Able Moving & Storage Inc
About us
Able is a local business success story, celebrating over 25 years in business. A family owned & operated business, Able grew from one truck and a small office in 1987 to a leading regional moving services company with a fleet of modern trucks, state of the art storage facilities and local, national and worldwide service capabilities. Additional phones - (703) 978-6683, (703) 978-8616. Additional contact name - Joe Singleton.
Business highlights
Services we offer
Local & long distance moving & storage, with full time professional movers performing services in a fleet of modern equipment. Office & international moving & warehousing.
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 14% | ||
| 0% | ||
| 0% | ||
| 7% |
"We are so happy your move went well! Thank you for your business and taking the time to post a review here on Angi. We love to share our reviews with our crews. Do you happen to have your move job number?"
"Great to hear! Thank you so much for the shout out to your move team! We greatly appreciate your feedback and your business! Stay safe, be well!"
"So happy to hear your move went well! We greatly appreciate your business and your feedback!"
"Hi [Member Name Removed]! Thank you so much for your review! So glad you had a great move!"
"Thank you very much for the positive review, and for using Able Moving & Storage, Inc. to handle your move. We look forward to assisting you with any moving services in the future. Good luck in your new home!"
"Thank you for the positive review on your move. We make every effort to provide quality service, and it is nice to see such appreciation. We hope you are enjoying your new home!"
"We can't thank you enough for the positive review. It takes a lot for someone to go out of their way to write such nice things as you did. It really says a lot for you, and we very much appreciate it! We hope you are enjoying your new home! Sorry for not responding sooner."
"Thank you for the nice review!"
Contacted company to schedule a visit for estimate on moving locally. Was given a 9:00 A.M. appointment. At 9:25, I called their business office to inform them no one had shown up. I was advised they have a 30 minute window but she would call the estimator to see where he was (note: Very friendly lady named Stephanie) and have him call me.
15 minutes later (9:40 A.M.) I called back as I had not received a call from the estimator to let me know when he would show up. The same lady informed me "he is there. He is at your home" to which I responded "no, I'm here and he is not here". I then informed her to contact the estimator and cancel the appointment. I would find another moving company. She was again, very friendly and professional and said "thank you, have a nice rest of your day".
About 5 minutes later the estimator called to say he was down stairs. I informed him I had cancelled my appointment since he kept me waiting for 45 minutes. He responded "your appointment was 9:30". I informed the gentleman that Stephanie had confirmed my appointment was 9:00 and that he had a 30 minute window to show up. The gentleman responded "well, HE must have written it down wrong" (I don't now which "HE" he was talking about). I said, well I have cancelled and will find another company. The gentleman responded "yeah, good luck with that" and hung up. He had a very rude attitude during the entire conversation.
I called Able back and requested to speak with a manager. Stephanie informed me the manager was in a meeting and she would have him call me. Three hours later I have yet to receive a call.
"This is quite unfortunate to receive a bad review for a simple communication error on one of our parts. I personally took your original call and scheduled your estimate. Our scheduling system only has a slot for 9:30, not 9:00, so it would be almost physically impossible to schedule an appointment for 9. It is always possible (but highly unlikely) that I misspoke and said 9. I have also been calling the number you gave us since 9:45 Friday morning to honor your request to discuss this with a manager. This morning (Monday) I left a message on another number you provided us, and we still have not heard back from you. We do apologize for any inconvenience this may have caused, and are sorry you will not have an opportunity to experience our unprecedented quality service. If you do decide that you actually do want to speak with us, I can be reached at (703)330-3772 ext 121. Thank you"
"Thank you so much for this great review!"
"We appreciate the opportunity to move you, and for you taking time to write a positive review!"
"Thank you for the positive review and the opportunity to be of service to you."
"We appreciate the business, and your positive review. Enjoy your new home!"
"Thank you for the positive review, and for using our company. We appreciate the opportunity to work with such nice people as yourself!"
Given that this is an unusual practice, my husband and I were not aware of the implications this had on accessing our assets. We thus called the next day to switch the card in which the hold was placed. Able immediately charged the new card the deposit and pre-authorization hold. However, they were not able to refund the deposit or release the authorization on the card originally provided. After multiple calls with Able, in which I was guaranteed that the release would occur by 2pm that day, it was not resolved. The next day, I had to conference call my bank with Able in order for them to give verbal authorization to release the pre-authorization amount. Three days later, the 10% deposit has yet to be refunded. I am consistently told I need to speak with my bank, and every time I call my bank, they do not see any refund transaction processed by Able.
In addition to their deposit and pre-authorization practice to not be in line with normal business practices, it appears that their accounting department is not trained properly to process refunds and reversals.
UPDATE: We have decided to use another carrier, who actually provided a quote for half the amount that Able provided and no deposit/hold was required. We canceled with Able yesterday morning, and the pre-authorization hold and deposit has yet to be released/refunded from the second card.
"(removed member spouse name) was receiving information directly from her USAA bank account that her funds would be released immediately, while Able process was with her Master Cardholder Citibank. Able had no control over her bank and credit card company interactions. Some history is as folllows: 4/22, (removed member spouse name) contacted our company a day after her spouse (removed member name) had provided and given authorization for a deposit and pre-authorization for their upcoming move using his spouses Ms. Baird credit card on 4/21. (removed member spouse name)’s complaint was that she was on travel and the pre-authorization on her credit card had frozen funds in which she needed for her travels. After providing the details of her spouse instructions later that day (removed member name) called and provided new credit card information and requested we release the hold on (removed member spouse name) cards. 4/22 Able processed the release for the pre-authorization. 4/23 (removed member spouse name) called to say her card still reflected a hold on the pre-authorization, Able immediately called our processing center and was also told at that time this was an USAA savings account and we would need to contact her bank directly if she wanted the release immediately. 4/23 (removed member spouse name) and Able had a conference call with her bank and the release was processed that day. A refund for her deposit was issued as well at 8:24 that morning. 4/23 (removed member spouse name) canceled her move and we were instructed to refund (removed member name). 4/23 at 10:00 am (removed member name) and Able contacted USAA bank and Able authorized the release on his credit card, at that time (removed member name) was told it would be up to 2 business days for the release to take place. (removed member name) did not inquire as to why his spouse’s release was instant and his would take longer. 4/23 Able contacted (removed member name) and (removed member spouse name)’s Citibank merchant to inquire on both the refunds and the pre-authorization release to (removed member name)’s credit card. After speaking with Citibank’s representative #SJ7051, we were told all transactions take up to 2 business days."
"Thank you for the nice reviews, and for the business!"
"Thank you for the nice reviews! We hope you are enjoying your new home."
"Thank you for allowing Able Moving to handle your relocation. We also appreciate the nice review you posted on Angies List."
"Thank you for the positive review. We hope you are enjoying your new home."
"Thank you for the positive review. We hope you are enjoying your new home!"
Licensing
State Contractor License Requirements
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FAQ
Contact Information
8050 Wellingford Dr, Manassas, VA 20109
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