DINETTES & STOOLS

If you are savvy enough to be reading these reviews prior to purchasing at Dinettes and Stools, I congratulate you. I only wish we had been. Stay FAR, FAR away from this store!!! Our experience: We walked into this very large store on 12/31/ 2012, were greeted with a lot of inventory and a pretty knowledgeable sales person (Alan). We picked out a very nice bar stool and placed an order with a $750 deposit (50%, thankfully by credit card!). We were told they would arrive in 6-8 weeks, perhaps a bit longer. since we were ordering a special material for the seat. Knowing this could add some additional time, I was honestly expecting about a 10 week delivery. At week 10 we had not heard a word, so I called and inquired. Andrew, the owner, stated he would call the manufacturer to check on the status. A few days later I had not heard back from Andrew, so I called again. Andrew told me he was still waiting to hear from them...I asked if he could please call me, so I would know he was following up. No call. I waited another week, and called again. I was told by Andrew that the mfr. told him it would be "about" another week. No excuse for why he hadn't called me back, no apology, just a complete lack of anything resembling good customer service. Although by this point I was pretty appalled at his apathy, I just wanted the stools, and so I just let it go. Another week goes by (week 12)...my husband and I stop in to the store to see him. His complete disinterest was now VERY apparent. He simply stated he would call the manufacturer again....we waited two days, heard nothing from him, and at this point my husband stopped in (again) to the store to ask for a refund, telling him that if/when the stools came, we would be happy to inspect them and pay the full amount. Andrew got extremely agitated, assured my husband there would be NO refund, and told him to leave before he called the police!! My husband left camly, and called the manufacturer the very next morning. Turns out after waiting over 14 weeks for our stools, the manufacturer (a reputable company that has been in business since 1964), explains to us that the order was never placed! So, essentially I floated Dinettes and Stools a $750 loan for over (3) months at 0% interest. Shocking!!! It was out and out FRAUD. I finally went back in to the store today, confronted them with what I knew, and they just gave me our refund. Unfortunately, I had not read the numerous online reviews (Yelp, Google, etc) prior to placing our order, but they basically tell of the same pathetic experience by multiple customers. Andrew is rude to his customers, has no interest in providing customer service, and now, quite frankly, I find out he deals in FRAUD. He also has (13) complaints filed against him with the Better Business Bureau, and his rating with them is an "F". I too have filed a complaint with the BBB. I simply cannot understand how the doors to this store can still be open after all I have heard. I intend to tell anyone--and everyone-- I know NEVER to step foot into this establishment. Luckily my deposit was made on a credit card, because I am quite certain that if I had written a personal check, I would never have gotten my money back, and I would now be filing a claim in small claims court instead of writing this review.

We ordered a table and chairs on 8/14/11 and was told it would take 8 to 10 weeks for delivery. We explained we needed the table for Thanksgiving and were told there was plenty of time. After 11 weeks went by, I called to find out the status. First call (10/31): Multiple times I called during normal business hours and nobody answered the phone so I finally left a message. I did not receive a call back. Second call (11/1): Someone answered! He said the owner was in charge of this vendor and he would call me back the next day. No call was received. Third call (11/6): My husband called back 5 days later and was told they were looking into it and would call us back. The person's tone was extremeley dismissive and did not appear to want to help. We have not received a call back. Fourth call (11/13): This is now 2 weeks past the first call and we have not received a call back. Again, multiple calls during business hours went unanswered. Left a message stating we wanted a refund and to cancel the order. Still no call back. This company is completely unprofessional. It has now been 13 weeks since the order and we cannot even get a phone call back to tell us about the status. It has been 2 weeks since we inquired about the status. Thanskgiving is in 10 days and we are without a table and chairs for our guests. They have an F rating from the Better Business Bureau and we will add another complaint. I plan on disputing the charge on my credit card if I do not receive the credit within 5 days. I understand that sometimes things take longer than expected, but the lack of updates or returning calls is completely unacceptable.

Delivery time was 6-8 weeks. At 9 weeks we started calling only to be told three times that someone would call us back with the info - no one did. I visited the store after that and was initially told the furniture had not shipped and then a few minutes later that it had and I would get a call from the delivery service in about a week. Two weeks later, still no call and no contact from the company. I visited again to ask for the 50% deposit back which they provided without a fuss. I have since gone to another company for a similar product and been promised 2 weeks delivery, no delivery charges, and $300 less than this company.