Americlean Services Corp

Setting up the service was an efficient process with the representative listening to what we needed done and providing a (reasonable) price over the phone. On the day of our service, the two-man crew was punctual, friendly and efficient. We initially walked through the house identifying all the registers and discussing the process. They then went to work and continued diligently and efficiently for over four hours. We were impressed with their attention to detail and care for our house (covering their shoes with "botties" when coming in from the wet outside; laying down when they started, a drop cloth by our front door where they stationed their heavy-duty HEPA vacuum; and then going around after they finished to vacuum bits of dust and paint that had fallen on our floors near registers that had been detached). Excellent experience.

.

unknown

unknown

I am pregnant with my first child and wanted to make sure the air in the house is the cleanest it can possibly be.  We have a dog and cat and I'm sure years of dust and dander built up in our ducts.  I was very pleased with the services and professionalism of these guys!  (I would use their names but I can't recall them right now...I believe both names started with "E"...Americlean, please give these two a job well done for me)  They were at my house promptly at the appointment time, introduced themselves, and I walked them around to show them the unit and all of the registers/returns in the house.  They got to work immediately after explaining what was going to be happening.  They were done right around the time they said they would be (about 3 hours I think?).  He showed me a couple of pictures of what the inside of some of the ducts looked like (yuck).  They cleaned up their mess and were on their way.  I feel a lot better about bringing home baby now.  There are plenty of duct cleaning companies who charge less than Americlean but I did a lot of research and read many reviews and basically you get what you pay for.  I'm very glad I chose Americlean.  Thank you!

unknown

Americlean is apparently going through a major transition in the housecleaning services department (separate from the Air Duct Cleaning).  They lost their Operations Manager, and apparently she's the only one who knew the routine scheduling, etc.  So they didn't show up one day when they were scheduled to clean, and that's how I learned what was going on. 

I was informed that my service cost was being raised from $110 to $160.  That's almost a 50% increase and I didn't understand it at all -- the person on the phone said that they were charging extra for the distance.  I asked to speak to someone about that, and was told someone would get back to me later that day - and no one called.  I also scheduled the next 2 cleanings -- off the regular schedule I've been on for years and I asked about the future schedule in 2015 -- could I have my regular slot back?  The person said he would try to make that happen, but right now, another client was scheduled in that slot. Of course I was upset about that, but figured that as a long-term customer, Americlean would do right by me. 

The next scheduled cleaning was a week ago Monday, and no one showed up.  Again, I called the person filling in for the operations manager and asked what happened.  I didn't get any answer about Monday, but was able to reschedule for Thursday, Christmas Eve.  I also asked to speak to the manager, Richard, about the $50 increase. 

Richard called and left a message about the transition-- they are scaling back on the radius of their service area.  They would only come out for $160 in the future, and he suggested that I find another service.  However, Richard also said in the message that they would come on the next scheduled visit for the regular price ($110).   

They did not show up on Christmas Eve and didn't answer my phone calls.  (Was the office closed?)  Yesterday was Monday the 29th, and the regular person showed up for a visit that was probably scheduled with the stand-in operations manager the first time I talked with him.   (Recall -- the 2 no shows last week.)  Yes, the cost was $110 as Richard promised.  I was both surprised and relieved, wondering if part of the problem was their internal communications. 

So, what advice can I give you?  If you are in the new radius, you might not have a problem.  Obviously, if I stayed with them for >10 years, I was a satisfied customer.  But, things change, management changes.  I'm most bothered by the lack of straightforward and honest communications about the change in service cost.  

I suspect the office will be in a state of change  for a few months, at least until they get a new operations manager.  I cannot recommend Americlean at this point -- Dec 2014 --  give them a few months. 

Two men arrived promptly at the arranged time and immediately set to work. The more senior man explained what they were going to do and had me walk him through the house, pointing out the vents. They had to move some furniture to reach a few of the vents. They continued working for nearly five hours and put everything back in place. The work appeared very thorough.

Cleaned heat/AC ducts. Did a thorough job. Their price was higher than other quotes I received but I just wanted this job done right and I think I got that

Staff took time to explain services during initial phone call. Staff arrived on time, completed services as previously explained, and cleaned up well. Price was reasonabLe and comparable. This company included more vents in the standard price than other companies. They don't use the scented sprays that then permeate the entire air system which I think is a nice aspect of this company.

We had just had our house repainted and new wood floors installed so we had dust everywhere.  We were anxious to get the vents cleaned so we could get the house back in order.  We called Americlean to see if they could send someone out on short notice (and on a Saturday to boot) and they were able to accommodate us.  The two technicians they sent out worked for almost 7 hours straight without a break.  They were very professional and did a great job of cleaning up before they left.  I would definitely use them again.

