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Able Moving & Storage Inc
In-State Moving Service, Out-of-State Moving Service, Professional Moving Service - Piano,
About us
Able is a local business success story, celebrating over 25 years in business. A family owned & operated business, Able grew from one truck and a small office in 1987 to a leading regional moving services company with a fleet of modern trucks, state of the art storage facilities and local, national and worldwide service capabilities. Additional phones - (703) 978-6683, (703) 978-8616. Additional contact name - Joe Singleton.
Business highlights
38 years of experience
Services we offer
Local & long distance moving & storage, with full time professional movers performing services in a fleet of modern equipment. Office & international moving & warehousing.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.572 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 13% | ||
| 3% | ||
| 3% | ||
| 6% |
Showing 1-25 of 72 reviews
David P.
Jun 2023
Terrible!! DO NOT USE! Pictures do not do much justice as there was a scratch on almost everything. From start to finish this was a miserable experience with NOT Able. First, I had requested an estimate as we had a lot of stuff. After being given the third degree, someone came out and adjusted the quote. He also wrote down specialty supplies that would be needed and they would provide and we would pay extra for it. We have a bed with a an adjustable bed frame and from the start I wanted to know if I needed to have a special company come. The two people I talked to on the phone and the person who came to do the estimate assure me they would. Also assured my wall T.V. mount would be put back up (was not expecting that.) The day of the move as soon as the movers walked in they said they would not take the T.V.s. I showed them I purchased special boxes for them from Able. They did not bring them and said that I would have to go out and buy them. So I did and I also had to pack them. Art work as I read I would have to take and was prepared for this but they refused lamps and mirrors. I also purchased special mirror boxes which again they did not have. When I showed them that they threw a packing blanket over it and that was it. For the beds I bought my own covers and offered to help them put them in, they said no we can do it. However, they just packed the packing materials instead. It was never ending with this part. Next, for unpacking they scratched just about if not ever piece of furniture we had. They dropped a dresser right in front of my wife and I snapping multiple handles. Not only could they not put the adjustable frame back together the response I got from them was "we have never done this before." At the end, the driver just wanted a signature. He asked about 5 times in an attempt to be done and I would not be able to report any damages. I did purchase insurance more than needed. Then I thought do I even want this company or their 3rd party to touch anymore of our stuff? Absolutely not. So glad I tipped each one a significant amount bought them breakfast and lunch. They also charged the wrong credit card and knew it for that I was give a $100 Amazon card. So bottom line DO NOT USE. THEY ARE TERRIBLE!
Robert P.
Jul 2022
Richie M. and his team of professionals did an outstanding job on our move from Virginia to Delaware!! The entire team’s performance was excellent. They were very courteous and professional. Packing and delivery was done very efficiently. The team took great care protecting both of our houses during the loading and unloading process of our household goods. Special kudos to Richie – he communicated with us very well during the entire process and provided great guidance every step of the way. He is a real credit to Able Moving & Storage, Inc. This was the 18th (yes, 18!) move for my wife and I – this move was by far the best we have ever had. Many thanks to Able Moving and Storage for the spectacular job!!
Ethel H.
Jun 2022
They were good. They got there and they were quick, clean, polite, and I got the furniture safe.
Response from Able Moving & Storage Inc
"We are so happy your move went well! Thank you for your business and taking the time to post a review here on Angi. We love to share our reviews with our crews. Do you happen to have your move job number?"
Christopher L.
Sep 2020
ABLE was outstanding from start to finish. Sande handled my quote quickly and professionally, and was very enjoyable to work with. The same could be said about Anni, the move coordinator. And I can't say enough about how good the movers, Will and Christian, were. They moved multiple large and expensive pieces or furniture without so much as a scratch on the furniture or any part of either house. This was particularly impressive in the case of an armoire that not only weighs several hundred pounds, but is about 8 feet tall and wide as well. They had to get this down a tricky winding staircase and I know that it was incredibly difficult to do--both physically, and mentally in terms of the intricate planning and maneuvering that was required . These guys were absolute pros, and they handled both aspects of it perfectly. And they wouldn't even take a break afterwards, even though I suggested they do after seeing what they had to do to deal with that piece. They didn't want to cost me even a few minutes of moving time. On top of how good they were at their jobs, they were both great guys as well. I honestly can't recommend either Will or Christian highly enough. I'll be moving again in a few years, and there is no question that I'll be using ABLE again, and requesting both of them in particular.
