OLD DOMINION APPLIANCE REPAIR

Alan was great!

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Excellent all around

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One of the best experiences with a repair service! Based on my description of the problem Allen arrived with parts in hand. Amazing! When I called to schedule an appointment, I was able to get one the next day. He arrived on time, was professional, took great care in the job he was doing and cleaned up his work area. I was so impressed with the entire experience. I would recommend Allen to anyone who needs appliance repairs. Allen's the best!!!

Allen is always professional, and honest.I would highly recommend Old Dominion Appliance Repair

My overall experience was wonderful! I would definitely call Old Dominion again for appliance repair!

My initial phone call was returned fairly quickly, and a technician was scheduled to come out the next day. The technician, Sam, arrived promptly. It took him all of about 15 minutes to install the new garbage disposal, and he instructed us on using the crank if it gets jammed. he diagnosed our refrigerator's problem within literally about 15 seconds. Unfortunately, the problem required a part to be ordered. The timeframe for receiving the part was as advertised, and we were called promptly when the part came in to schedule the follow-up visit. Again, the technician made the repairs quickly, and also consulted with us on an oven door - not something we had indicated we would need. Everything is now working just fine. The technician was clearly knowledgeable and worked quickly, which I obviously appreciated since these things are billed by the hour. The company overall was very responsive and gave us correct information about timeframes. Both times the time window given was 4-7 PM - nice to know they work such relatively late hours, particularly handy for working people. We were very happy with our experience on this job and would definitely use Old Dominion again.

Called Tue and Wed Allen came out and diagnosed that the control knob timer was broken. Called his distributor, found out they had the part, went by and got it and that evening came back and installed the new timer - and fixed my wonderful machine! Very, honest and knowledgeable. Fast and friendly service too! THANKS, ALLEN!

After several attempts at trying to dislodge the dispenser, I decided I might break my washing machine in the process. Looked on Angie's list for a suitable appliance repairman. The office was very responsive to my schedule of being home only in the afternoon and scheduled my appointment for 2 days later. Allan arrived promptly within the 2-hr. window. He tipped the machine over, exposing the bottom of the machine where the bottom cover slid off and the dispenser slipped out. He showed me how to do this in case it happens again. Since he had to charge me for a service call, he gave my washing machine a good check and also looked at my refrigerator where I had a few questions about it not seeming to run right. He said both appliances were in good working order.

Alan was very responsive, returning my call requesting service very quickly. Unfortunately, because of the nature of the problem and concerns that he did not have ready access to the parts from GE that were required to fix this older (10 years) oven, Alan could not agree to do the work. He did, however, discuss the likely causes of the problem with me, what the likely fix was going to entail, and recommended another service that would able to take on the work. Alan's concern with my customer satisfaction over his taking on work that he could not perform as efficiently or inexpensively as another service company was greatly appreciated. While I hope to not need appliance repair in the future, I will certainly call Old Dominion again if I do based on my positive experience with Alan.

It did not take him long to diagnose the problem. He advised that because of the cost to repair it, it would be better to buy a new one. He does not sell appliances, but offered recommendations for dependable machines. I found him to be friendly and honest and the price for his service was fair - about half of what I was quoted from another repair company. I will call him again when necessary and hand out his business cards to my neighbors.

Could not have been better. Our A/C died one night, we called Old Dominion early the next morning and made an appointment. The well-groomed, highly professional repairman arrived on time and made the repair in under an hour. He fully explained the problem in terms we could understrand. It was a very hot day and I'm sure he was under time pressure, but his service could not have been better on any score. I will never use any other company for my heating and airconditioning work.

Alan was prompt, professional, and very personable. He showed up on time and offered great communications throughout the process. He was honest and made recommendations that benefited us instead of himself. He's really great.

Mr. Gaitley returned my phone call right away and scheduled an appointment with me promptly. He arrived on time and spent quite some time taking care of the problem with my dishwasher. He cleaned out a clogged screen, reset a flexible pipe, reset the dishwasher, and made recommendations regarding future maintenance. He was pleasant and kind. I would absolutely call him again if I need help with my large appliances.

He was very professional and it did not take long to fix the door so just charged for the trip. I would definitely use his services again and plan to tell my neighbors.

He is very honest. He is a very nice guy. He is in business with himself so sometimes you have to wait, but he is very good at letting you know that. Once he couldn't fix something and he didn't charge me for it even though he spent a lot of time on it.