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The Carpentry & Painting Experts LLC
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Acoustic Ceiling Tiles - Install,
About us
The Carpentry and Painting Experts, LLC was founded in 2004. The company is 100% family owned and operated. The owners are George(father) and Alex(son)--both seasoned professionals in the home improvement industry. The business was formed to improve and meet the needs of people in the Richmond Virginia area who are looking for top-quality carpentry or painting services. At The Carpentry and Painting Experts, we take customer satisfaction seriously! We make ten promises to you: 1. We promise, to do our best to satisfy your highest expectations. 2. We promise, to always be available to answer your questions or concerns. 3. We promise, to be professional from start to finish. 4. We promise, to deliver excellent results on time. 5. We promise, to be on time, every day, throughout the project. 6. We promise, to keep your yard clean and safe throughout the project. 7. We promise that our employees will treat you and your family with respect. 8. We promise, to keep you informed of the progress of the work. 9. We promise, to do our best to ensure your project goes smoothly. 10. We promise, to work on your home as it were our own. Please see below for additional information regarding the owners. Owner: Aleksandar Aleksandrov (Alex) • Origin: Bulgarian • Education: B.S. Management- Virginia Tech & B.S. Marketing • Virginia Tech Licenses: VA Realtor, VA Class "A" Contractor • Languages: English, Russian, Bulgarian • Hobbies: Travel, home improvements, real estate investments, listening to music, and spending time with his favorite people. Owner: Georgi Georgiev (George) • Origin: Bulgarian • Education: M.S. Philosophy- Sofia University Bulgaria • Languages: English, Russian, Bulgarian • Hobbies: Reading, politics, geography, travel, and spending time with friends.
Business highlights
Emergency services offered
21 years of experience
Services we offer
Carpentry, Clipso Ceiling Installation, Commercial Painting, Drywall, Exterior/Interior Painting, Hardiplank Siding, Home Remodeling & Repair, PVC Trim, Power Washing, Siding Repair, Trim Repair & Installation, Window Repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.680 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 18% | ||
| 6% | ||
| 1% | ||
| 3% |
Showing 1-25 of 80 reviews
Chris P.
Sep 2023
The job went well from the time I received my quote till the job was finished. We were pleased with both projects to our house.
Chris P.
Sep 2023
The team came out from start to finished and did a great job repairing our front porch railings and columns. Very friendly, good work, good pricing.
John C.
Mar 2021
Rebuild Basement Staircase
Diana S.
Nov 2020
Left message? he returned the call ?asked for pictures?. Price quoted, arrived on time? ready to work. After seeing the job price did increase some ? not too much. Not a big job? but he worked with our budget?. He and his worker were so nice ?and clean??.
James F.
Jan 2019
Great work
Response from The Carpentry & Painting Experts LLC
"Mr. [Member Name Removed], thank you for the review. We look forward to serving you again in the near future! Sincerely, Zara The Carpentry and Painting Experts, LLC"
Lelia T.
Sep 2018
Wonderful company! There was a slight misunderstanding with the crew about color selections and also a little difficulty understanding accents but, otherwise, the crew did a great job, showed up on time and put in full days' work. The project manager stopped by to make sure things were going well and then again after completion to check it out. Rain caused a delay in starting but they can't help that! Pricing was right in the middle of 5 quotes.
Deborah M.
Jul 2018
This is a follow up to a previous review. I rank customer service an A. I received a call from the manager and I was reimbursed some money... I appreciated the follow up and professionalism shown in making it a fair price. The job was well done and again they put the customer first...Well Done!
Deborah M.
Jul 2018
The workers had to come back a second time because they did not use screws but nails. I was told it would take 6 hours to replace the boards it took an hour. When I questioned the charge I was told they have a $400.00 minimum, which was not told to me up front. They left nails all over my walkway, so they did not clean up after themselves. This lack of attention to detail and charging top dollar would be a concern for future work. The workers did return the next day and did a good job and reinforced the steps but they need to do it right the first time.
Ralph N.
Jul 2017
They did the work and I paid them. They were professional. They did the job. They did it well. They were timely.
Daniel M.
Jul 2017
Very well, very quickly.
Response from The Carpentry & Painting Experts LLC
"Thank you for your feedback! We appreciate your business and we are looking forward to servicing your carpentry and painting needs in the near future! The Carpentry and Painting Experts, LLC"
William D.
