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McCarthy Services

4.1(
178
)
Sink Installation, Garbage Disposal Installation, Pipe Repair,

About us

For fast and exceptional service for all of your heating, cooling or plumbing needs, call us now: 866-853-6081. McCarthy Services is a full service heating, cooling and plumbing company located in Alexandria, Virginia. We have been providing top quality services to residents in the Northern Virginia and Washington DC Metro area for over 20 years. Accredited by the Better Business Bureau, McCarthy Service has grown to become an industry leading provider of plumbing, heating and air conditioning repair and replacement services. With convenient scheduling, emergency service, and expert technicians, we strive to provide the best service we can. From the moment you contact us, you’ll notice the difference. Our areas of specialty include: Heating System Repairs and Replacements Cooling System Repairs and Replacements HVAC Preventive Maintenance Plans Drain Line and Sewer Line Repair and Installation Home Plumbing Repair & Fixture Replacements Water Heater Repair and Replacements Much, much more! Our great service offerings and fantastic team can’t be the best there is without the best products on the market. That’s why we choose replacement parts and fixtures only from top quality manufacturers. We are also members of the Air Conditioning Contractors of America (ACCA). All of these things come together to make McCarthy YOUR choice for heating, cooling and plumbing repair in Northern Virginia and the Washington DC Metro area. License # 2705 142947A

Business highlights

Emergency services offered
25 years of experience

Services we offer

HVAC systems/air conditioning/furnaces repairs, dehumidifies & air purifiers; home service and maintenance plans., emergency services & new/replacement installation. Plumbing services including: emergency service; hot water heater installation & repair; drain & pipe cleaning; clog removal; garbage disposal installation and repair; faucet/sink, preventative maintenance, showers/tub & toilet installation & leak repair. Extras for your home including: duct cleaning; whole home humidifiers

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.1178 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
62%
4
13%
3
6%
2
4%
1
15%
Write a review
Showing 1-25 of 178 reviews
JON F.
Nov 2024
1.0
$10,000
This company is dishonest and will attempt to make repairs or replace equipment that is functionable and operable. I requested a Fall maintenance checkup of my gas furnace and the technician listed five things that were seriously wrong with my unit and strongly recommended that I replace it or repair it at a cost of just under $ 7,000. Some of the items I had recently replaced or serviced myself so I was immediately suspicious. I called a reputable hvac company to do a thorough inspection and they reported NONE of the items were defective and that my furnace was in good operating order. The name of the technician was Marvin Jenkins. McCarthy Services was recently acquired by ARS Services. In my opinion, BOTH of these companies are dishonest and will try to rip off the consumer. BEWARE!
Response from McCarthy Services

"We appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our Quality Assurance Manager, Tracy, a call on 703-924-1650 at your convenience."

Bradley P.
Oct 2024
1.0
$800
Highly deceptive, dishonest and disingenuous business practices. Called the listed number provided by my service warranty for my two-year old furnace. When the call was answered, it was by McCarthy and not the original vendor (seems like McCarthy purchased the original vendor). Described my furnace problem, the dispatcher said there will be a $119 service fee to send out a technician, but that the service fee is waived if a repair is needed. Tech arrived and was professional and competent. Stated one of the sensors went bad, would need to order one, and would be able to return when the part arrived. I querried how much the repair would cost, and he estimated about $800-$1000. Shockingly high amount, but I advised the tech I have a 10 year parts/5 year labor warranty, and tech took a copy of the warranty back to the main office. Part arrives, tech returns, and the front office of McCarthy calls stating our warranty is only for two years labor, not five. Went back and forth, with McCarthy finally accepting that it is a five year labor warranty. Full repair ultimately covered by the warranty. However, McCarthy front office manager Richard Nelson asserted that I still owe the $119 service fee. I replied that I was initially told by their dispatcher that the service fee waived if repair executed. Richard Nelson then asserts 1) that was incorrect information, 2) that I did not pay for the repair myself – the warranty company did, and 3) I should have downloaded a McCarthy on-line coupon to waived the fee with a +$400 repair. So a coupon waives the service fee but a executed repair that would have cost me $800-$1000 does not because I have a warranty and did not personally incur any costs? I then personally sent him a full copy of my warranty contract, which does not exclude coverage of a diagnostic service fee. He further stated that if I did not pay the service fee, McCarthy Services would charge me $119 up front before dispatching a technician the next time I called for warranty service. I took this as a veiled threat and that I would get a “black mark” on my account. Being my warranty is now tied to McCarthy and cannot be used elsewhere, in the end I paid the $119 service fee with the hope that it will protect me from getting a less-than-timely “second tier” response from McCarthy Services if I need to use my warranty again.
Response from McCarthy Services

"We appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our Quality Assurance Manager, Tracy, a call on 703-924-1650 at your convenience."

