Rainbow International - Frederick & Loudoun

The staff at Rainbow were EXCELLENT. Chris was the technician who attended out home and he was exceptional in his professionalism and efforts to accommodate our requests and answer our questions. From the initial meeting to the completion of the remediation project Chris and his team were genuinely exceptional. I cannot comment on price because the details were handled by the insurance company, I suspect they weren't cheap based on the fact that they provide such a high quality service and the equipment they were using was all relatively new.

We had water damage in a rental property from Hurricane Sandy. The insurance company gave us Rainbow International as a preferred company. We contacted them early the morning after the storm and asked that they come out. We had already gotten a generator and started pumping out the water from the basement. They estimated on the phone that the cost to tear out the 1 room of carpet and drywall in the partially finished basement would be approx. $2500. They came out and tore out the drywall, insulation and trim - 2' up on the walls. They set up fans and a dehumidifier and checked the humidity levels in the wood and left. The office manager told us we would have a written estimate by the following day. We had to keep calling into the office and asking Zane the guy in charge of the project where the estimate was. They kept putting us off saying they had several customers and they would get to it as soon as they could. Friday they came to pick up the fans and clean up - supposedly. They had taken all of the trash put and piled it on the grass between our house and the neighbors. The boss said that they couldn't take it like they were supposed to because he had equipment on his trailer and he didn't like unloading it - that they would be back sometime the following week to get it. Still no estimate on how much all of this is costing....they said we'd have it over the weekend....that didn't happen. Monday they came back to check the levels again and we told them to clean up and get the dehumidifier out of there and send us the estimate. It finally was emailed 11/6- 1 week after the work was done. I wish I could post pictures of their "clean up". They have made such a mess of the house, we have spent many hours up there just pulling nails, staples, vacuuming the little chunks of drywall up, picking up trim and tack strips . There is a trail of,drywall dust from the basement up the stairs to the front door and all the way out to the curb. I asked the owner about cleaning and he said he would be happy to hire a contractor to come in and clean it for me and bill it to the insurance! He said that they didn't clean it thoroughly because we were going to have someone come in and hang drywall anyway and they figured they could clean it when they were done. There is ground in drywall chunks into the tile in every room and on the cement where there wasn't any tile. Now for the estimate.....the bill came in at $3275....measurements on the rooms were way over inflated compared to the actual size...they had removal of insulation on there that never existed....more doors than ever existed...so we had to go line for line thru the estimate and correct the sq. footage to make it what it should actually be and it lowered the bill about $475.00. I emailed this back to rainbow and the insurance company and asked that they revise it to reflect the correct measurements. They sent a note back telling us they had "met with everyone involved in the work at our house and they have decided that they will not be revising the estimate any further". I called the insurance and told them this is not right. They are overcharging us. The insurance said they would take a look at it. Two days later, we get a revision with some of the room sizes changed, but they have now added more line items in for different things so the bottom line is still $3270. Talk about fraud...not sure how they can just change the bill like that and expect payment. It is very frustrating and hopefully this will never happen again - but if it does, I can guarantee you I won't be calling them!