Short Pump Heating, Air & Plumbing

Very well, Robert went the extra mile to ensure our system was okay.

Awesome technician, explained what he was checking and the associated results. Would definitely recommend Short Pump Heating and Air.

Super: on time, friendly, professional, good turnaround, answered all my questions. SP HVAC is my go to business.

It was great. System was checked out and cleaned. Technician was very nice and explained what he was going to do.

Tech was on time, friendly, and professional. It was a minor fix and was done quickly. They came within 24 hours of my call.

Excellent. My original HVAC company tried, failed, and then pretended the problem couldn't be solved. But Evan, at Short Pump Heating & Air, did solve the problem with a lot of patience, expertise, AND thorough explanations at every stage of the process. I'm so glad I switched to this company.

Evan was friendly, professional, skillful. He explained everything. Impressive.

My experience was excellent from the time I called to ask for assistance, to the time the technician showed up, to the time my issue was addressed. All very timely and professional.

They were able to send a technician the same day I called. Kyle was knowledgable, efficient and friendly. It was a great experience.

Short Pump is now my "go to" company for HVAC, plumbing and soon for some electrical work. This is due to my experiences with Chris. He is professional, respects my home and does great work. I ask for Chris for all HVAC and plumbing needs.

Kyle was very helpful, very knowledgeable, and very professional. He was thorough in his explanation and patient with our questions.

excellent serive. on time and very professional

Fast, friendly and efficient service.

Technician was extremely helpful, very professional.

Great as always Chris was professional and courteous and answered all my questions.

Daniel is knowledgeable and professional. He did an excellent job in good time.

Everything was fine, Daniel showed up on time, as usual, was pleasant, informative, and thoroughly prepared my system for the winter months. I look forward to SP HVAC coming in the spring. Price paid was for fall and spring, I prepay.

Excellent work! The tech was courteous and informative, and I learned a bit about my heating system.

Daniel is always on time and calls to let us know that he is on his way. He is efficient friendly and very professional. We have been using Short Pump Heating and Air since they installed our Carrier furnace and Daniel was part of the installation team. We couldn't ask for a better combination.

Chris was on time, professional, polite, and thorough.

As always, Short Pump Heating & Air continues to excel at customer service. The technician, Scott, showed up right on time (which is typical for SPH&A), extremely courteous (also typical), and did a timely but thorough job of the system checkup. This may be my favorite local business in the Richmond area; I feel I get a tremendous amount of value for the products and services they provide. When we needed our downstairs unit replaced two years ago, I went to great lengths to find the best possible value. During my research, I kept seeing comments about how great Short Pump Heating & Air was, and I have to say, it's all true. When they installed the downstairs unit, I was extremely impressed by the professionalism of the entire team, from the office staff to the technicians to the owner. In fact, I was so impressed that I had them replace the upstairs unit a year later, and didn't think twice about whom to call. As a homeowner, it gives me great peace of mind to have such a reliable organization as SPH&A for something as important as our heating and cooling system. This most recent service may have been a routine maintenance check, but it's great to know they still commit themselves to service excellence for their customers. A+ to Scott and the entire SPH&A team.

Very well. Technicians are very professional, kind, and very knowledgeable. Prices are very reasonable and the work is done well. I have been using SPHA for 20 plus years and have been very happy with them.

We've used them before and find them to be friendly and efficient.

Quick - professional - service ! Very pleased ....

Fantastic. The whole team was great, and James was particularly good at explaining the problem and potential solutions. Look forward to having him back for our ongoing maintenance.