Furniture Medic By DeMay Restorations LLC

Bob showed up on time (within the window) and was very courteous and professional. Upon entering he noticed an old piano that we have which could use some work and he stopped to comment on it and suggested refinishing it. At first, i thought, oh jeez - i just want this guy to look at my kitchen cabinets, not worry about some old piano -- but i quickly realized Bob loved his job, was interested in the old piano and was just plain being nice. On the kitchen cabinets we talked about how he'd resurface them, he took some measurements and then - to my delight - gave me a rough estimate on the spot with two different options! He was thoughtful, quick and very knowledgeable. Dont know if we'll do the work, but his prices seemed fair.

I've never had this done before but they did a fine job. I would recommend them for restoring antique furniture. They picked up the furniture and did it faster than they thought it would take. It was expensive but they did a very good job and it was worth it. They didn?t overdo it and they did exactly what I wanted. It looks just like I remember it looking in my mother?s house.

Originally scheduled for Nov 25 between 12 and 4. At 4 was caled and told technician had gotten tied up at another job and visit rescheduled to between 8 and 10 Nov 27. At 11:00, when no technician had arrived or called, told by receptionist that he was almost done on another job and was in the immediate area. At 1:00, technician still had not arrived. Told by receptionist that he had tried to call (no missed calls on my caller ID), so he had gone onto another appointment. He did call a few minutes later with a different story about a flat tire, and that he would need to reschedule to today 11/30/2009. Showed up promptlyon time today with no idenitification or uniform suggesting he was Furniture Medic technician. Provided estimates on two other jobs that I need done, then with his back turned to me, while starting the small repair, apologized for 11/27/09 failure to keep appointment. Did very carefully explain why today's repair may not blend well into counter top, especially matching the high gloss finish. Gloss part is blended very well, but the color is darker than the adjacent counter top.

I'm happy with the reconditioning of the dining chairs. They feel much more secure and ready to tackle another 60 yrs. I thought the cost was a little high but fair overall. They brought knowledge and skill I don't have to the effort.

Terriblly disappointing and angering; particularly after getting this firm off of Angie's List Mr. Demay the principle provided the estimate and essentially oversold what his shop could deliver on. He provided me samples of the wood finish that his shop was capable of doing. I went with recommendataion since it look like it would be a finish that resembled the quality of a new piece of furniture and/or kitchen cabinet. The cost was much more than I was interested in spending but he assured me it would be well worth it. When his staff came to pick up the piece, I gave them specific picture of the stain color that I wanted using a cabinet selection book from HOme Depot. After several months of not hearing from the shop I wondered why they had not contacted me for the specific on the hardward selection. Then I get a call telling me its finished. I said how could it be finished you never called me as you indicated about hte hardward. I then sent them my selection (which Mr. Demay not clear on how that part all work -- in that I had to place the order and it was not included in the estimate). So that then slowed it down even further. When it finally got dlivered I had the following concerns: ? It does not match the color choice that I provided from the pictures ? its more yellow/cream in color and the orange/rust streaking was not what I had requested. ? There are areas of the piece that were not sealed? joints between the shelving have gaps the reflect the original piece ? which I was told would be corrected in the refinishing; ? the back of the shelving that was supposed to be filled was not ? (which is why the top piece was returned) ? the streaking on the top was haphazard and looks like flaws; ? the holes on the top piece were left in place and other fasteners from its previous purpose of the piece ? when they were supposed to be concealed. ? The piece seems more ?painted? then stained ? there doesn?t seem to be any varnish finish and it feels like a solely painted piece not like a piece of furniture where a varnish would be the final coat. ? The pieces of hardware I ordered were premised on a milky white patina piece .. not a rustic creamy yellowish coloring .. .now I need to replace the hardware to match properly. ? I order ten pieces of the hardware? only 5 were put on?where are the rest of them? I need the packaging and receipt to return. (please return the rest for a refund). ? The hardware when installed on site is crooked and uneven. During the drop off, I had his men take back the top portion to finish it correctly on a few items and told them I would email Mr. Demay about these other concerns. I emailed that same day and heard nothing back for weeks. I then re-emailed to the same person who was the one who answers his emails; she apologized but it went no where from there. The next call I get is that they have the top piece ready to deliver. I have them deliver and refuse to pay the rest of the bill and told them how furious I was with their customer service and responding to my concerns. Mr. Demay then calls me 4 weeks later to sincerly apologize and try to convince me he wants me to be fully satisfied and to let him take the piece back to do as I originally desired. He tells me his assitant will call to arrange a pick up ... That was 3 ago no call. I'm done with this company. I don't think Mr. Demay has staff who can follow what he sells and carry out the work orders accurately, nor handle the customer service side.