Response from Able Moving & Storage Inc
"Great to hear! Thank you so much for the shout out to your move team! We greatly appreciate your feedback and your business! Stay safe, be well!"
Charles B.
Sep 2018
Exceptional service, dependable, and very professional staff. Really appreciated the attention to protecting my household goods and property. The packing, move out, and move in all went well with no problems or issues.
Response from Able Moving & Storage Inc
"So happy to hear your move went well! We greatly appreciate your business and your feedback!"
Dave T.
Apr 2018
It was excellent. They were very responsive. I would highly recommend them.
Response from Able Moving & Storage Inc
"Hi [Member Name Removed]! Thank you so much for your review! So glad you had a great move!"
Susan A.
Jun 2017
Well - polite staff. A little disorganized at the office end, but it worked out.
Victoria Y.
May 2017
I could not have been more pleased with our move. Abel Moving and Storage is fantastic! I had to change our move date twice and our move coordinator was most gracious in accommodating us each time. She was always happy to answer any questions I had and helped to make the entire process run smoothly. The packing team did a great job -not one thing was missing or broken. They arrived on time and were very professional, efficient and courteous. Ditto for the moving crew. They were very careful to make sure they didn't ding up walls, etc. and were very professional and courteous. If we ever move again I will definitely use them and highly recommend them to anyone. Kudos for a job well done!
Response from Able Moving & Storage Inc
"Thank you very much for the positive review, and for using Able Moving & Storage, Inc. to handle your move. We look forward to assisting you with any moving services in the future. Good luck in your new home!"
Jane T.
Apr 2017
The crew arrived on time and could not have been more careful, efficient and professional. But what I'm really blown away by is what happened AFTER the move. Due to our carelessness, two boxes of important papers were left sitting out on moving day, and the crew loaded them along with everything else. We REALLY needed those boxes but had little hope they could be retrieved, since all the items had been packed away in big wooden storage crates. However, when we called, Able was happy to do a search for the boxes and found them the very next day, then DROVE THEM TO OUR HOUSE. We are just halfway through our move experience, but so far, I am really impressed by Able. We obtained three estimates, and theirs was the lowest by a small margin.
Response from Able Moving & Storage Inc
"Thank you for the positive review on your move. We make every effort to provide quality service, and it is nice to see such appreciation. We hope you are enjoying your new home!"
Matthew G.
Nov 2016
This was my first time using a professional mover and I was not sure what to expect. Nick Deneke walked me through the process and gave me quotes for complete pack and partial pack. He was efficient, professional and good at communicating all the details and options. Rush, Diego and a Hispanic lady did the packing and loading of the moving truck. They worked well together and were careful of my belongings as well as the house. Rush and Diego completed the delivery, reassembling my furniture and asking where I wanted each box. They even helped me disassemble and move some things in the new house to make way for the items they were delivering! They were extremely professional and careful of my belongings and the house. I never felt pressured or stressed - they made the whole process efficient and smooth. In fact, I had a certified check to pay for the move and had inadvertently made it out for an amount greater than that which was due. Rush pointed it out immediately and I corrected it. Needless to say, I gave them a 5% tip which I believe is customary if satisfied. I feel that the price of the move was worth every penny in the damage and stress I avoided and peace of mind. I would use Able Moving and Storage again and I recommend them without hesitation.
Response from Able Moving & Storage Inc
"We can't thank you enough for the positive review. It takes a lot for someone to go out of their way to write such nice things as you did. It really says a lot for you, and we very much appreciate it! We hope you are enjoying your new home! Sorry for not responding sooner."
Diane H.
Jul 2016
unknown
Nancy H.
Jun 2016
unknown
LYDIA R.
Mar 2016
unknown
Response from Able Moving & Storage Inc
"Thank you for the nice review!"
Peter G.
Nov 2015
Very pleased. Good communications, correctly sized truck, and the right number of crew. Handled furniture very carefully and were respectful and quick. 3500 lbs delivered in 2 hours and they unpacked and took away the boxes and packing material. They folks are good!
Response from Able Moving & Storage Inc
"Thank you so much for this great review!"
John N.
Aug 2015
unknown
Response from Able Moving & Storage Inc
"We appreciate the opportunity to move you, and for you taking time to write a positive review!"
David K.
Jul 2015
The two movers, Jevone and Landon, were very professional. They were also very pleasant! It takes skill to move a piano and it was evident that they were experienced! Also, they called me when they left Falls Church and again when they were 15 minutes from our home. The relocation coordinator, Stephanie Mastbrook, was also very professional, kind, and just a pleasure to work with. I called two other companies before choosing Able - both were almost twice the cost of what Able charged and one was just very unprofessional.
