Founded 2004 • With Angi since November 2009
Angi Certified
Service Provider Response
Hello Mrs. [Member Name Removed], thank you for sharing your experience with our company. We value our customers and take any negative feedback very seriously. We apologize for the interaction you had with us. Even though we do have a minimum charge for work orders, being rude is totally unacceptable and I hope you forgive us. We are a 100% family owned business here in Richmond and strive to impress every customer with our quality work at a fair price. Again, thank you for sharing your experience. - Alex Aleksandrov Owner, Carpentry and Painting ExpertsService Provider Response
Dear Customer, Our company provides carpentry and painting services. Unfortunately, we do not install carpets. I am sorry we could not help you with your carpet installation. Our services are clearly described and carpet installation is not one of them. In regards to windows repairs - we do repair wood windows and we provided you with a quote to repair your window. Vinyl windows are not something we can repair. The Carpentry and Painting Experts, LLCService Provider Response
Thank you for taking the time to provide feedback--we appreciate it! Sincerely, The Carpentry & Painting ExpertsService Provider Response
Mr. and Mrs. [Member Name Removed], I was very surprised to read your review. Our company finished all contracts we were hired to do at your home. We managed to finish all work in the short time-frame you requested. For the trim painting contract we explained to you and to your husband, that a second coat of paint will be needed. Against our recommendation you decided to proceed with a single coat of paint. We performed a final walk-through with you and you were completely satisfied with the work performed. Our project manager went way far out of his way trying to help you, and he is very upset from the review we got. From the one sentence review written on Angie's List, people may think we abandoned the project, which definitely was not the case. You can see from our reviews that we take pride of the work we do and our customers are very satisfied with the results when they follow our recommendations. Please revise your review to reflect the actual situation. We would appreciate it very much. Sincerely, The Carpentry and Painting Experts, LLCService Provider Response
Dear Customer, We appreciate your review. Thank you for taking the time to share your experience with our company. Looking forward to doing business with you! Sincerely, The Carpentry & Painting Experts, LLCService Provider Response
Thank you for your feedback! We appreciate your business and we are looking forward to servicing you in the future! Sincerely, The Carpentry & Painting ExpertsService Provider Response
Dear Customer, We, at The Carpentry & Painting Experts, appreciate your feedback! Our team always strives for customer satisfaction and we are happy when our customers are happy! Looking forward to servicing your needs in the future! Sincerely, Zara The Carpentry and Painting Experts, LLCService Provider Response
Dear Customer, we appreciate your business and the time you took to write us a review! Your feedback is the greatest compliment you can give us. We look forward to working with you again! Sincerely, The Carpentry and Painting Experts, LLCService Provider Response
Thank you for your review! We appreciate your business and are looking forward to serve you in the future! The Carpentry & painting Experts, LLCService Provider Response
Mr. [Member Name Removed], Thank you for giving us the opportunity to service you! In the future, please make sure to inform our project manager with any concerns. We strive for customer satisfaction. Sincerely, Zara The Carpentry and Painting Experts, LLCService Provider Response
Mr. [Member Name Removed], Thank you for taking the time to write a review! We value your business and always strive for improvement. You gave us a Grade B. Could you please suggest what we can do better? Sincerely, Zara The Carpentry and Painting Experts, LLCService Provider Response
Hello Mr. [Member Name Removed], I am really sorry, we did not receive your calls. Our office staff is very efficient and they make sure that all calls are returned in a timely manner. If you can give me the exact date you called, it will be very helpful. I can check our system for problems reported on that day. Your review got me very concerned, we are not a company that does not follow on their calls. Thank you in advance your your assistance! Zara The Carpentry and Painting Experts, LLCService Provider Response
Dear Customer, Thank you for sharing your experience. We look forward to servicing you in the future! Zara The Carpentry & Painting Experts, LLCService Provider Response
Dear Customer, Thank you for your review. We value your opinion and we are sorry that we could not answer all your questions as expected. Our estimates are created by our estimating program and sometimes we cannot give you a separate price for each single item, without creating a new estimate for that specific item. Our main goal is to have happy customers and to provide great service at a reasonable price. Thank you, Zara The Carpentry and Painting Experts, LLCService Provider Response
Dear Mrs. [Member Name Removed], We strive to be always on time and always professional, unfortunately sometimes life brings unexpected surprises. Our estimator was scheduled for your estimate and he was on the way to your home. Our schedule could not reflect traffic conditions. The estimator was late due to unforeseen conditions and could not make it on time. Haven't we all missed an appointment at least ones, because things were out of our control? Thank you, Zara The Carpentry and Painting Experts, LLCService Provider Response
You are very important to us! Thank you for the trust you have placed in us! Please call us anytime with any questions or concerns. Your loyalty as a customer is greatly appreciated! Zara The Carpentry & Painting Experts, LLCService Provider Response
We truly appreciate your business, and we're grateful for the trust you've placed in us. Please don't hesitate to call us if ever a problem should arise. We hope to have the pleasure of doing business with you for many years to come! Zara The Carpentry & Painting Experts, LLCService Provider Response
Thank you for the thoughtful review! We enjoyed working with you to help with your home repair needs and look forward to being of assistance again in the future!Service Provider Response
We truly appreciate you and your business. We also appreciate you taking the time to write a review. All feedback is essential and helps us provide quality assurance in the future. We hope to redeem ourselves and your perception of our company if you would be willing to give us the opportunity with any future carpentry or painting work. Thank you again. Take care! CPEFurniture painting and repairs