The chair is great. I can now sit on it without sinking to the floor. The bed is amazing. It is 200 years old and is now solid and sturdy. It looks fabulous. I had complications when it came to deliver it, but they were gracious and considerate despite my lack of availability. I can't express how happy I am with the entire experience.

From the initial quote to delivery, the experience was very good. I received helpful advice on the types of finishes they offered and the staff was very professional.

We are very happy with them. They have done two fairly complicated furniture fixes for us.

Mark came on schedule, looked at the pieces in question and set to work right away. It was a lovely day, so he took the pieces one by one out onto the deck to repair, and about one hour later I had 2 repaired chairs, and 2 of the 3 dresser drawers spruced up. He said the third needed a fix that he didn't have a proper sized piece for, but that he could take it to the shop to repair. I agreed on that, and within the 2 weeks he estimated it would take, I got the call that the drawer was ready. We went to pick it up, but were doubtful that it would fit back in the dresser because the added wood looked too wide. We paid the estimated cost, took it home and it slid perfectly into place, evaporating our previous skepticism! An all-around positive experience, and now we have a usable dresser.

Their work was sub standard. They were untruthful and dismissive. They charged my VISA without my knowledge one time. This was illegal. I didn't want to pay them until my problem was solved. I still hadn't received my hinge. The man apologized for all of this and he offered me $50 off. The hinge alone costs $55. What I ended up doing as a gesture of goodwill was to give him 1/2 his payment. There were two pieces that they worked on, this china cabinet and the pine chest of drawers. Their attitude toward the customer, total non-responsiveness and their untruthfulness was terrible. I would never recommend them. I will be filing a complaint with our local Better Business Bureau. I want everyone to be aware of this shyster.

Great! I would use this company again for any problems with my furniture. I was really worried that the chest would have to be damaged or taken apart, and everything went very smoothly with no problems.

Job done in a friendly, timely, and professional manner from visit for estimate and pickup of two chairs to return of repaired chairs and placement in appropriate rooms.

The estimator and the pickup/delivery people all kept to the time frame they had promised. The work was very professionally done. The color of the finish was changed a bit; I didn't complain about this because it still goes with the chairs and it does look beautiful, but I wish it had been discussed with me beforehand. The table was returned to us minus the little metal feet that are used to level the table on a hard surface, and I had to speak with three different individuals on two different days before the hardware was finally returned to us.

The gentleman was able to give suggestions on the cabinet to make them more affordable. They also stained an oak cabinet to mahogany and now it looks like a fine piece of furniture.

Mr. DeMay came out on January 29th and gave me an estimate for the above. I gave him a deposit at that time and on February 4th my furniture was picked up by Furniture Medic. All but the dining room table was delivered to me on February 29th. The dining table was delivered on April 11th, the holdup on completing this table was because a certain product required to finish the table was difficult to locate and then was delayed in shipping. Overall, this company did a fantastic job and I would highly recommend them and their employees to anyone.

Since I didn't use them, I cannot comment. Initially, they were very responsive and Bob DeMay came promptly to give me what I felt was a very fair estimate. Sadly, the follow through when I recently recontacted them has been lacking.

I loved that they came to my house to provide the service. When they came I hired them on the spot and did not shop around. I thought that they did a good job and I would use them again.

They have competitive prices and contacted me before they came out. They came out when they said they would for the estimate and took the dinning table and chairs to be worked on. They finished it within a couple of weeks. When they delivered the table and chair, they then took the coffee table. They were done with it in a couple of weeks too. They said they didn't want to take both pieces at the same time, since we use both of them. It is hard to find people who will call you back when they say they will.

Work was never performed. I'm picking it up tomorrow.

The provided full service from pickup and return. Came to our house to give us an estimate. The table came out great-like new. The chairs were done per our request; however, it took longer for the chairs to be completed.

Bob Demay came to house and prepared a proposal. I accepted the proposal the following day and gave a credit card deposit of 50%. Two days later, as promised, the credenza was picked up by actual employees (not contractors) of Furniture Medic. They were very professional. Two weeks later the piece was ready and a delivery date arranged. The same people who took the credenza moved it back in. The repair work was very well done, no water damage is evident and the men even polished the piece before they left.

Very well-- I would use them again!

I asked for an estimate on getting the drawer slides replaced on two Danish chests. They called back right away, but when the workman came out, he didn't speak English very well, and couldn't tell me what the story was on the repair. He called his supervisor and they chatted in Spanish for 10 minutes, and then he told me they would have to take in the chests, keep them for two weeks, and it would be $210 for each chest. I said that was too much, and he said that if I wanted to buy them myself, he would come back and install them himself. He gave me the number of a company online, which I did phone, but the slides are hard to find. I wasn't impressed with the communication or the clarity of the repair problem. I would not call them again.

I gave them straight A's, however it is important to note that I did not even check on any other companies.