Founded 2006 • With Angi since April 2011
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensing
Licensed
Insured
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Verified Reviews
Showing 1-25 of 56 reviews
Edward S.
10/14/2018
Susan M.
09/10/2018
Honest evaluation of state of chimney and flu. Repairman determined that Cleaning flu was unnecessary, however Chimney repairs were Recommended and repairman was able to complete the job right away.
Description of Work
Chimney inspection
Category
chimney sweep, chimney repair, fireplaces
Service Provider Response
Hi [Member Name Removed], Thank you so much for your review. We really appreciate you and your opinion. I am so glad that we could be of service to you. We look forward to serving you again in the future. Sincerely, Elizabeth Blue Ridge Chimney ServicesMary Beth W.
02/20/2018
The rep showed up on time. Inspected the chimney with a flexible probe fed from the inside up into the chimney as well as getting up on the roof and visually inspecting the chimney from the roof. He was very honest and said there was no build up and a cleaning was not needed. I was appreciative of not charging me for unneeded services. Consequently, the fee was less than quoted. Well worth the peace of mind.
Description of Work
Inspection and cleaning of a chimney for a woodstove
Category
chimney sweep
Julia M.
01/09/2018
We hired Blue Ridge Chimney Services to inspect and clean our older chimney and were very pleased with their services. Steve Slabaugh, our tech, arrived promptly and was very careful with the cleaning, inspection and our surroundings. I loved the new digital technology so we you can actually SEE the issues you have along with suggestions of how to fix the issues. Chimney cleaning has come a long way and this group does a fantastic job. Everything was neat and clean upon their departure and we felt we had enough information to make a decision on moving forward. They did a great job.
Description of Work
Chimney Cleaning and inspection
Category
chimney sweep, chimney repair, fireplaces
WILLIAM M.
12/27/2017
Fred E.
10/23/2017
These people were on-time..and called to let me know they were in route. they inspected the chimney top to bottom, pulled the damper out and fixed the issue and replaced it and made sure it was working. After they cleaned up the firebox area and made sure the gas logs were working. I was very very pleased with the service and almost no mess inside. the cost for the service was more than reasonable I thought.
Description of Work
Could not get my damper closed which made the gas logs somewhat useless !
Category
chimney sweep, chimney repair
Michael S.
05/01/2017
Denis K.
03/29/2017
Well. Good customer service, and trustworthy people
Description of Work
Initial inspection led to chimney sweep, repairs to fire box and reselling chimney cap and brickwork. The need for all the work was shown by camera, so I was satisfied that the work was really needed
Category
chimney sweep, fireplaces
Shannon C.
03/07/2017
Thomas H.
01/23/2017
Turns out I didn't need the chimney swept, so they didn't do that, however, it's a large stone chimney and the tech noticed that the top cap was cracking and suggested a sealant, which we did. Very professional, arrived as scheduled with an advance phone call and cleaned up too. This was all done at the end of the year, when it fit our schedule. Very happy and will use again. I give them a very positive review.
Description of Work
Chimney Sweep
Category
chimney sweep, chimney caps, chimney repair, fireplaces
John M.
11/22/2016
Even though I told them in advance that I had a wood since stove insert, the person who came out two weeks after my call, said they would not even look at my chimney unless I had them put in by a liner... Basically a bait and switch... I had my chimney then swept by another very professional firm and they said after pulling out my wood stove and looking at the very clean condition if everything, that for now I did not need one. So I would never use Blue Ridge Chimney Sweeps.. They seem to be like a car dealership, always trying to get the most money from their customers, by trying to give them a hard sell for repairs they may not need.
