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The Cleaning Authority - Richmond

4.3(
51
)
Janitorial Service, Walls & Ceilings - Clean - For Business, Maid Service,

About us

Locally owned & operated. Additional DBA - The Greener House Cleaner LLC. Maid Services

Business highlights

24 years of experience

Services we offer

We offer detail oriented and environmentally friendly home cleaning services. Our professional cleaners, trainers and inspectors are motivated to provide your home with the best cleaning service available in Richmond.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.351 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
61%
4
20%
3
14%
2
4%
1
2%
Write a review
Showing 1-25 of 51 reviews
Robin H.
Jul 2017
5.0
Yes, I recommend this pro
We have been using The Cleaning Authority for over a year and we are very satisfied with the services we receive.
Matthew D.
Apr 2017
5.0
Yes, I recommend this pro
$120
The service has been satisfactory.
Renee C.
Apr 2016
4.0
Yes, I recommend this pro
$80
unknown
Robin H.
Mar 2016
5.0
Yes, I recommend this pro
$100
unknown
JANET D.
Jan 2016
5.0
Yes, I recommend this pro
$90
unknown
Tonja A.
Oct 2015
5.0
Yes, I recommend this pro
unknown
Lynwood W.
Oct 2015
5.0
Yes, I recommend this pro
unknown
Theresea S.
Oct 2015
1.0
unknown
Sharon G.
Aug 2015
4.0
Yes, I recommend this pro
$167
unknown
Response from The Cleaning Authority - Richmond

"Thank you for your review of our cleaning abilities. I do wish that we absolutely always got every clean perfect...but we do not. Your calls to let us know when we could have done something better are appreciated because, while we do want to correct it right away, we want to make sure to get it right the next time."

Pablo A.
Mar 2015
5.0
Yes, I recommend this pro
$75
This was a product that I purchased in 2012 and I just took advantage of it today, almost 3 yrs later.  Thanks for honoring your word.  They did a really good job in the promised amount of time, they showed up before the scheduled time and completed the cleaning in the required time.  Thanks to Doris and Belinda, you both did a really good job.
Response from The Cleaning Authority - Richmond

"I am so glad that you took advantage of the deal purchased so long ago. It is our pleasure to take care of cleaning your home and, more, that it was what you expected is great to hear. We will hope to see you again."

Jennifer L.
Mar 2015
2.0
$190
After having to reschedule an estimate twice and having phone calls/messages go unanswered by the owner of the company I was finally given a date for initial service.  While their estimate came in higher than other cleaning services we have tried my husband and I are willing to pay more for excellent service so we decided to give them a chance.  SO right off the bat, they were two hours late and didn't bother to call to give me an update or reason why they were running behind etc.  OK, things happen, lets see how they clean! The first clean was supposed to be a general clean of the "dry" areas and a detailed clean of the "wet" areas (kitchen and bathrooms) all I have to say is, if that was a detailed clean, I would hate to see a general clean of the wet areas - our kitchen counters seemed to be missed completely around the sink area and the floors seemed to only get a quick dry mop as I noticed a couple sticky spots. Under the kitchen table there was hair, dust/furballs, and crumbs around where my toddler sits - I have to wonder if they even cleaned under there at all!  While other areas of the house were cleaned well, I have to say I was very UNimpressed by the overall level of clean for what they charge...I was also very upset that while they were cleaning my home they walked into my daughters room while she was napping and ended up waking her up! (they were informed of two sleeping children in the house and my kids bedroom doors were shut!) I did call the office to bring these things to their attention and they did send another cleaner out the next day to reclean these areas as well as gave me a credit on my account for my inconvenience. HOWEVER, if I am hiring a cleaning service I expect some elbow grease and attention to detail - that is what I am paying for, not light cleaning! I should have known by how they handled getting the estimate scheduled that the company doesn't quite have it together.  Lesson learned. 
Response from The Cleaning Authority - Richmond

"I am sorry for the experience that you report here. Our cleaners are trained and professional and they and we care to do a great job every time. Your disappointment is clear, but I am glad that we were able to send another cleaner to fix the problems and issue a credit for the inconvenience. That being said, I am sorry that was not able to produce a satisfactory result, but I am grateful for the opportunity to clean your home and I hope that you will see what we strive to do from this point forward. We clean many homes, and more often than not, we hit a home run. But we are humans, and sometimes we don't get it perfect the first time. However you will always find that we will try to make it right. I spoke with Cathy about this review and she immediately recalled the cleaning and subsequent discussion with you. In hopes of avoiding any future disappointment, we hope to discuss this further with you whenever you would like."

