"Thank you for taking the time to share your comments. We're glad we are able to help you with your home improvement projects and look forward to hearing from you again."

"Thanks for sharing! We're glad we were able to help with your siding repair and look forward to working with you again."

"Thank you for your kind words. We are happy that you were satisfied with the service and the workmanship."

"Thank you for taking the time to share your experience! We're glad to hear you were pleased."

"Thank you for sharing your comments! Our multi-skilled technicians enjoy doing a variety of tasks for our clients. We are happy to hear you were pleased."

"Mr. Handyman specializes in small- to medium-sized jobs done on a service call, time and materials basis. We are able to give rough estimates for many common jobs right over the phone to our clients, which they find helpful. While many contractors are not interested in the size jobs we focus on, we make it very easy and convenient for our clients. Our clients meet the person actually doing the work (not a salesperson) and have the work done immediately. They don't have to wait for a later appointment at a cost that includes a hidden commission for an estimator, like with some companies. In most areas, we have only a one hour minimum service. The technician typically begins with consultation with the client, letting them know how long the work will take. Then, with client approval, the tech proceeds to complete the work. (Clients are very happy they don't have to take more days off from work.) If the job ends up being much more involved than anticipated, the client's only obligation is for that one hour minimum service and they can have some smaller jobs completed in that time. Many clients ask us to do their smaller jobs, and while the tech is there, they utilize his expertise to get advice and cost idea for bigger jobs they plan to do later. Just like your doctor charges for a consultation in which you utilize his expertise, we also charge for our technician's service. Just as you would not work for free, we cannot ask our technicians to spend their time visiting homes and offering free advice. They have families they need to provide for. As our average job takes LESS time than the hours it would take to pre-visit and pre-estimate that job, we would quickly be out of business if we were conducting ourselves in the way you would like. That method just doesn't work for small-medium jobs. We're sorry to hear that our business model was not a good fit for you and wish you the best in finding a contractor more to your liking."

"Thank you for your kind words. We enjoyed working with you."

"Thank you for your feedback!"

"We do try to work as quickly as possible, while also doing the job right! We are glad you were pleased."

"Thank you for sharing [Member Information Removed] comments!"

"Mr. Handyman focuses on small- to medium-sized jobs done on a time and materials basis, which our busy clients find very convenient. We're sorry that we were not a good fit for you. For most areas, we have just a one hour minimum service call with one of our expert technicians. While clients can choose to have only a consultation with our highly skilled technician, nearly all are calling to have the work done immediately upon the technician's arrival. It's quicker and easier for all involved. Estimates for typical jobs can be provided over the phone, and for many jobs, rough estimates can be provided upon arrival. The "free" estimates companies provide aren't really free. Companies that employ an estimator DO pay that estimator. The cost of his or her time is factored into every job, as nobody works for free. The cost is just hidden from the consumer. By the time a person drives to your home, consults with you, calculates labor, clarifies work, researches material, has the estimate typed up and sent to you, and then follows up, estimates can easily take 4-6 hours of labor. If your principles prohibit you from paying someone a fair wage for their time, we wish you the best in finding a company more to your liking."

"Thanks for your feedback! We are happy to have helped. Our Client Concierge team tries to be very responsive to all our client needs!"

"Thanks for taking the time to review us! (The work was actually only $146, not $180, so hopefully that changes your impression on the price. :)"

"Thank you for your feedback! It has been almost a year since we spoke, and unfortunately it looks like some of your recollection might have faded during that time. Because your rental home is far out of our primary service area, we do have a 4 hour minimum service for that area. Our professional technician had to spend 40 minutes driving to get to your house. He arrived on time and then spent another 40 minutes to get back to our primary service area afterwards. The work was much more extensive than you indicated when you scheduled the service, as you saw from the four large estimates required. As a customer service gesture, the 4 hour minimum was waived and you were only charged for the 3 hours the technician spent at the home. This was not an estimate charge, it was a charge for the labor he provided that day. You paid $363, NOT the $459 you list on this review. We provided nearly 7 hours of total labor to you including: - the consultation by phone with our Client Concierge and later dispatch - the technician driving to your home and back - the consultation you had with the technician - the office staff communicating with the technician about the work, typing up four different estimates, researching the cost of each material, emailing you, following up to answer your questions. $363 divided by 7 hours of labor is about $52 per hour, which is really quite a bargain. We're sorry you felt this charge was unfair, but we cannot provide this amount of time and not charge anything, as we would quickly be out of business. We would not expect you to work for 7 hours for free either. Mr. Handyman is properly licensed, bonded and insured, and pays taxes required by law. We do not recommend homeowners utilize unlicensed individuals working off the books, as doing so carries great risk."

"We are glad we were able to help and that you were pleased!"

"Thank you for taking the time to share your experience! We look foward to assisting you on a future project. We specialize in small- to medium-sized jobs done on a convenient time and materials basis. (All contractors price jobs based on how long they think it will take them to do.) We have found that this method offers our clients a greater value because they only pay for the labor actually required, instead of paying for a worst-case-scenario guess which must include the associated cost of the "free" estimate and other "free" estimates not won. No estimators work for free. They must be paid somehow. For clients who wish to have a consultation with our professional technicians ahead of time to utilize his expertise and get advice for larger jobs, we recommend scheduling a one hour service and getting some smaller jobs done at that same time as the consultation."

"The technician you had on this visit was the same one you had about two weeks before and were thrilled with. Our highly skilled technician was on time and got a lot accomplished. You were so pleased with your first service that you requested a second day of service. It does not appear that you took the time to write a positive review about that outstanding experience. On the second visit, that same professional technician got right to work. The time he worked was 2.25 hours. During this time, he set-up power equipment, removed the old door, transported the door outside, mortised the new door, installed the hinges, measured and cut the doorknob hole, installed the doorknob, installed hardware on the door jamb, planed the door to fit the existing opening that was not square, and cleaned up. The time he took to do the work was very reasonable and efficient. He did quality work and was punctual. We try to offer the best service and quality to all our clients. None of our technicians would need to "milk the clock." Not only would that be dishonest and violate our ethics, but it is unnecessary because we have a busy schedule and clients waiting for our service. We apologize that we were not able to meet your expectations. We tried to come to a reasonable and fair resolution with you. Even though our technician had not done anything wrong, as a customer service gesture, $44 was discounted off your bill in an attempt to please you and resolve your concerns. We're sorry that was not sufficient for you, but we think it was more than fair."

"Thank you for sharing your feedback!"