Blue Ridge Chimney Services
About us
We are the number one full service chimney company, serving the entire Shenandoah Valley. We are family owned and operated yet certified nationally! Call us today and mention this ad for 10% off any cleaning!
Business highlights
Services we offer
Brick, Chimney Cleaning, Chimney brick repair, Chimney liners, Fire places, Masonry, chimney sweeping
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 0% | ||
| 2% | ||
| 0% | ||
| 4% |
"Dear [Member Name Removed] I am so sorry that you did not get a call back. We have four secretaries in the office and usually respond to calls right away. We have Comcast Business phones for our phone lines. If our lines are busy or if we have power outages all phone calls are supposed to go to Voice Mail. Last Monday when we opened the office we had no phone service and throughout the whole week we kept loosing phone service. When we checked our Voice Mail most of the time there were no messages. I contacted Comcast Business Phones today to ask what happened to our Voice Mail because we did not have a record of you calling. Jenny of Technical Support for Business Comcast said there was a massive interuption that included Comcast, Verizon, Frontier and other phone companies that all had to work together to remedy the situation. During that time you must have called. For some reason or other you could leave a message but we couldn't pick up any messages. Jenny said you can call her at 800-391-3000 at Comcast Technical Support for Busnesses to verify this information. I am so sorry this has happened. It was completely out of our control so I hope you will forgive us for not calling you back and call the office at 540-867-0660 so we can schedule your job right away. I have never had this happen before and hopefully it will never happen again. Thank you for calling Blue Ridge Chimney, we appreciate your business and once again please accept my apology for this problem. High Regards, Elizabeth, Office Manager, Blue Ridge Chimney Services"
power tool in order to meet the insurance requirements of having a full inch of insulation around the new pipe, because the existing clay liner allowed only 7/8ths of an inch in places. This process was done by an employee who had never done it before. We ended up with cracks on the outside of our chimney, holes in our metal carport roof where sharp chunks of old liner fell on it, and gutters full of rubble.
That winter, we had constant problems with smoke from our wood stove which we had not had before. Finally, we found an approximately one square inch gap at the top of the pipe (very hard to see) connecting the stove to the thimble in the chimney,
which Blue Ridge had also replaced. This hole was adversely affecting the draw of the flue and we believe was a fire
hazard. We repaired it with stove masonry and the smoking stopped.
When we called Chris Guy to describe the smoke from the stove, he told us that when he came to clean the chimney (as required to maintain warranty) he would look at it and discuss solutions. At that time ? early spring 2014 -- we asked to be put on his schedule for cleaning before the next heating season. We have never heard from Blue Ridge Chimney Service since.
"(member name removed), We apologize for any inconvenience this may have caused you. You are out of our regular service area. I apologize if this information was not properly conveyed to you. Front royal is one hour and thirteen minutes from our office in Harrisonburg. We are happy to schedule you, but please know, we do charge a trip fee for any location over an hour from our office. What the secretary was attempting to explain to you was, if we have other scheduled appointments in your area, then we waive the trip fee. We sincerely apologize for any miscommunication. Is there anything we can do to make this right for you? Feel free to contact the office (540)867-0660. Kind regards, Blue Ridge Chimney Services"
Without any reservations, my wife and I were extremely impressed with both Chris and Anthony. They exceeded any norms for quality service and were not only professional in every aspect, but were warm, personable and engaging. Chris even showed us an efficient method to start a fire in a cold stove!
We highly recommend them. And Thank You!
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Contact Information
172 South Ave, Harrisonburg, VA 22801
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