Chris S.
Jul 2024
1.0
$14,000
Don’t buy product from this company! They will leave you without air conditioning. For us we don’t have aircon for 10 days now and I don’t think they will resolved this issue anytime soon. So just beware if you can avoid this company. It’s not worth the money. Their technicians are great but not the management or whoever is selling their units.
Response from McCarthy Services

"We appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our Quality Assurance Manager, Tracy, a call on 703-924-1650 at your convenience."

Nina S.
May 2024
1.0
McCarthy Services seems to have a new business model. The technician estimates a ridiculously high cost for a repair--for example, $900 to replace a toilet. When the homeowner rejects it (as I did), he takes the $119 mandatory “diagnostic fee” and goes home.
Amy R.
Feb 2024
1.0
$450
Worker was great. Bait and switch on price. I called on 2 separate occasions and was told the cost was $119 unless there was something unusual about the job. There wasn’t but I found out the real charge was $450. Won’t use them again. Have used them before they were bought and had great, honest service. Won’t use again.
Franklin K.
Feb 2024
5.0
Yes, I recommend this pro
$2,750
Michael identified the problem and resolved it timely replacing a 16 year old natural gas hot water heater
Alejandra M.
Feb 2024
1.0
I had a McCarthy HVAC system (attic and basement) installed one year ago. We are very happy with the equipment, the installation, the sale. I am giving a one-star rating because no sooner had the technicians left when the phone calls started. Relentless phone calls trying to get me to schedule maintenance services. I said no, I blocked the numbers, I asked to be removed from the call list, but the calls continue, sometimes two or three times per day. I don't know what else to do! I will not be using McCarthy to do my maintenance, that's for sure!
Franklin K.
Jan 2024
5.0
Yes, I recommend this pro
$1,400
Bekele the technician was very knowledgeable and recommended the best option for us and once we agreed did the installation timely.
Tracie J.
Jan 2024
5.0
Yes, I recommend this pro
$2,100
Service was outstanding!! Got a quick appointment. Technician Chris was on time and very professional. I would highly recommend and use again in the future.
Senthil K.
Nov 2023
1.0
$138
I never had such a tuneup service in my life. The technician "Jeremiah" asked is it running good? I said yes. He said everything looks good and left. He didn't check anything. Waste of time and money for everybody.
William K.
Nov 2023
5.0
Yes, I recommend this pro
Bekele did a fantastic job doing our fall furnace service. He recommended a compressor cover for the winter as well as a couple foam faucet covers to help prevent any freezing accidents over the winter. Have been a McCarthy customer for years and we continue to be very happy with their service.
Michael A.
Oct 2023
5.0
Yes, I recommend this pro
Communication around scheduling and actual arrival was good. Tech was professional and identified and addressed a problem during a routine HVAC maintenance check.
Response from McCarthy Services

"We're truly grateful for your outstanding review, [Member Name Removed]. We value you as our customer and your business means a lot to us."

Anthony T.
Sep 2023
5.0
Yes, I recommend this pro
$8,700
McCarthy's tech and office provide quotes for repair and replacement alternatives for my gas furnace, on a Saturday morning. They arranged for a replacement gas furnace financing before the technician left, and scheduled install for early next week. Thanks guys.
Response from McCarthy Services

"We appreciate this five star review, [Member Name Removed]! We take pride in being your premier service provider. Feel free to give us a call anytime you have future service needs."

Paul B.
Sep 2023
5.0
Yes, I recommend this pro
I was very please with McCarthy Services. They were efficient and on-time and the pricing competitive.
Response from McCarthy Services

"[Member Name Removed], thank you for taking the time to leave us this stellar review. You're a valued customer and we appreciate your business!"

Barbara D.
Jun 2023
4.0
Yes, I recommend this pro
$575
Yesterday we hired McCarthy for plumbing service by Angel Feliciano. Angel was professional, a good communicator, very friendly, and he answered all our questions. He did a great job snaking the laundry sink and deserves FIVE STARS for his work. However, as other customers mentioned in their reviews, the price set up by the company for this service is EXTREMELY high. We didn't expect that it would cost so much, but we were in a pinch, so we agreed to the price. Overall, we had great experience with Angel and we would recommend him for any plumbing service.
Response from McCarthy Services

"Thank you, [Member Name Removed], for taking the time to leave us a good review and share your feedback. We're pleased to hear about your great experience with Angel, and are proud to have them on the team taking care of customers. As a premium service provider, we do acknowledge that we will not always be the cheapest price point, and our Quality Assurance Manager, Kelly, is available on 703-924-1650 to address any questions or concerns you may have. We appreciate your business!"

