A Plus Electric

"***UPDATE: We won the judgement for the full amount of the job, that was rewarded back to our company on December 7th, 2023, based on the customer's bank finding no wrongdoing on the part of A Plus Electric*** This is a bogus and false review. Everything was working perfectly fine when the work was completed on Sept 30th, and customer was very happy and submitted payment. She ordered lunch for the workers and even referred customers to us. Weeks later she called stating that one light fixture in her dining room was flickering. I spoke with her on the phone and asked her to check the light bulbs or that the fixture itself was bad. Please note that the customer was happy on the phone, and I told her to give us a call back if that did not work. During the job, she had to return multiple light fixtures and a fan that did not work and was the wrong item. The customer purchased all light fixtures, and we advised that if there is an issue with the fixture, then she will need to return the item. The customer did not want to wait for us to come out to fix the issue (she moved an hour and 20 minutes away out of our local territory which when we first acquired, she was within our local work area). I told the customer that once we had the chance to come out and fix the one light fixture issue, that for all future Jobs, she would need to find a local electrician. After several weeks of not hearing back from the customer, we received a reverse in payment from her credit card company for the total amount of the job that was completed $1025, and 16 lights total. We tried several times to contact the customer after the reverse payment unsuccessfully. After a week after trying to call the customer, she finally answered and said that she was unhappy about the dining room light fixture flickering and unhappy about the job that was completed weeks prior. We are currently in the process of trying to get the payment back and if not, then we will pursue legal action."