Response from Able Moving & Storage Inc
"Thank you for the positive review and the opportunity to be of service to you."
Marinn M.
Jul 2015
We actually did two moves with them. We were very happy with it.
Response from Able Moving & Storage Inc
"We appreciate the business, and your positive review. Enjoy your new home!"
Marinn M.
Jul 2015
We were very happy with it.
Response from Able Moving & Storage Inc
"Thank you for the positive review, and for using our company. We appreciate the opportunity to work with such nice people as yourself!"
Peter L.
Apr 2015
In order to confirm our move date, a 10% deposit was required. In addition to the deposit, Able's practice is to put a hold on the same credit card for the full amount of the estimate, thus holding 110% of the estimate until the services are performed (which for us were more than a month away). In similar situations I have experienced, it is either/or (either a deposit is paid or the hold is placed) but not both.
Given that this is an unusual practice, my husband and I were not aware of the implications this had on accessing our assets. We thus called the next day to switch the card in which the hold was placed. Able immediately charged the new card the deposit and pre-authorization hold. However, they were not able to refund the deposit or release the authorization on the card originally provided. After multiple calls with Able, in which I was guaranteed that the release would occur by 2pm that day, it was not resolved. The next day, I had to conference call my bank with Able in order for them to give verbal authorization to release the pre-authorization amount. Three days later, the 10% deposit has yet to be refunded. I am consistently told I need to speak with my bank, and every time I call my bank, they do not see any refund transaction processed by Able.
In addition to their deposit and pre-authorization practice to not be in line with normal business practices, it appears that their accounting department is not trained properly to process refunds and reversals.
UPDATE: We have decided to use another carrier, who actually provided a quote for half the amount that Able provided and no deposit/hold was required. We canceled with Able yesterday morning, and the pre-authorization hold and deposit has yet to be released/refunded from the second card.
Given that this is an unusual practice, my husband and I were not aware of the implications this had on accessing our assets. We thus called the next day to switch the card in which the hold was placed. Able immediately charged the new card the deposit and pre-authorization hold. However, they were not able to refund the deposit or release the authorization on the card originally provided. After multiple calls with Able, in which I was guaranteed that the release would occur by 2pm that day, it was not resolved. The next day, I had to conference call my bank with Able in order for them to give verbal authorization to release the pre-authorization amount. Three days later, the 10% deposit has yet to be refunded. I am consistently told I need to speak with my bank, and every time I call my bank, they do not see any refund transaction processed by Able.
In addition to their deposit and pre-authorization practice to not be in line with normal business practices, it appears that their accounting department is not trained properly to process refunds and reversals.
UPDATE: We have decided to use another carrier, who actually provided a quote for half the amount that Able provided and no deposit/hold was required. We canceled with Able yesterday morning, and the pre-authorization hold and deposit has yet to be released/refunded from the second card.
Response from Able Moving & Storage Inc
"(removed member spouse name) was receiving information directly from her USAA bank account that her funds would be released immediately, while Able process was with her Master Cardholder Citibank. Able had no control over her bank and credit card company interactions. Some history is as folllows: 4/22, (removed member spouse name) contacted our company a day after her spouse (removed member name) had provided and given authorization for a deposit and pre-authorization for their upcoming move using his spouses Ms. Baird credit card on 4/21. (removed member spouse name)’s complaint was that she was on travel and the pre-authorization on her credit card had frozen funds in which she needed for her travels. After providing the details of her spouse instructions later that day (removed member name) called and provided new credit card information and requested we release the hold on (removed member spouse name) cards. 4/22 Able processed the release for the pre-authorization. 4/23 (removed member spouse name) called to say her card still reflected a hold on the pre-authorization, Able immediately called our processing center and was also told at that time this was an USAA savings account and we would need to contact her bank directly if she wanted the release immediately. 4/23 (removed member spouse name) and Able had a conference call with her bank and the release was processed that day. A refund for her deposit was issued as well at 8:24 that morning. 4/23 (removed member spouse name) canceled her move and we were instructed to refund (removed member name). 4/23 at 10:00 am (removed member name) and Able contacted USAA bank and Able authorized the release on his credit card, at that time (removed member name) was told it would be up to 2 business days for the release to take place. (removed member name) did not inquire as to why his spouse’s release was instant and his would take longer. 4/23 Able contacted (removed member name) and (removed member spouse name)’s Citibank merchant to inquire on both the refunds and the pre-authorization release to (removed member name)’s credit card. After speaking with Citibank’s representative #SJ7051, we were told all transactions take up to 2 business days."