Amer O.
Jan 2023
1.0
$9,000
Stay as far away from McCarthy Services as possible. Once they take your money, you are on your own. I was quoted a price for one brand HVAC unit (inside and outside unit), paid in full, and received a mix and match of two brands for the inside and outside unit. After reaching out to the sales guy to explain, he shut me off saying both brands are the same manufacturer and stopped responding to me. Keep in mind, had I picked the other brand that I opted not to purchase, they would have charged me more and ripped me off due to the brand being “high end top of the line”. I called asking for a manager. I got a call back from one person claiming to be a manager and after I explained my situation, he said he would pull up my contract and give me a call so they can resolve the issue. It has been 3 weeks and I have yet to receive that call back. I tried calling the main office few times only to be told that the managers are all on a meeting call and would return my call back. I still have not heard from anyone as of this review. So stay away from these guys’ shady business.
Response from McCarthy Services

"[Member Name Removed], thank you for sharing the details of your experience. Knowing this allows us to improve our customer service experience. We want our customers to be happy with both the work performed and the services you're receiving. Please allow our Quality Assurance Manager, Melinda, at (703) 924-1650 an opportunity to discuss your experience further."

Mallory M.
Sep 2022
1.0
Less than two years ago McCarthy installed a brand new HVAC system in my home. Since then, it has broken down 3 times. For this third time, despite being told someone would be coming out to fix my AC this morning, no one came. When I called, they said they would send someone out this afternoon. Eventually the tech, "Kevin D Vo," came to my door telling me they weren't going to be able to look at my system today because of the weather. I told him that was unacceptable and he straight up laughed in my face. Glad someone finds the situation funny, because another summer day without AC isn't funny to me.
Response from McCarthy Services

"[Member Name Removed], we appreciate you sharing your feedback. We are proud to have certified and background-checked technicians to serve our communities. We want to meet your expectations and understand more as to why this experience was not a great one for you. Our Quality Assurance Manager, Melinda is available to reach at (703) 924-1650 to address this concern and answer any other questions you may have."

Craig R.
Aug 2022
1.0
Had a scheduled appointment on 19 Aug with show up time between 1-3. After 3:30, I called and asked Status on their arrival and they stated they couldn’t make it and had to reschedule. No problem, rescheduled for the 20th from 10:00 to 2:00 and asked them to make me first appointment. Received a call at 11:24 and they stated the technician wouldn’t be able to make it until 2:30 and the customer service rep apologized and stated they just read the notes about arriving at 10:00. This is unacceptable customer service. Thank god my AC wasn’t working. They permanently lost my business.
Response from McCarthy Services

"[Member Name Removed], we appreciate your feedback and want to take the opportunity to improve our services for you as well as our future customers. Our Quality Assurance Manager, Melinda, is available on (703) 924-1650 if you would like to discuss your experience further."

Kemanyi N.
Mar 2022
1.0
$300
WARNING !!! DO NOT USE THIS BUSINESS. THEY CHARGED ME $300 FOR SOMETHING THAT SHOULD HAVE COST NO MORE THAN THEIR ASSESSEMENT FEE $59.00. When I called to speak to the manager, they took my number and said he would call me back. 2 hours later, I get a text requesting a view of their service call to my home. But survey laid all the blame on the Service Tech. The service Tech was Great! No problem with the service tech (unless charging me $300 was at his discretion). the Problem was with management charging me $300 for the service Tech to take a single S tool to turn something on my Garbage Disposal and flip the switch. I could have found that out on YOUTUBE. He was done in less than 15mins and out the door. Management is at fault. If the person that was supposed to call me was a manager, they should be Fired ! If the manager is the Owner, then I want them out of Business. I like what Ahmed said in the Review. "If there were ZERO stars, that is what they would get.
Anthony T.
Oct 2021
5.0
Yes, I recommend this pro
They have been so good. I highly recommend them to anyone.
Anthony T.
Oct 2021
5.0
Yes, I recommend this pro
Im a very satisfied customer here
Anthony T.
Oct 2021
5.0
Yes, I recommend this pro
Im always happy
Anthony T.
Oct 2021
5.0
Yes, I recommend this pro
Im glad I found a great service provider
Anthony T.
Oct 2021
5.0
Yes, I recommend this pro
Im very happy. They always did a great job!
Anthony T.
Oct 2021
5.0
Yes, I recommend this pro
Always a great job
...
Showing 1-25 of 178

Licensing

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FAQ

McCarthy Services is currently rated 4.1 overall out of 5.
McCarthy Services accepts the following forms of payment: CreditCard
Yes, McCarthy Services offers free project estimates.
No, McCarthy Services does not offer eco-friendly accreditations.
No, McCarthy Services does not offer a senior discount.
Yes, McCarthy Services offers emergency services.
No, McCarthy Services does not offer warranties.

Contact Information

8198 Terminal Rd, Ste 100, Lorton, VA 22079

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