ARS of Virginia

I have been using ARS since 1998 and have always had excellent products and service. The technicians are knowledgeable and courteous.

My technician was polite, knowledgeable, and seemed to have a real concern for my HVAC, very honest

Is man the technician was helpful in assisting me select the correct water heater and did the installation all in the same day...he's personable, efficient and very professional..answered at my questions. Customer service was great assisting me to complete the loan application. ARS also installed a new AC system in July.

Repairs done in timely manner. Frank explained whatâ s wrong and expectations on how long can the water heater last before possibly replacing it

I would highly recommend ARS! Justin is a personable and a professional service technician. We're extremely happy with the prompt response, and install turnaround!

They are professionals

I am not sure if ARS of Virginia is the same business as ARS / Rescue Rooter Manassas but the latter called me and told me that they got my info from Angi/homeadvisor so I am assuming these two companies are the same. Another red flag when the company uses different names in different places. My kitchen sink had been clogged for a couple of days. It became an urgent need as I have a young child at home and needed to get that sink unclogged asap. The senior technician that came to do this work at my house was not experienced. Charged me $250 for just opening the drain and trying the drain auger similar to the one I had bought on Amazon. He even used a plunger on the sink for 10 minutes. Then proceeded to quote me $1,500 - $2,000 for additional work that included cutting 2 ft. X 2 ft. holes in the basement to see the path of the drain pipes so that he could use drain auger through those holes. I said I needed to think about it as it basically became a $2,500 - $3,000 job just to UNCLOG THE SINK!!! He said that if i do not let him do the work then, he could not guarantee any discounts later. I said I will take my chances. Next day, I called my neighbor who is a professional plumber himself. He had been out of town so I had not called him in the first place. He came and took care of the clog within 20 minutes. He had the professional grade drain auger which was around 75 ft. long. He use it to slip through the entire length of the drain pipe from the kitchen and unclogged the drain. It cost me $300 to get the job done. I called ARS but never was able to speak with the manager. Unethical and un professional business practice. I want to submit this so if you are in the same situation as mine, have another expert look at your problem and possibly save thousands of dollars of your hard-earned money!

My Tech was Jerry, he is very knowledgeable about the HVAC and heating system. He also gave me useful tips that will definitely come in handy!

We have had service contract with ARS Since 1998 we would recommend them highly The tech was very knowledgeable of his work and explain to me about the humidifier so that Iâ  d understand about it. I would give him a 10 all the way

Although they provide a time frame for service, frequently they are late or have to re-schedule. When ARS installed my furnace, they provided a humidifier as well. However, the humidifier is not included in the maintenance contract, and any work or filter change on the humidifier is extra. The cost is almost as much as the maintenance contract. They used to answer the phone asking how they could provide exceptional service. No longer do they ask that. Makes sense, because they do not provide exceptional service. Also, the technician seems to want to convince you to buy additional equipment, which may or may not be needed.

Danny McConaty is an outstanding service technician. He is very experienced and does a thorough job of servicing the equipment. I would highly recommend Danny. He is both a personable and a professional service technician.

A bit too expensive compare with other

Technician Bo was great! He quickly figured out what was causing the problem and took care of it.

Ryland was very thorough and knowledgeable.

ARS is extremely good. I love their Elite plan. Their technicians are knowledgeable. Jorge Silva was very customer oriented and detailed in his explanation. He gave us tips on how to extend the life of the AC unit and had genuine customer concern attitude

I had a great experience with ARS/Manassas thanks to John Curry, their knowledgeable and professional plumber. John provided an in-depth home inspection of my plumbing and educated me on the importance of venting my sinks to avoid moisture buildup, mold, corrosion, and bad odors. He also found that one of my toilets needed a new flapper valve/lift rod and corrected me on how I was using my garbage disposal, advising me to only use it for light particles stuck to my plate. To assist with the upkeep of my plumbing, John recommended that I buy a drain cleaning kit and even called his dispatch to schedule another member of his team to repair my toilet's lift rod. John Curry's expertise and helpfulness were much appreciated during the home inspection. He was professional, knowledgeable, and thorough in his work, and he took the time to educate me and provide valuable advice. Thank you, John Curry and ARS/Manassas!

I had a great experience with ARS/Manassas thanks to their professional and knowledgeable employee, LaMont. He thoroughly cleaned out my air filter system which had gotten filthy due to a home renovation project. LaMont was fantastic at explaining all aspects of what he was doing and why, which was really helpful. He even went above and beyond by referring me to a plumber for a free consultation and called his dispatch to schedule an ARS Plumber to come out the very next day. LaMont's expertise and helpfulness to the maintenance of my home were much appreciated. Thank you, ARS/Manassas and LaMont!

Very professional, discussed and showed me the problem to give me a better understanding.

ARS teacher Shawn Gunter provided a complete overview of the system, and provided guidance on the preventive maintenance I can do. He addressed all my questions and concerns, was polite, and efficient in ensuring my system was up and running properly.

Jorge Silva is an excellent technician and made sure I understood the issues and what it would take to repair them! I highly recommend the company and him especially to handle your HVAC needs!

After a storm causing power off and ac problems in hot summer Sunday, that is no thank you enough for the quick response for a technician visit to solve the problem. Thank you Lisa, to contact an efficient technician, Mr Ramon, who act quick, full of knowledge and compassion for my 80â s parents comfort back. I recommend this company with a great and trustful team .

Thorough job of troubleshooting and locating problem ar a reasonable price

Marco is very nice and knowledgeable. Fixed the problem right away. Got the compressor worked again.

Brian found the problem and had the AC working in minutes. He fully explained the problem for future use. He arrived in less than 2 hours from my original call. Truly 5 star service.

Awesome Very professional Would use again. Thanks