Description of Work
Chimney sweep
Category
chimney sweep
Service Provider Response
October and November are our busiest times of the year and difficult to fit everyone in quickly. We showed up the day we were scheduled, called ahead to let you know we were coming, and showed up on time. I'm glad my office obtained the correct information about your wood stove insert. What most customers don't know about their inserts is the difference between a proper and improper installation. NFPA 211 (National Fire Protection Association) 2013 edition states the proper way to connect a solid fuel burning appliance to a masonry fireplace. The code states in section 13.4.5.1 "A natural draft solid fuel-burning appliance such as a stove or insert shall be permitted to use a masonry fireplace flue where the following conditions are met:" "(1) There is a connector that extends from the appliance to the flue liner." et. al. When I inspected your installation I was able to determine that your insert was not installed to code. No connector was attached to the stove that extended from the appliance to the flue liner. At this point I explained to you that as a company policy we don't knowingly sweep a chimney if we are able to determine that it is unsafe to use, and that the best solution to the problem was to have a chimney liner installed to ensure your safety. A UL listed liner properly installed would ensure that in the event of a chimney fire the system we installed to manufacturer's installation instructions would be able to contain the fire in the chimney without leading to a structure fire. Sweeping your chimney may make us liable for the subsequent damages because we knowingly swept the chimney where the installation was not to code. I did not explain all of this to you and just walked away from the potential liability your installation presented. Based on current code standards your installation did not meet the required conditions and thus should have a liner. I do not have the authority to tell you what to do but whoever told you it did not need one does not know the code, just wanted to take your money, or were afraid to tell you the truth. After waiting two weeks for a sweep and then being told you need a chimney liner would have said "bait and switch" all over it to me too. Especially since you don't know me from Adam. I apologize for the misunderstanding. I meant no harm and am telling you the truth. The company that told you your installation is ok are putting you and your family at risk. Please seek a third party validation on this from a reputable CSIA certified (Chimney Safety Institute of America) company. I wish you and your wife well.Karen P.
11/21/2016
Kathy M.
08/15/2016
As I was describing the problem, the man who answered interrupted me and said, "wrong number, ma'am" and hung up! I checked the number I dialed, and it was correct from their web site. They claim to do chimney repairs and chimney inspections.
Description of Work
Called asking to have someone look at a home with leaking issues around chimney and moisture problems.
Category
chimney repair
Service Provider Response
Dear [Member Name Removed], What a shock! We do not [Member Information Removed] any men answer our phones. We [Member Information Removed] 3 female secretaries. I am really not sure what happened or who you were speaking to but I am so sorry that you had an experience like that. We moved our office in late June and we [Member Information Removed] had so many problems with our phones. I am not sure if that was part of the problem or not. Please feel free to call us at any time 540-867-0660 because we [Member Information Removed] all of our phone problems taken care of. Please forgive us because we [Member Information Removed] no idea who you were speaking to or how this could [Member Information Removed] happened. Sincerely, Elizabeth Office ManagerC S.
07/01/2016
I can't say enough good things about the experience I had with Chris and Steve. They were prompt, courteous, friendly, professional and knowledgeable. They took the time to explain everything they were doing and made sure I understood. They were very careful to protect the carpet and surrounding area during the inspection. I would highly recommend them.
Description of Work
They inspected two fireplaces and flues.
Category
chimney sweep
Lauren O.
06/10/2016
Our first contact with Blue Ridge was in the fall of 2015, when Chris (owner) came to inspect our chimney and provide an estimate for the needed work. He was very professional and personable, and we were impressed with the company following our interaction with him. As we were told the work could wait until the spring (slow) season, we waited to schedule the service until May. On the day work was done, the technicians did not provide us with a copy of the contract with Blue Ridge. We chose to make our own copy to keep for our records, as we were asked to sign the contract at that time. While we were satisfied with the progression of work overall, during the chimney repair work, the technicians broke large pieces of old mortar from the chimney and then let them fall from the roof into our yard and deck, which could have potentially damaged our decking (not to mention our dog, who was outside at the time). The technicians did not provide a walkthrough of the finished work at the end of the day, and later in the day we discovered a number of items were left unresolved, including a large hole in our basement chimney stack where an exhaust line was rerouted, a noticeable crack in the exterior mortar, and the broken mortar pieces, which were left scattered throughout the backyard. We called to ask about these items, and one of the technicians returned the next day to take care of the hole and cleanup, stating that he forgot to do it. When we pointed out the mortar crack, we were told that it shouldn't be an issue, but to call in the future if we are concerned about it. More concerning were the issues we ran into with price and billing. We were asked to pay 50% up front (which we did) using the estimated price provided by Chris the previous fall. When the technicians arrived, they provided us with an itemized statement of the estimated cost prior to the work. Upon completion of the work, though, they gave us a second figure ($300 less) that showed a lower material cost (with fewer feet of liner used) as well as differences in the other work completed. They asked for payment upon completion of the work, prior to giving us the second statement with the lower price. When we called the business office to ask about this discrepancy, the individual we spoke with was dismissive of the concern, stating that, actually, the technicians used even more materials than listed on either statement (implying that it should have cost even more than we were charged). As we had already paid in full, we had no further recourse.