Murray E.
Feb 2015
5.0
Yes, I recommend this pro
$101
.
Response from The Cleaning Authority - Richmond

"Thank you very much for your review. We love to clean your home."

Mike P.
Jan 2015
5.0
Yes, I recommend this pro
$100
unknown
Response from The Cleaning Authority - Richmond

"Thank you very much for allowing us to clean your home, and thank you for sharing your experience with other Angie's List members."

William G.
Oct 2014
5.0
Yes, I recommend this pro
unknown
Renee C.
Oct 2014
4.0
Yes, I recommend this pro
$70
I would give them a 'B' rating. We spent $70. Normally I pay $145 for them to clean the whole house. They're very punctual, they're usually very thorough. I had a problem where they broke the blind to my dining room door and it took 2 months for them to replace the blind and I felt I should have been entitled to a free cleaning because of the inconvenience it caused. I have a break room and you could see the living and dining room area as you come in through the front door,  and I had to put bedroom sheets up for the last couple weeks because I wouldn't stand the fact that people who go to the back of my house to see right through it. But they came in and finally fixed it. I felt like I got the raw end of the deal with that. I received a slight discount but I felt like it should've been free on top of that.
Response from The Cleaning Authority - Richmond

"Thank you for allowing us to continue cleaning your home. It is an honor. However, after having broken one blind in your home, it was doubly embarrassing when we somehow lost the twist handle on another mini blind of yours. That almost never happens, and that it happened twice in your home is crazy. Thank you for allowing us to fix that blind too. We hope that you will continue to enjoy the cleaning work we do, and that these 'blind' occurrences will be forgotten soon."

Jennifer L.
Oct 2014
4.0
Yes, I recommend this pro
$150
They're fine. It's a standard cleaning service. I only use them for interior cleaning. It's been a good value for what they do.
Response from The Cleaning Authority - Richmond

"Thank you for allowing us to clean your home. If there are things that we can do to earn an 'A' review from you, we would like to try."

Blair C.
Oct 2014
5.0
Yes, I recommend this pro
$89
unknown
Response from The Cleaning Authority - Richmond

"Thank you very much for allowing us to clean your home. Being allowed into your home to help is an honor that we take very seriously."

Yolanda L.
Oct 2014
3.0
$95
unknown
Ken T.
Oct 2014
5.0
Yes, I recommend this pro
unknown
Ronald W.
Oct 2014
4.0
Yes, I recommend this pro
$116
unknown
Gwendolyn M.
Oct 2014
5.0
Yes, I recommend this pro
$110
unknown
Vanessa R.
Oct 2014
5.0
Yes, I recommend this pro
$106
unknown
Newton C.
Sep 2014
5.0
Yes, I recommend this pro
$160
the most important thing was the house smelled better.  It was not a scented or freshener smell, it was just a clean air smell with no chemicals.  They showed up on time, the time estimate was very accurate.  The ladies were very polite and detailed.  I use the service fairly regularly and they remember detail about where I keep things and the position of my shades and small details that the last two cleaners just didn't do.  The air and the floors are way better than they were.
Response from The Cleaning Authority - Richmond

"Thank you for allowing us to help with your home cleaning needs. It is great to know that you are pleased with our cleaning, and thank you for telling others."

Beth F.
Sep 2014
5.0
Yes, I recommend this pro
That was excellent. They do a great job every time they come. It's consistent. I would use them again in the future.
Response from The Cleaning Authority - Richmond

"Thank you very much for allowing us to clean your home. Please consider signing up for MyTCARewards in order to start earning points toward free and discounted cleanings."

Keith G.
Sep 2014
5.0
Yes, I recommend this pro
$109
My wife is very pleased and she has been using them for 1 1/2 years.
Showing 1-25 of 51

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

The Cleaning Authority - Richmond is currently rated 4.3 overall out of 5.
The Cleaning Authority - Richmond accepts the following forms of payment: CreditCard
Yes, The Cleaning Authority - Richmond offers free project estimates.
No, The Cleaning Authority - Richmond does not offer eco-friendly accreditations.
No, The Cleaning Authority - Richmond does not offer a senior discount.
No, The Cleaning Authority - Richmond does not offer emergency services.
No, The Cleaning Authority - Richmond does not offer warranties.

Contact Information

3919 Deep Rock Road, Henrico, VA 23233

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