Jul 2017
Very professional - work completed w/in estimated timeframe - Quality of the work was very good and they kept the house clean during the process -
Response from The Carpentry & Painting Experts LLC
"Thank you for taking the time to provide feedback--we appreciate it! Sincerely, The Carpentry & Painting Experts"
Aida S.
Jul 2017
Excellent service
Response from The Carpentry & Painting Experts LLC
"Thank you for the kind review! Sincerely, The Carpentry & Painting Experts"
Terry M.
Jun 2017
we had to hire another painter to finish the work.
Response from The Carpentry & Painting Experts LLC
"Mr. and Mrs. [Member Name Removed], I was very surprised to read your review. Our company finished all contracts we were hired to do at your home. We managed to finish all work in the short time-frame you requested. For the trim painting contract we explained to you and to your husband, that a second coat of paint will be needed. Against our recommendation you decided to proceed with a single coat of paint. We performed a final walk-through with you and you were completely satisfied with the work performed. Our project manager went way far out of his way trying to help you, and he is very upset from the review we got. From the one sentence review written on Angie's List, people may think we abandoned the project, which definitely was not the case. You can see from our reviews that we take pride of the work we do and our customers are very satisfied with the results when they follow our recommendations. Please revise your review to reflect the actual situation. We would appreciate it very much. Sincerely, The Carpentry and Painting Experts, LLC"
Aaron D.
Apr 2017
As expected
Response from The Carpentry & Painting Experts LLC
"We appreciate your business! We are happy when our customers are happy! Thank you! The Carpentry and Painting Experts"
Jane H.
Apr 2017
On time, very professional and cautious about work performance and surroundings. Helped to put furniture back in place, repaired nail holes and corner taping problem. 2 coats of paint.
Response from The Carpentry & Painting Experts LLC
"Dear Customer, We appreciate your review. Thank you for taking the time to share your experience with our company. Looking forward to doing business with you! Sincerely, The Carpentry & Painting Experts, LLC"
Heather S.
Mar 2017
They arrived as expected and were very professional. The painting and repairs look very good. They matched the colors (where the paint was only repaired/touched-up) very well. They forgot to replace the screw that held up a light in the half-bathroom, but they came by the next day to replace it (it had been inadvertently taken). This is the second time we've used the Carpentry & Painting Experts. We would recommend them and use them again.
Response from The Carpentry & Painting Experts LLC
"Thank you for your feedback! We appreciate your business and we are looking forward to servicing you in the future! Sincerely, The Carpentry & Painting Experts"
La J.
Mar 2017
The project manager and team were both very professional, polite, punctual and demonstrated the necessary skill sets /knowledge to perform their work in a very satisfactory manner. Most importantly, the team met my project needs without issue and were very respectful of my house both inside and outside. I would definitely hire The Carpentry & Painting Experts again!
Response from The Carpentry & Painting Experts LLC
"Dear Customer, We, at The Carpentry & Painting Experts, appreciate your feedback! Our team always strives for customer satisfaction and we are happy when our customers are happy! Looking forward to servicing your needs in the future! Sincerely, Zara The Carpentry and Painting Experts, LLC"
John M.
Jan 2017
They were excellent communicators, very responsive, very punctual, and did excellent work. Everything you want in a contractor!
Response from The Carpentry & Painting Experts LLC
"Dear Customer, we appreciate your business and the time you took to write us a review! Your feedback is the greatest compliment you can give us. We look forward to working with you again! Sincerely, The Carpentry and Painting Experts, LLC"
Ema J.
Jan 2017
From start to finish this company was very professional. Keeping me updated on work schedule; great customer service!
Response from The Carpentry & Painting Experts LLC
"Thank you for your review! We appreciate your business and are looking forward to serve you in the future! The Carpentry & painting Experts, LLC"
Samuel C.
Nov 2016
They were punctual, efficient, and apparently competent, but preparation of surfaces for painting, especially window trim, was not as thorough and careful as I would have expected. This probably accounts in part for the low price.
Response from The Carpentry & Painting Experts LLC
"Mr. [Member Name Removed], Thank you for giving us the opportunity to service you! In the future, please make sure to inform our project manager with any concerns. We strive for customer satisfaction. Sincerely, Zara The Carpentry and Painting Experts, LLC"
Joshua C.
Sep 2016
The crew was punctual and very professional. No complaints and would definitely use them again.
