Additional phone - (571) 439-2285. Additional DBA - ZLM Fire Water Restoration & Renewel LLC, Rainbow International of Loudoun Co, VA and Frederick County, MD.
Commercial & home restoration and cleaning fire, air duct & area rug., carpet repair, drapery, grout and hard surface, mold removal, tile, trauma scene, upholstery, water & smoke damage
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"Thank you very much for your kind words and support!"
"First off we would like to say that we had over 300 calls in 2 days regarding homeowners in dire need of help during this time due to Hurricane Sandy. Secondly, we did everything up to code during an emergency situation that was necessary at the time to get them out of harms way from mold growth and or danger from water standing. We fit everyone in as soon as possible. Our estimate was reviewed by the adjuster and he said nothing at all was out of line, the customer was under insured for this kind of loss and we were asked to lower our estimate to help compensate. The customer was only covered for $5000 for the mitigation and the buildback. SO that means they did not have enough money to do all that was necessary in their home. As a courtesy to the insurance adjuster, we did lower our bill to $2600. That is all we were paid for a close to $4000 job. There was an extreme amount of content in this home and we were working on over 22 customers in this same area at the same time. The reason we did not take the trash is due to the amount of trash from all of the affected homes was too great and we had it on schedule to come back with a large trailer to pick up all trash at one time. I think this is simply a misunderstanding of what is considered an emergency and a regular mitigation loss. We helped as many customers as quickly as we could during this horrific time. We do not like leaving customers unsatisfied with our work but sometimes there are other circumstances, situations and or expectations that just cannot be lived up to."
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