceling service.  They came out and sprayed the yard - when I called and said we didn't want the service, they were professional and responsive.  It is expensive, but if you have a mosquito problem - this company is worth trying.

Here is the good the bad and the ugly:
THE GOOD
The spraying worked.  It reduced the amount of mosquitos and ticks in my back yard.
THE BAD:
It seemed to wear after about two weeks.
THE UGLY:
I found out that I was charged SIGNIFICANTLY different than my neighbor whom I referred to them.  I took the time to put a message on my HOA bulletin board and drum up some business for them.  My neighbor was able to negotiate $466 (I saw her contract) and they charged me $699!  We have almost identical homes and lot sizes.
When I called, they would not honor the price, and would not return my calls.  Very unprofessonal!!!
Be aware, their price is VERY FLEXIBLE!!!!

It is a subscription service that continues until we cancel, they bill annually but are great about working with us if we need payment arrangements. They showed up every time they said they were coming, we never had to call. This company takes customer service seriously and it's refreshing to find a company with good old fashioned values that treats customers the way companies just simply don't anymore.

I receive notification in advance of the scheduled treatment day and they show up, spray, and are gone quite quickly. The treatments seem effective- toward the end of the three week period it has begun to water off, but overall I am p,eased.

SO happy with Mosquito Squad – I can finally use our big back yard!!! For years I couldn’t go outside without being eaten alive (probably due to a large area of standing water in one of our neighbor’s yards). Mosquito bites were especially bad as I’m super sensitive and bites always resulted in large welts. Mosquito Squad has solved this problem! I can now go out in the yard at any time – sit for hours and read, play with the dogs, whatever I like without having to worry about being bitten. It has also cut way back on the amount of gnats. They spray every 3 weeks, and will come to redo at any time if you’re getting mosquitoes (heavy rains can make a difference). They don’t guarantee that gnats will be affected, but it has made a pretty big difference. Was cautious at first because we have two big dogs who eat grass – but the spray hasn’t had any ill effects on them whatsoever. There is an ‘all-natural’ alternative spray as an option if that’s a concern. The Mosquito Squad folks are all very friendly and helpful – from the office staff to the guys who come and spray. So relieved to finally be able to enjoy our back yard once again.

Prompt, efficient, courteous, and professional.