They did two sliding glass doors. Patio doors. I don't have anything bad to say about them.

unknown

Did not hear anything until the 28th of April which consisted of a credit rejection letter from Green Sky consumer loans which I was not aware of. The same day I received a credit card from Syncrony for $9900. when I called I could not get any information i.e. rate, terms etc. I was told to contact Window Nation.  I called April 30, May 1, May 5 left message for sales person and accounting .No one returned my calls. The only person who has been helpful is Jackie in customer care. She sent e-mails etc. with dates and times and neither person called me back. On May 5 someone named Joe called and said he would have Alex in accounting call me within two hours. Nothing happened.   Finally  today May 8  I called Angie's List and got another telephone number for Window Nation. I called today 5/8/2015 after asking for the manager I was transferred to Alex (in accounting) who stated that the salesman had told her that he had spoken to me on Wednesday, April 29th  so she did not call me. This is absolutely not true I have not spoken to the salesman since the initial meeting in spite of my numerous unreturned calls. Alex did explain  Window Nations process which is what I had been asking for. I had additional questions concerning the windows  which she stated that she would get back to me with answers within two hours. That has been over 5 hours ago. Guess What? No return call again. I have no idea of the quality of the installation or the windows at this point but I do know their non responsiveness is totally unacceptable!

Although the house is in Maryland I gave everyone my cell # 202 413 7942 to contact me because my daughter who lives in the home is hearing impaired and would not be able to communicate on the phone although the sales person insisted that I put the number associated with the house on the contract.

They did a really good job but I have not noticed a significant change with my electrical bill and I wish they did courtesy check up/follow ups.? I?ve noticed a few drafts that I?m a little concerned with. ?Roofing Nation replaced my roof and also did a good job.

Initially, it seemed to go well: installation was professional and appeared excellent. The following are the issues:
1. Window locks are not secure - and only lock in one position (even though windows can open from top or bottom). Can see lock clearly from the sidewalk and road (inside the lock and the position of the lock - locked or unlocked)
2. Caulking started coming off within one month (cold weather)
3. Installers caulked over drainage feature of windows
4. Window financing was advertised at 0%; when made initial payment, over 50% was charged as interest. I paid off the windows with the second payment and asked the financial company to close the account and update my account history. The company refused; it has a policy of keeping the account open for 12 months - and for counting the full amount against the customer's credit history the entire 12 months. This is unacceptable and unethical. Window Nation advertises their windows at the 0% rate in most of its print ads (at least once a month since the purchase).
5. Sales stated the windows have a full warranty for life; the paperwork mailed after installation states otherwise.

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They were on time, worked efficiently and cleaned up after themselves.

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Professional, patient,flexible and reasonably priced . Mike Larkins worked around my busy schedule and really worked with me until I was ready. No pushy sales tactics and competitively priced.

They did it one day. The staffs were very good. They left the area fine.

I am appalled that AFTER being told to stop calling me on a Sunday that this company would continue with such tactics. I should have stopped things when they started insisting that a wife had to have her husband present just to get windows installed.  But for this man to keep calling me after he knew I wanted him to stop calling me on a Sunday shows that this company knows absolutely nothing about professionalism.

I had to cancel to get them to stop this intense Sunday harassment and I will NEVER use this company

unknown

Prompt, efficient, trustworthy service and good value. No complaints.

We were very pleased with Window Nation.  The first salesman came out very quickly after first contact.  He gave us his presentation and a quote.  We didn't sign with them then as we wanted some other quotes.  A manager did contact us by email with an even bigger discount.  Their quote was lower than other companies we contacted.
A couple weeks later we contact the manager by email and add a couple additional windows.  He gave us a quote for about $500/window for 19 windows.  They sent us a contract within a couple days and we signed.  Within a week someone came to take final measurements and check for asbestos.  
We then waited 4 weeks to be contact for installation the following week.  Installers showed up on time and immediately got to work.  They were very clean and fast.  They finished all 19 windows in 7 hours.  
We are very pleased with our windows and would use them again.