Description of Work
Installed chimney liner, repaired chimney and mortar, replaced chimney cap, rerouted lines feeding into chimney
Category
chimney caps, chimney repair
Service Provider Response
Dear [Member Name Removed], Thank you for giving us an opportunity to address this issue. When we first heard there was a problem with the job we had the technician return the next day. From what you said the technician did fill a hole he forgot to near the base of the chimney and clean up broken mortar pieces in the yard. I'm not sure I've ever done a walk through, but understand that is what you'd like us to have done. The mortar crack you pointed out should have been addressed. We get asked to make repairs for customers sometimes but they are not part of the estimate. You were more concerned with the new price and bill, and you should be. The technician decided not to relay the loose brick and just lower the chimney. He was suppose to check with you, and if you agreed perform the work as you agreed. As I understand he did discount the estimate to reflect the change, but he did not check with you before performing the work. When you called to register your concerns someone you spoke to did not hear what you were trying to say. I apologize for the less than acceptable experience you have had with our company. Thank you for letting us know what we did and didn't do right.Pam S.
02/04/2016
From my initial call to their office to the job performed, I was treated with great customer service and professionalism. They were punctual, very friendly, knowledgeable and left everything very clean!
Description of Work
They performed a Level 1 inspection. It turned out to be clean, so no cleaning was needed.
Category
chimney sweep, chimney repair
Jan W.
09/29/2015
Chimney 1 - Stone was chiseled out of 200 year old chimney without discussion or permission from us. Damper block off plate was not installed (as is required in wood stove owners manual). Chimney leaking as I write. Flue collar improperly installed on stove. Chimney 2 - Structural issues- chimney was rebuilt with brick using too wide mortar joints, roof flashing asymmetric and sloppy, fill in roof vent with large amount silicone caulking. Damper block off plate also not installed. The chimney leaked the day after installation - they did come back out and recaulk. Cosmetic issues - Sloppy cut out opening into fireplace (previously had been bricked over), corrugated portion of liner was installed so that it is visible from room, metal cap installed when mortar was requested, liner cap was installed markedly off center on top of chimney. We expressed our dissatisfaction to the owner Chris Guy. He came out in June, and said he would make all of the corrections at no charge as he wanted us to be satisfied. The following week he returned to say we needed to renegotiate the price if we wanted him to do more work. When we reminded him of our previous conversation, he stormed off and repaired nothing. We then called out a brick mason to inspect the chimney and he gave us the following report: "The top course of brick was separating from chimney; The mortar joints throughout the chimney structure were cracking and beginning to crumble; The brick used was too small and the wrong style causing the mortar joints to be significantly larger than they should be which weakens the chimney structure; The flashing was not done correctly; Debris was left lodged in chimney which could fall and cause potential injury or damage to the wood stove. It appears that the chimney was constructed when the temperatures were consistently below freezing with out using additives to prevent freezing before the mortar sets up. The mortar appears to have frozen based on the consistency of the mortar and the rapid deterioration." We also discovered that a building permit should have been, but had not been pulled with the county. The county was informed, they fined Blue Ridge Chimney and made them file for a permit. When the inspector came out he reiterated what the mason had said regarding the brickwork and flashing. He also stated that a structural engineer should have been consulted before removing any stone from the 200 yr chimney. The owner talks a good game, but he and his "certified technicians" are obviously not knowledgeable in their trade.
Description of Work
Installed flue liners in two existing chimneys and installed wood stoves, rebuilt one chimney 2' above roof line, reflashed chimney. Work performed Feb and March 2015.
Category
chimney repair, fireplaces
Larry A.
04/16/2015
Service was provided by the owner, this is a family business. He arrived as scheduled, performed the work in a professional manner, taking care to contain the cleaning debris at all times. He was pleasant and courteous at all times.
Description of Work
Cleaned woodstove flue inside brick chimney (approx 20 ft), including removal and cleaning of piping from stove to flue and reassembly.
Category
chimney sweep
Chris B.