Response from The Carpentry & Painting Experts LLC
"Mr. [Member Name Removed], Thank you for taking the time to write a review! We value your business and always strive for improvement. You gave us a Grade B. Could you please suggest what we can do better? Sincerely, Zara The Carpentry and Painting Experts, LLC"
Molly R.
Sep 2016
unknown
Bryan H.
Jul 2016
Communication was excellent, price was completely reasonable, workmanship was top-notch, both in quality and speed.
Response from The Carpentry & Painting Experts LLC
"Dear Customer, Thank you for sharing your experience. We look forward to servicing you in the future! Zara The Carpentry & Painting Experts, LLC"
Wendell G.
May 2016
unknown
Response from The Carpentry & Painting Experts LLC
"Mr. [Member Name Removed], You were one of the customers that used THE BIG DEAL offer. The offer text explained that customer needs to have all materials ready. We were only providing the work. I am sorry if the offer text was not written well enough. I will make sure that in the future I check with Angie's list team that the offers are written better to avoid any future miscommunication. Sincerely, Zara The Carpentry and Painting Experts, LLC"
Thomas K.
Apr 2016
Their estimate was the lowest by far. The next higher was 2.5 times as much. The quality of the work seemed good, although I was a little miffed that I paid $1000 for 4 hours of work from 2 men, with minimal materials. I thought this would have been a bigger project, which leads me to wonder just how well they did the job. There were issues with getting the estimate correct and overall communication problems. Generally speaking, though, I was satisfied, and thought I had found my "go to" contractor.
A few months later, I have another job for them. Now I cannot get them to give me a reasonable estimate. This one is 4 times what the job would seem to justify. And the estimate is wrong and does not reflect what I asked them to do. (example: they quote 90 pieces of siding without specifying what they mean by pieces (no lengths, no specification of type or material) and this is just for one end of a small house.) So, I asked them to explain, and the only response was "that is my quote." This is totally unacceptable. So, in good faith I asked the office to help me, thinking that maybe language issues were involved. They have a lot of foreign workers from Eastern European countries, and although very nice people, their English is not always perfect.
A few days later, the "supervisor" came to my home, and I gave him the same information I gave the first estimator. Days later, and I have still not heard anything back from them. I think this is very rude and unprofessional. I am trusting these people with my home. The least they can do is be polite.
I think the first job was a "seed" job to get a new client on the hook. Now they think my new job is not something they want to do, so they just walk off and leave me hanging. I would rather to the work myself than have to deal with these problems.
A few months later, I have another job for them. Now I cannot get them to give me a reasonable estimate. This one is 4 times what the job would seem to justify. And the estimate is wrong and does not reflect what I asked them to do. (example: they quote 90 pieces of siding without specifying what they mean by pieces (no lengths, no specification of type or material) and this is just for one end of a small house.) So, I asked them to explain, and the only response was "that is my quote." This is totally unacceptable. So, in good faith I asked the office to help me, thinking that maybe language issues were involved. They have a lot of foreign workers from Eastern European countries, and although very nice people, their English is not always perfect.
A few days later, the "supervisor" came to my home, and I gave him the same information I gave the first estimator. Days later, and I have still not heard anything back from them. I think this is very rude and unprofessional. I am trusting these people with my home. The least they can do is be polite.
I think the first job was a "seed" job to get a new client on the hook. Now they think my new job is not something they want to do, so they just walk off and leave me hanging. I would rather to the work myself than have to deal with these problems.
Response from The Carpentry & Painting Experts LLC
"Dear Customer, Thank you for your review. We value your opinion and we are sorry that we could not answer all your questions as expected. Our estimates are created by our estimating program and sometimes we cannot give you a separate price for each single item, without creating a new estimate for that specific item. Our main goal is to have happy customers and to provide great service at a reasonable price. Thank you, Zara The Carpentry and Painting Experts, LLC"
Licensing
State Contractor License Requirements
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FAQ
The Carpentry & Painting Experts LLC is currently rated 4.6 overall out of 5.
The Carpentry & Painting Experts LLC accepts the following forms of payment: CreditCard
Yes, The Carpentry & Painting Experts LLC offers free project estimates.
No, The Carpentry & Painting Experts LLC does not offer eco-friendly accreditations.
No, The Carpentry & Painting Experts LLC does not offer a senior discount.
Yes, The Carpentry & Painting Experts LLC offers emergency services.
No, The Carpentry & Painting Experts LLC does not offer warranties.