Ryan D.
Mar 2015
unknown
Response from Able Moving & Storage Inc
"Thank you for the nice reviews! We hope you are enjoying your new home."
Andrew M.
Jan 2015
Wow! This company is top notch! I contacted them the afternoon before I needed moving help. They had a two man crew the very next day. The crew was very professional and courteous. They paid extra attention to our belongings and they were fast! They went through the final bill at the end line-by-line and made sure I understood everything. I've worked with other moving companies in the area! None perform at the level this company did. I would definitely recommend this company! Thanks for the great service!
Response from Able Moving & Storage Inc
"Thank you for allowing Able Moving to handle your relocation. We also appreciate the nice review you posted on Angies List."
Jason K.
Dec 2014
Our experience with Able Moving and Storage was nothing short of amazing. From the origin of the process from the time the crew drove away, everything was done in a manner that exceeded our expectations. The crew on the day of our move was very courteous, and extremely efficient. They moved very quickly, but treated our items with care as they moved along. They broke nothing, scuffed no walls, and completed the move in excellent fashion. I highly recommend them to anyone considering a moving company for their next move. They were recommended to me by a friend who uses them for office moves all the time, and I'll never make more than one call for any moving needs in the future.
Response from Able Moving & Storage Inc
"Thank you for the positive review. We hope you are enjoying your new home."
Thomas S.
Nov 2014
The crew was on time, very polite, did an outstanding job on the packing the furniture. The ended making a total of 3 stops to various family member's home. The price was very reasonable compared to quotes we received from other movers in the Northern VA area. Highly recommend.
Response from Able Moving & Storage Inc
"Thank you for the positive review. We hope you are enjoying your new home!"
Debra C.
Nov 2014
FIRST: Runners were not put down on the stairs as promised verbally and as stated in their brochure. As a result the carpet on our stairs were stained when they moved a freezer. They sent a carpet cleaner to clean the carpet but the stain remained. As a result we lost our security deposit. The company said they talked to the carpet cleaners and according to that conversation there was no reason we should have lost our security deposit due to the stained carpet. I was told if I could prove that was the reason we lost the deposit they would 'see what they could do'. I sent the signed form that stated we were releasing our security deposit as a result of carpet stains on the stairs and sidewalk stains (also from the movers). They will no longer answer my emails or return my phone calls. SECOND: The salesman that came to our home to provide the written estimate underestimated how many truck would be required for the move. A second truck had to come the day after we were supposed to have vacated the house. As a result we were responsible for an extra days rent. I have contacted Able requesting reimbursement for the extra day rent. They have not answer my emails or return my phone calls regarding this issue. THIRD: We bought their insurance to protect our items. We specifically asked if it covered items we packed in boxes ourselves. When we submitted for reimbursement for items that were damaged we were denied items because we had packed them ourself. FOURTH: We have 2 game tables which I specifically showed to the salesman to make sure they would be dismantled, moved and reassembled. I was assured they would be. The movers told us they could not move them because they were pressed wood. It took multiple calls to the company before the movers agreed to do as the salesperson promised. Summary: we are out of our security deposit and an extra day of rent. The company will not respond to our request for reimbursement despite providing pictures of the damage and signed forms documenting our expenses. Be careful using this company. They will promise you things they do not deliver. Follow up after the move is a nightmare.
Response from Able Moving & Storage Inc
"We do apologize for the level of service you received on your move. We believe these items have been addressed and handled to your satisfaction."
Barbara W.
Oct 2014
unknown
Response from Able Moving & Storage Inc
"Able Moving & Storage makes every effort to ensure safe and timely relocations for our customers. We apologize for the challenges we caused you, and hope things are working out for you since your move."
Licensing
State Contractor License Requirements
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FAQ
Able Moving & Storage Inc is currently rated 4.5 overall out of 5.
Able Moving & Storage Inc accepts the following forms of payment: CreditCard
Yes, Able Moving & Storage Inc offers free project estimates.
No, Able Moving & Storage Inc does not offer eco-friendly accreditations.
No, Able Moving & Storage Inc does not offer a senior discount.
No, Able Moving & Storage Inc does not offer emergency services.
No, Able Moving & Storage Inc does not offer warranties.