AERUS ELECTROLUX

    I was unable to close the cover completely after I changed the bag on my Electrolux vacuum, so it would not turn on.  (I bought this machine in 2006 because it is very powerful, yet very quiet.) 

    I did not want to force the cover, so I took the vac to the Aerus store, which was located near Midlothian Turnpike at that time.  I am unsure of the date, but I remember the details of the visit vividly.  I was greeted by Ray Satterwhite.  He briefly looked at the problem, loudly said the machine was, basically, a piece of junk, and that it absolutely could not be repaired because parts are no longer available for it.  He spoke at length about his many years of work experience and expertise, about the history of the Electrolux brand, and explained why my machine and others like it were junk and then he put on a high-pressure sales pitch to try sell me a vac that cost over a thousand dollars.  (If he had to, he would sell it to me on an installment plan.) 

  Afterwards, I took the machine to different store that services a variety of vacuums.  They fixed the problem within 2 minutes at no charge -- all that was wrong was that I had inserted the bag incorrectly.  They also confirmed that parts for the machine were readily available. 

See above described services performed and sale and product quality.  23235

I have always had Electrolux and so has my family. I have only had 2 vacuums since I married almost 35 years ago. My vacuum just quit sucking things up so I went to the internet and found this service center. They were prompt and had lots of options open for me to do. I felt that at this time I just wanted to get my older machine working. We had a snow storm so it took an extra day to get the estimate but it came in at a fair price. I told them to go a head and fix it. They found a couple more things that needed fixing and they did it without charging me. They finished in a day so that I was able to pick it up immediately. They would have come to my home if I had wanted that or needed it to be done. I felt the service was excellent and boy does my machine work well. I had no idea how it was failing till now. If you need a new vacuum, Electrolux now by the name Aerus is the way to go. They always can fix a machine and keep it running for years! I hope that if you need work done you will give these fellows your work. They are the best! Thank you for such a good job!