THOMASVILLE FURNITURE

Description of Work: We ordered a leather sectional couch, coffee table and end table on 5/27/ 2012. The leather couch was custom made so we were told it would take 60-90 days. I called in the middle of August of check on the status of our order and was told by a woman in the office that the order couldn't be found. After talking to the store manager, Michael, who was also our salesman, he said he found our order and it would take another 4-6 weeks!! October rolled around and we still had no couch... Michael was no longer working at the store and the new manager said it would still be a few more weeks.... so he gave us a loaner couch as well as delivery of the coffee table and end table. During this conversation we learned that our couch had not even been started because the manufacturer had never been paid..... side note, we paid for the entire purchase in May when we placed the order. Very very very long story... our couch was finally delivered today, December 1, 2012. Most pitiful experience we've ever had. We spoke with people at Thomasville Corporate headquarters multiple times also, and they didn't seem surprised that we had to wait 6 months for a couch that was supposed to take 60-90 days. I always thought of Thomasville as a reputable furniture store but I will NEVER buy anything from them again.

Description of Work: The fabric on our $5300.00 couch and love seat fell apart and because it took so long for any kind of customer service to happen. We now have to pay another $800.00 (price increases!) for our reselect on the fabric. We talked to everyone we could talk to and basically they will not help at all. We started this process in May 2008 and it is now October 2008!

Description of Work: We purchased a dining room set, large table, ten chairs, china cabinet, and a dry goods cabinet. We love the look and design of this furniture but were shocked at how we were treated when problems arose.