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SERVPRO

2.0(
2
)

General Remodeling

Reviews

2.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
100%
1
0%
Rating CategoryRating out of 5
quality
2.5
value
2.0
professionalism
2.5
responsiveness
1.5
punctuality
3.0
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Showing 1-2 of 2 reviews
matthew H.
02/2013
2.0
remodeling
  + -1 more
They returned four times in one week to check on up the problem, because they didn't investigate thoroughly the first visit. Kept finding more affected areas each time they returned. They talked to my husband, rather than myself (a woman), even when I asked them questions directly. Unimpressed with their quality of work, and customer service.
Description of Work: Following a water leak in my kitchen, my insurance company hired Servpro to clean up the affected area. After several return visits, they had tried to dry out my soaked tile floor and cabinets.
Rating CategoryRating out of 5
quality
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$500
A C.
09/2012
2.0
remodeling
  + -1 more
They did an okay job on the walls and ceiling, but left the carpet very wet. The carpet cleaning appeared rushed and it left the carpet very wet for days. I was expecting much cleaner carpets. I cleaned the carpets with my carpet cleaner and got a lot more dirt out. A few days after the cleaning, I notice that there was still grim in areas, (I could scrap it off with my finger nail). The company was unresponsive to coming back out to finish the job.
Description of Work: Crew of two came out and scrubbed the walls and ceiling to get rid of smokesmell. They also cleaned the carpets.
Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0
$800

    Contact information

    504 WILTON RD, Henrico, VA 23238

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    General Remodeling

    FAQ

    SERVPRO is currently rated 2 overall out of 5.
    No, SERVPRO does not offer free project estimates.
    No, SERVPRO does not offer eco-friendly accreditations.
    No, SERVPRO does not offer a senior discount.
    No, SERVPRO does not offer emergency services.
    No, SERVPRO does not offer warranties.

    Contact information

    504 WILTON RD, Henrico, VA 23238