"Thank you for your response. Your response is very one sided. The facts: 1) you believed you had termites at your property that you rent 2) you didn’t renew your annual termite warranty with us (~$125/year) 3) one of the owners worked with you to make sure you were taken care of and you signed an agreement for the Deluxe Care Plan which includes quarterly pest control plus the annual termite warranty 4) upon your first service, our technician didn’t find any active termites. That really doesn’t matter because you are now protected for the year in case you get termites. Mostly all customers buy the annual termite warranty as PREVENTATIVE measure 5) you stopped paying on the agreement you signed. Again, one of the owners attempted multiple times to work with you but you kept hanging up the phone on him when he calls. 6) after multiple attempts to work with you, unresponsiveness on your part, you were sent to collections. 7) you then post a “F” review on Angie’s List and a 1 Star review on Google. Environmental is a company of integrity and we value all of our customers. Obviously, it is more advantageous to work with a customer then to lose a customer. We pride ourselves on being fair and testing our customers right. Unfortunately you never gave us the opportunity to work with you and you defaulted on your agreement with us. We wish you the best of luck in the future."