Reviews
1.52 Reviews
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Showing 1-2 of 2 reviews
Debbie O.
Dec 2012
Furniture - Sales
See story above
Timothy H.
Oct 2008
Furniture - Sales
Not well. We will never step foot in that store again after we finish this transaction.
ERIC H.
Oct 2006
Furniture - Sales
We purchased the furniture from Thomasville in the West End of Richmond just before Thanksgiving 2005. It was delivered just after New Years Day 2006. There were numerous things wrong; the chairs weren't the ones we ordered, one of the glass shelves had a big chip in it, the skirt of the table was separated from the table top, and within two weeks long cracks developed going down both sides of the dry goods cabinet. Well for $10,000 I expected everything to be great. It took two weeks before anyone at Thomasville returned my call. The man I spoke with told me he would take care of it personally. Two more weeks go by and he's "no longer with them" and they have no record of my problem. The glass shelf came within a month. I had to threaten legal action to get the chairs and dry goods cabinet reordered. Its October of 06 and I'm still waiting on the replacement cabinet. The store manager I was dealing with is "no longer with them" either.
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FAQ
THOMASVILLE FURNITURE is currently rated 1.5 overall out of 5.
No, THOMASVILLE FURNITURE does not offer free project estimates.
No, THOMASVILLE FURNITURE does not offer eco-friendly accreditations.
No, THOMASVILLE FURNITURE does not offer a senior discount.
No, THOMASVILLE FURNITURE does not offer emergency services.
No, THOMASVILLE FURNITURE does not offer warranties.