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Myles was professional, polite and knowledgable. The quote seemed fair based on our previous experience with Thompson Creek (which were way more expensive). This was our first quote and based on "special deals" and offers we signed a contract only because Myles pulled out their 30 day price guarantee, which states that if within 30 days you find a comparable window installed professionally by a recognized window company, they will refund the difference plus $250. This gave us the confidence to sign the contract and then look around. A week later we received a quote from what seems to be the nations largest window installer and found what seems to be a very comparable window installed at $2000 less. We have submitted the information to Window Nation and expect the refund based on the stated conditions on the guarentee policy document. I will update with the outcome. If they do honor the guarantee, I will be very happy as I liked Myles and would like to give them my business.

12/17/2014:

Window Nation accepted the competitive quote and matched the price and knocked off $250 for my trouble. I am VERY impressed and would recommend them highly. I await the install by their installation team eagerly. 

Scheduling an appointment put me in a bit of bad mood since they requested all homeowners presence during the estimate. I thought this would not go well. Our estimator, Mr. Daryl Philips showed up on time, share with us a great knowledge, bring a warm feeling about the company. Very kind person! After his presentation we made a decision- using Window Nation products/ service. All went smooth, very professional ....and we have the most beautiful windows on our street. I am from Europe so I wanted some elements at home that remind me of my country style. I wanted to have windows which look better, are more practical, less maintenance and energy save. The price is a bit high but the quality and the look pay you back. We will expand our house during next year and Window Nation will be a part of our project.

They did a very good job. The gentleman that came from the manufacturer was very patient, quick, and thorough. He was also very punctual and professional. There was no mess, and he double checked to make sure everything was secure. I was very happy with the payment plan

Excellent job, all around. 
Salesman, Dermott, was appropriately informative and pleasant to work with.  We discussed the unique aspects of my home (original portion built in 1934, other additions around 1950s and 1960s), some non-conventional sizes/measurements, etc.  We addressed issues regarding lead (EPA requirements).  There was absolutely no question of its abundance, since all paint existing in this house was applied prior to 1965.  (Piles of paint chips rested in nearly every window sill.)  Discussed the best and safest options for a small waterfront home, exposed to strong storms (hurricanes, tropical storms, etc).   After settling on logistical details, we went through a brief negotiation process and agreed to a total price. 
One week later, a representative arrived to take measurements.  Professional, efficient and friendly.  I reminded him that we would like to save certain original sashes once they are removed.  He confirmed my request with no problem. 
I received courtesy calls from the company, reminding me of my impending installation date, and providing additional (and reminder) information about the installation process, my pre-installation responsibilities (to provided access/work-space to the crew), etc.  I had a few quick questions which were answered thoroughly by a representative who immediately responded when I called (no automated info or hold-for-20min scenarios).
Five weeks after measurements, the windows were installed.  There were 3 crew members.  Arrived promptly at 8am.  Completed entire job by 3pm.  (They never took a break!)   All EPA precautions were taken (plastic sheeting, taped down to floor and walls around windows, etc).   All crew member were professional, efficient, polite and friendly.  Salesman Dermott gave a courtesy call soon after the crew arrived to make sure everything was in full swing.  He then stopped by, personally, to check on the on-going work.   After the installation was complete, crew members cleaned every area affected and left no trace of any work having been done.  Very impressive.
Within 24hrs, I noticed an extreme improvement in temperature control in what was once an extremely drafty old home.  (I was essentially heating the outdoors, with expensive oil-burning heat... while wind-driven cold air, rain and snow regularly entered my home, through the worn-out, open seams of the original all-wood windows.)   Over time, this investment will exponentially save me money on my oil-delivery bills.   I also noticed a marked decrease in exterior noise, as well as a total end to the constant knocking of wood-against-wood when the wind blew.  Now, total silence. The *seal factor* of these windows is extremely impressive and functional.  An additional bonus, I can actually *see* out of my new windows.  I had no idea how much transparency had been lost on the old windows, due to age, weathering, condensation, etc. And, I can *keep* enjoying the view now that the windows are accessible for cleaning. 
I would highly recommend Window Nation for all of the reasons mentioned above.

They did a great job.  The reviews matched work we received.  The price was very competitive.

unknown

It was also an awesome experience. ?They explained everything and showed us what it is, what we are getting and what it means. ?They gave us advice on some things. ?They answered all our questions. ?They were very professional. ?I think Window Nation was a bit higher than the other bids we got but they were amazing. ?Our windows all have a lifetime warranty that will extend to whoever will buy the house in case we sell it in the future. ?It was a really good experience.