Americlean Services Corporation is the Washington DC metro area go-to provider of Indoor Air Quality (IAQ) services. We provide a wide variety of IAQ services to commercial, government and residential customers in Northern Virginia, DC and the surrounding communities. From air duct cleaning to water damage restoration, we have the experience, tools and know-how to get the job done right. We’ve been serving the D.C. area since 1984. We were founded in Vienna, Virginia by Dr. Karl de Azagra and later moved to Manassas Park, VA to accommodate the expansion of the business.
& HVAC decontamination., Air duct, dryer vent and house cleaning, mold testing and remediation, water and smoke damage
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Americlean is apparently going through a major transition in the housecleaning services department (separate from the Air Duct Cleaning). They lost their Operations Manager, and apparently she's the only one who knew the routine scheduling, etc. So they didn't show up one day when they were scheduled to clean, and that's how I learned what was going on.
I was informed that my service cost was being raised from $110 to $160. That's almost a 50% increase and I didn't understand it at all -- the person on the phone said that they were charging extra for the distance. I asked to speak to someone about that, and was told someone would get back to me later that day - and no one called. I also scheduled the next 2 cleanings -- off the regular schedule I've been on for years and I asked about the future schedule in 2015 -- could I have my regular slot back? The person said he would try to make that happen, but right now, another client was scheduled in that slot. Of course I was upset about that, but figured that as a long-term customer, Americlean would do right by me.
The next scheduled cleaning was a week ago Monday, and no one showed up. Again, I called the person filling in for the operations manager and asked what happened. I didn't get any answer about Monday, but was able to reschedule for Thursday, Christmas Eve. I also asked to speak to the manager, Richard, about the $50 increase.
Richard called and left a message about the transition-- they are scaling back on the radius of their service area. They would only come out for $160 in the future, and he suggested that I find another service. However, Richard also said in the message that they would come on the next scheduled visit for the regular price ($110).
They did not show up on Christmas Eve and didn't answer my phone calls. (Was the office closed?) Yesterday was Monday the 29th, and the regular person showed up for a visit that was probably scheduled with the stand-in operations manager the first time I talked with him. (Recall -- the 2 no shows last week.) Yes, the cost was $110 as Richard promised. I was both surprised and relieved, wondering if part of the problem was their internal communications.
So, what advice can I give you? If you are in the new radius, you might not have a problem. Obviously, if I stayed with them for >10 years, I was a satisfied customer. But, things change, management changes. I'm most bothered by the lack of straightforward and honest communications about the change in service cost.
I suspect the office will be in a state of change for a few months, at least until they get a new operations manager. I cannot recommend Americlean at this point -- Dec 2014 -- give them a few months.
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