They were on time, extremely courteous, and cleaned up after themselves very well. I highly recommend them!,

see above

We recently found mold growth on the sound insulation in our furnace, and could see evidence of it coming from the vent in one of the rooms we use for storage. The area of mold growth in the furnace was quite large so I knew we needed a specialist to remove it. I first checked Washington Checkbook under ?AC & Heating Contractors? ... then I joined Angie?s list and cross-referenced ?Air Duct Cleaning? with ?Mold Testing & Remediation?. AmeriClean Services had good reviews all around, and they were the ONLY ones listed in both categories. Pricing seemed competitive and after reading the reviews on Angie?s List I knew they were the right folks for our problem. I called and spoke with Charles who was very thorough in offering information, options and recommendations. We took his recommendation of having their Mold Remediation Specialist (Richard) come out to evaluate the problem and provide an estimate.
Richard called the next morning to ask some questions and to let me know his schedule. When his first appointment ran late he was very good about calling so we would know exactly when to expect him. His job was to find the source of moisture causing the mold and to make recommendations on how to fix the problem. He told us: 1) the mold had been in the furnace for quite some time; 2) there was no specific source of water causing the problem [he used an infrared camera]; 3) the mold in the furnace was not causing the mold in the storage room; and 4) our problem was high humidity throughout the house. This was a huge relief, and the fix was fairly simple: remove the moldy insulation from the furnace and get a humidifier to reduce the moisture level in the house to below 55%. Richard recommended a better moisture barrier for the crawl space (he told us what we needed to do), and advised that the vents needed cleaning which we were planning on doing anyway. He was very patient and thorough answering my MANY questions. We did not have mold samples taken (this was not recommended) as it was obvious we had a problem and Richard was able to determine the cause and solution. Plus he was able to schedule the work to be done early the following week.
Eder and Steve arrived exactly on time to do the mold removal and duct cleaning. It took about 5 hours and they did a really good job. The ducts had been cleaned before by another company, but what AmeriClean did far exceeded that cleaning. Their work included the entire system ? all duct work, chambers, blower and fan, heat exchanges, evaporator coils, collector pans, registers and surrounding areas. They were very careful when removing the moldy insulation to be sure the mold didn?t spread throughout the house, and we could hear the high pressure air blasting the dirt from each of the vent openings into their large HEPA filter. We chose not to replace the sound insulation as you will see in the photos. Eder and Steve spoke English quite well, and they were great with our two large dogs (one of which was growling at them for the first hour or so). They did a thorough job and I really can tell the difference in the air we?re breathing now. We got the dehumidifier (Richard told us the size we needed), and in just a few days the
humidity has been reduced by 20-30%.
To sum it up, we thought we had a huge problem that would cost thousands of dollars to fix, and it ended up being a small problem with an easy fix at a very reasonable price. The amount indicated includes the $50 discount we received by using the Angie?s
List coupon.

The did a good job, they seemed very professional and punctual.

I have been using Americlean to clean my house every two week for several years. Their worker always arrives on time and the management calls the day before service to remind the customer of their cleaning the next day and confirms what time the service will be performed. The quality of the cleaning is variable and dependent on the individual person cleaning your house. The person performing my cleaning now is excellent and I have told the company to only send this person to my house. In times past, I have almost cancelled my cleaning service because a worker was not very good. I have on those occasions told the company that that person is to never clean my house again and they have honored by request.

Pricing was good, they were timely in their arrival, but the people sent to do the work were fair at best.

They did a super job and they were very thorough.  Very miticulous about using drop clothese and keeping areas clean.
We are totally thrilled and we would highly recommend them.  This is a time consuming process and they were on site for about 3.5 hrs.  This isn't easy, but it's worth it, especially when it comes to health issues.

Two technicians spent about 6-7 hours cleaning all the ducting and the 2 HVAC systems in our house.  Before any work was accomplished, the lead technician explained how they would clean the systems and the ducting.  They were respectful of my home and didn't leave any mess.  Drop cloths were used as well as pads to protect the floors and the walls from the cords of their equipment.  They seemed to do a good job...I don't see as much dust anymore on my tables.  The company gave me a 10% military discount, which I very much appreicated.

They were just responsive.  The workers that showed up were in and out.  They were very quick and early.  Everything is okay with the air ducts and there’s nothing wrong.  There were no complications with the company.  I would recommend them to the others.  I will consider using their services again in the future.

The three man team showed up o time.  They introduced themselves and looked over the extent of the job, got to work.  They were very thorough and explained what they were doing and the expected outcome for us.  They did an excellent job and we are well satisfied.

I was very pleased with how professional they were - how they cleaned up, put all the register covers back in place after they were finished, vacuumed up the metal shavings from the drilled holes, and left no trace.

After researching on Angie's list, and before scheduling, I came to the conclusion that their prices were a good price for a very high quality job.  My neighbor with the same model house had her vents cleaned out by a different company and that company did not plug the vents, and now she has to clean up the dust from everywhere.  She paid almos t to the dollar the same amount I did.

I would definitely recommend Americlean as a company that does the job right the first time, and charges a fair price.

Two gentlemen from the company performed the duties.  Both were extremely professional, in their 40's (probably) so perhaps more inclined to maturity, promptness, politeness, and dedication to providing strong service and lessons about preventative maintenance.    

They were very professional and very knowledgeable. He was very practical in his recommendations. He didn't try to create work were there wasn't any.

The lady that they send to clean our house is excellent. We have pets and a large house, she is still able to clean it very well. Occasionally their schedule needs to be a little flexible, but it never has been a problem for us. Overall, I am extremely happy with the results and the attitude of the people are very service oriented. We also find it very convenient that we are able to pay via credit card.