AirPlus Heating & Cooling

They have always been very responsive. They are very professional. Even Mr. Tim, the owner, has come out himself if there is anything we have a question on. He is a very friendly person.

Air Plus provided exceptional service. They responded quickly to my request for an estimate and provided a very competitive estimate. I've used this firm for a few smaller jobs and have never been disappointed. The installers arrived promptly, worked very efficiently with no major issues or disruptions, and clean up all their mess inside and outside. To make the HVAC fit into the available space the installers had to do some unexpected work on the ducts and install a thinner filter. They did not charge for this extra work.

During the course of the checkup it was determined by the the Air Plus technician that both the start and run capacitors in one AC unit were bad and needed replacing. He informed me that the the small capacitor and installation would cost $225.00 and the larger capacitor and installation would cost $254.00 for a grand total of $479.00 over and above the Spring pre-paid fee of $205.00. I informed him that I thought that cost was excessive for two capacitors and that I would be checking the costs on-line for each and if necessary would contest the cost. He went ahead and installed the two capacitors and checked the two AC units over the next fifteen minutes.
Once the technician departed, I checked the cost of the two capacitors on-line. The smaller one on-line cost $4.46 while the larger one cost $22.16. Keep in mind that everything (including the visit and diagnostics) up to the moment that the new capacitors were installed was covered by the $205.00 pre-paid for the Spring checkup. I visited the Air Plus office and discussed my concerns about the billing with the office manager but found no sympathy at all. I told her that the cost was excessive and I would like the owner to call.
The next day, I spoke with the business owner by phone. He was irate that I, as a customer, would try to tell him how to price any of his services. I explained that I thought we could negotiate an equitable payment for the service below the $$479.00 level which I felt was out of line for the service rendered. At this point, he blew up at me over the phone telling me that I owed him nothing and then abruptly ended the conversation by telling me we would no longer be doing business, and then he hung up the phone forcefully which I thought was totally disrespectful and unprofessional. Despite his wiping out the cost of the repairs, our net out of pocket expense for this pre-paid visit was an additional $205.00 which had already been prepaid for this coming Fall which I do not expect to see again. I feel that Air Plus still won that billing battle.
I CANNOT RECOMMEND AIR PLUS AFTER THIS EXPERIENCE.

Technician was right on time, did complete check and was informative. AirPlus installed the complete HVAC system 3 years ago and it has been performing well and efficiently since then.

This company offers great customer service, both in the office when called to make an appointment and when they are in my home doing the spring and fall service. We have 2 zones in our home, and one zone requires climbing a wall ladder, through a trap door, into the attic. All of the service was performed thoroughly, with us being kept informed throughout the process. I have used this company for nearly 5 years and purchased some heating/cooling units from them. The prices were good and the service superb. I had used 3 other heating and cooling companies in the past and, in each case, was disappointed with the quality of the service, the expertise of their service people, and the cost; they seemed more anxious to sell me new services and equipment than they were in maintaining what I had. Air Plus is head and shoulders above the others.

We purchased our filters through a website that had better prices. The company told us that they would not install them without adding on additional charges. The technician that came out didn't even know how to program my thermostat. I feel that this a company that is just there to collect money and not service the customer. Because he didn't adjust the thermostat correctly the first time, having him come back out to fix it would have been an additional $90.00 on top of my annual service plan.

Great experience! Such wonderful service. The technician took off his shoes prior to entering my home (I did not care if he walked in with shoes on) but was curteous in respecting our home. He tuned-up everything, telling me everything he did/would recommend along the way. I felt very comfortable with the process and loved that he recommended cost-saving measures. Great attitude, great service, great price. Definitely look forward to working with the company again!

It's unfortunate, but I will be looking elsewhere for my HVAC needs.

We had Air Plus come out a year earlier to service our A/C unit as it stopped blowing air all together. Technicians determined that the system charge was low and quickly filled the lines with the appropriate amount of refrigerant.
One year later, the system stopped working again. Concerned that there may be a leak in the system, I called Air Plus again to come out and service the system. The technician this time looked at the work that was done by the previous Air Plus technician and called him out for his interesting decisions. Mainly, there was indeed a leak in the system but the last technician simply put thread lock on the valve. The thread lock didn't hold up and the leak returned. The technician this time took the time to replace the valve all together, filled the system with refrigerant again, and I was back to good ol' cold air. Through the summer of 2011 and 2012 I didn't have any issues with my system.
I do not recall, but I do believe that they charged me for the refrigerant again despite. It's possible he cut me a break on the cost of that but I simply don't remember. Overall they were quick to answer their phones, had someone our rather quickly, and did a good job while at the house - except for the first service call in 2010.

We use them frequently because we are pleased with their service and prices. They are very responsive, he came out during a heat wave to check an aging air conditioner, he got it started up again. He told us we needed to think about it at some point. He gave us a competitive price and they were very neat, clean, and prompt. I am very pleased with the service. They just did things the way you would want them done.