03/28/2015
We contracted with Blue Ridge Chimney Service in Sept. 2013 to install a 6-inch ?316 Ti-alloy stainless steel chimney reliner? in our existing wood stove chimney, which had a vitreous clay liner inside cinder blocks. This action was urged by our home insurance company, which offered a rebate. Chris Guy informed us that he would have to beat out the entire clay liner with a power tool in order to meet the insurance requirements of having a full inch of insulation around the new pipe, because the existing clay liner allowed only 7/8ths of an inch in places. This process was done by an employee who had never done it before. We ended up with cracks on the outside of our chimney, holes in our metal carport roof where sharp chunks of old liner fell on it, and gutters full of rubble. That winter, we had constant problems with smoke from our wood stove which we had not had before. Finally, we found an approximately one square inch gap at the top of the pipe (very hard to see) connecting the stove to the thimble in the chimney, which Blue Ridge had also replaced. This hole was adversely affecting the draw of the flue and we believe was a fire hazard. We repaired it with stove masonry and the smoking stopped. When we called Chris Guy to describe the smoke from the stove, he told us that when he came to clean the chimney (as required to maintain warranty) he would look at it and discuss solutions. At that time ? early spring 2014 -- we asked to be put on his schedule for cleaning before the next heating season. We have never heard from Blue Ridge Chimney Service since.
Description of Work
Replaced vitreous clay liner in chimney with stainless steel alloy liner.
Category
chimney sweep, chimney repair, fireplaces
CORA M.
01/26/2015
Diane B.
11/29/2014
Blue Ridge agreed to clean our chimneys on a holiday weekend since we were going to be home all day, which we really appreciated. Chris came and did an efficient job of cleaning all three of our fireplaces within a couple of hours. He was very polite and professional, and left his work areas spotless. We had been quoted a price in advance of scheduling the work, and we were billed accordingly. We were very pleased with the service and will definitely use this company again.
Description of Work
Cleaned and inspected three chimneys.
Category
chimney sweep, chimney repair, fireplaces
Fran T.
11/24/2014
The provider did a good job and seemed very thorough and knowledgeable. the only issue I had was that he really pushed his view on faith to a degree I felt uncomfortable with.
Description of Work
Cleaned out one chimney; installed bird netting on chimney caps.
Category
chimney sweep, chimney caps, chimney repair
Richard D.
04/26/2014
This company is great.! Very seldom am I impressed by the professionalism, honesty and friendliness of a contractor. Chris, the owner, and Justin were extremely professional and committed to doing a quality job. I highly recommend this company!
Description of Work
Replaced mortar cap and installed stainless steel flue cap.
Category
chimney sweep, chimney caps, chimney repair
Lee D.
01/26/2014
First, we are professionals and previous service business owners and understand what customer service entails. We called Blue Ridge in the early afternoon and were told that they were "in the area" (20 miles away), could probably come over that very day and would all when in transit. They did and arrived on time at 4:50 p.m.. It was cold and blustery (ear aching blustery!) but Chris and his son Anthony were efficient, professional, polite and well-equipped. In 45 minutes they inspected and cleaned a very dirty flue (we took possession of this house that very day) and installed a spark arrestor on a second flue (masonry chimney). Without any reservations, my wife and I were extremely impressed with both Chris and Anthony. They exceeded any norms for quality service and were not only professional in every aspect, but were warm, personable and engaging. Chris even showed us an efficient method to start a fire in a cold stove! We highly recommend them. And Thank You!
Description of Work
Cleaned woodstove flue, inspected stove and flue, inspected second masonry flue, provided and installed spark arrestor on masonry flue.
Category
chimney sweep
William K.
12/19/2013
Dustin performed inspection, provided an estimate, and thoroughly described the work that would be done. The crew performed work in professional and complete manner and cleaned up after the work. The work was completed on the scheduled day. I would definitely recommend this contractor. Only suggestion is to plan chimney work in the summer, as Blue Ridge have a large workload and must schedule several weeks out during cold season.
Description of Work
Inspected fireplaces and chimney and flues. Noted areas not up to code and in poor condition, and performed repairs including replacing chimney chaise, flue caps, and repair of areas inside chimney.
Category
chimney caps, chimney repair
Phone
Address
172 South Ave
Harrisonburg, VA 22801