Our A/C stopped working Thursday. I immediately consulted Angie's List and found a company close to me with lots of 'A' ratings. I contacted them and they said they would have someone call me Friday morning to arrange a service appointment. On Friday, the scheduler I spoke with said it would be sometime Saturday before they could fit me in; my condo was already well over 80 degrees inside, so I said I would look elsewhere.
A work colleague gave me the phone number for Air Plus and said he was highly impressed with their service and their value. I called the number he had given me at 8am on Friday morning and the owner himself took the call and scheduled an appointment for 11am. The company owner was at my condo early - around 10:45 - examined my A/C unit and determined what was wrong and what needed to be done. Because the condenser unit was older and that particular part wasn't being made any longer, he said it needed to be replaced entirely. He quoted $3000 for the job, and originally said that it would be Monday before they could do the work. However, after checking with his warehouse he found that a replacement unit was available so they went ahead and did the work on Friday.
Additional service techs arrived and as they were doing the repair, they discovered other parts of the unit that needed to be replaced. They replaced them as well but did not increase the cost of the job. They completed all the replacement/repair work by 3pm and the condo is now cool again.
Throughout the job, the crew was professional and polite and kept us informed of what they were doing. We would definitely recommend this company to anyone who needs HVAC services.

Overall it did not go well . I am dissappointed with their rude response.

Overall the job was done to my satisfaction!

The way customer service and professionalism are supposed to be. We received quotes from 4 separate companies, all on Angie's List. Air Plus' price was very competitive, and even more importantly, included extras and options that we did not think of adding for the same price that other providers did not include in their quotes. The initial estimate and quote was performed quickly and on time. The installation was also on time and completed with minimal disruption to our home. They followed up a couple weeks after install to come over and show us how to properly operate the system, and to ensure we were happy with the finished product. All in all, a truly superb experience. This is a great company. As an aside, and to show you how honest these folks are - during the post-install inspection, I asked if I could purchase a service contract. The owner said its not time for a service contract yet, lets wait a year... How often do you get people putting off a sale in this day and age? As I said, Air Plus is a great company to do business with.

They were prompt. They were reasonably priced. They were very clean. We liked them when they came out to replace our air-conditioner, so we called them for our water heater. I would rate them highly. I would continue to use them again in the future.

The work was scheduled for one day, but they called well in advance and asked politely to reschedule for a few days later due to delays in other work.

The workmen came on time to the appointment and worked all day and completed the job carefully and neatly. The county inspector came by later and found everything in order.

I am saving on heating and cooling as predicted and am very happy with the new system.

Our house dates from 1947 and had foundation ducts, i.e., the ducts were located in the concrete slab as we have no basement. Water found a way into these ducts, causing our house to be extremely humid, including in the winter. Mr. Kim came over and recognized the problem, recommended sealing the old ducts and moving the furnace to the attic, where all new duct work would need to be installed. We got two other quotes for the job in addition to Mr. Kim's, one 50% more, and the other almost exactly double. Mr. Kim planned the job thoroughly, and his staff led by Dimas showed up the very next day to begin the work. The staff was professional, and did an outstanding job. I recommend this company without hesitation.

I learned enough during the removal of the old unit and installation of the new to now know my previous service company had not been honest with me. Installation was quick and neat. Very well done. They arrived on time, 9AM had everything they needed, the furnace was installed with pre-assembled ducts that required very little tape. They hauled everything way when they left at 2 PM.

I had to pay $700 for 2 hours work--$250 per hour plus $200 for the maintenance contract. I have been a customer for many years and usually have a maintenance contract, which I want to cancel. They will not state an hourly rate, their price is set by the job. This call was for our furnace which is 9 years old and would not stay on. As it turned out there were bees entering the outside pipe and some nests were blocking the intake hose to the furnace. There is still repair work to be done on the cut pipe once we get rid of the remainder of the bees from the outside, but our furnace working. Does anyone else think that price is too high?

Overall I am perfectly pleased! These folks are very professional, top quality craftsmen. They were polite, punctual, cleanly, and very good at their trades. I was scheduled for a two day job and they made every effort to meet that schedule. Since the house is a 50+ year old, they ran into a few curves that needed extra special attention and came through it with no problems at all. I am so pleased with the work they did and the unit they've installed! I would recommend these folks to anyone out there. Thank you Mr. Kim!

Great experience! Mr. Kim took lots of time to talk to us and figure out what we need before presenting us with estimates. The day of the install was great - tons of work done all in one day. Everyone was polite and professional.

They were good. They were good in responsiveness. I would use them in the future.

They installed the air conditioning system last December. They didn't charge me for the May visit but we spent about $6000 in December. It was a free call in May. It was a very cold weather when they installed the system and they wanted to make sure that everything was good before the air conditioning season. We never had that much work done by anybody else before so I don't have lot of basis for comparison. They were on time and on schedule. They had a very competitive bid or a very competitive price. They cleaned up after themselves, pretty good. I don't have any complaints against them. The AC unit is performing fine. They were better than anybody else on their pricing. They came out right when they said they would. The installers were little better than the others.

I called Airplus late on a Saturday and the owner was willing to meet with me at my home early on Sunday which was extremely responsive. His was the third quote I received for the same work and was considerably more competitive. He also highlighted some areas that needed to be caulked to better insulate the house which he did free of charge (he mentioned the need AFTER we agreed on the price so it was truly an extra service he provided without charge). We agreed that the work would begin by 8:00 on Tues morning and be comple by 3:00 the same day. As he said, the crew was there at 8:00 and were finished well before 3:00. The crew was professional/ polite, appeared to know what they were doing and focused on the job at hand. The unit works great and I would recommend them to anyone. The owner, Mr. Kim, is extremely customer focused.

The quality of the installation seemed good. They were right on the mark in terms of their punctuality. There was no fault from their end. We needed the work done before the end of the year for the tax credit. The price charged by them was about the same amount as what another company quoted. There was no fault from their end. They cleaned up the installation well. It looks neat and it works well. When the county inspector came, he commented that it looked like a good job to him. I would use their services in the future too.