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MATTHEWS WELL & PUMP INC logo

MATTHEWS WELL & PUMP INC

Plumbing for a Remodel or Addition - Install, Faucets, Fixtures and Pipes Repair or Replace, Water Treatment & Purification System Installation and Replacement,

About us

Matthews Well & Pump was founded in 1960 by the late Jack Matthews and purchased by Todd and Jill Vander Pol in 1989. Since then the Vander Pols have sought to put their Dutch business heritage to good use. Our business model has been to use the best and most-innovative equipment available and then, through a strenuous hiring and training process, bring on board technicians and office staff who share our view that the business exists to meet the needs of our customers. Mr. Vander Pol encourages everyone to “do what you do and do it well!”. Since your well is unique from your neighbor’s well- based on the original construction, materials used and the strata the well is constructed through- we work with you as our customer to get an understanding of your past experience with your well’s “normal performance” and the concern we now want to address. Then through a data-gathering process developed over the last 30 years our technicians can normally identify one or more options to correct or improve your concern. In many instances we can then give you an on site estimate of the cost to perform the work. In some situations we will not have all the data required to provide a firm estimate, in which case we would work on a time and material basis with your approval. We stock nine different well pumps on our service trucks along with pipe, wire, pressure tanks, switches etc. Ninety percent of the time we can correct a well pump problem with one service call! We look forward to working with you and continuing to serve our community for years to come! We service the metro-Richmond area and surrounding counties.

Business highlights

Emergency services offered
65 years of experience

Services we offer

Bacteria samples, Emergency water well pump repair, Lightning damage, System check ups and evaluations, Trenching, Underground water line repair, Water mineral analysis, Water well repair, Well pump and filtration system repairs, Yearly pump and filtration system maintenance, and Consulting., installation and service of water treatment equipment

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.978 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
3%
3
0%
2
0%
1
3%
Showing 76-78 of 78 reviews
Diane L.
Nov 2012
5.0
Yes, I recommend this pro
$1,865
They placed us on top of their priority list because we did not have water. When they left we had running water. We were advised to get a new expansion tank because ours was about 15 yrs old.

Shari H.
Oct 2012
5.0
Yes, I recommend this pro
$5,000
We couldn't be more pleased with our experience with Matthews Well and Pump. Everyone we dealt with was extremely professional and knowledgeable. Todd and Nancy were both very helpful in setting up the appointments and the system design, and Clay - the gentleman who performed the work - was one of the.best service professionals we have ever had the pleasure of working with. He was friendly, professional, and meticulous in keeping his worksite tidy and clean. His plumbing work was flawless, and he was very considerate of our family's needs (always notifying us when the water would be off, and for how long, etc.) We also were very thankful for the company's straightforward pricing and follow-through. We never felt as though they we just trying to sell us something; rather, they developed an effective solution to the particular challenges of our well system. Again - terrific experience all around!

Kate P.
Jul 2012
5.0
Yes, I recommend this pro
$550
I initially called another company because I had no water at all coming into my house from my well.  The other company came out and replaced my well pump.  I did get water again, but the pressure was low.  The workers told me that I had plenty of water in my well.  Within 45 minutes of leaving, I again had no water.  I had another visit from that company later that night who told me that my water level was low and that I should leave the breaker switch off so that the pump did not come on and maybe the water level would come up.  This was not at all what I believed to be the case because I have a 30 foot well and have never had water problems.  This is when I called Matthews.  In the above paragraph I described the work done by Clay, the worker from the Matthews company.  He saw that the gauge that shows whether I have water pressure in the well was frozen and should have been replaced.  Once he did that he could see that there was a definate issue with getting water to the house even though the pump was working fine and the well was full of water.  By the time he left I had water and good water pressure.

Barbara K.
Jul 2012
5.0
Yes, I recommend this pro
$1,800
They did a good job. A year before that they came out and they put a new pump in our well and they come out yearly for the service. They are courteous and really great to work with and they're honest. The owner Ted Vanderpole came up himself and talk to my husband. He told us everything what happened and why we needed it and it was true, because the acidity of the water is wearing away the copper pipes. Their price are average because we check on that.

BLANCHE P.
Jul 2007
5.0
Yes, I recommend this pro
$550
It took days to find a company willing to respond. Not only was the responding crew professional in their work, their office receptionist "Nancy" was extremely professional and courteous. She called numerous times to keep me informed of their schedule and their anticipated arrival time. It was a pleasure to work with this company and I would not hesitate to call them again for any well problems.
Response from MATTHEWS WELL & PUMP INC
"THANK YOU SO MUCH FOR YOUR GENEROUS COMMENTS! I HAVE WORKED HARD TO FIND ASSOCIATES WHO LIKE ME WHO HAVE A SINCERE DESIRE TO MEET THE NEEDS OF OUR CUSTOMERS IN THE BEST WAY. NANCY HAS BEEN A GREAT ASSET TO OUR BUSINESS AND WE ARE VERY THANKFUL FOR HER SERVICE. THANKS AGAIN AND WE LOOK FORWARD TO WORKING WITH YOU IN THE FUTURE. BEST REGARDS. TODD VANDER POL, PRES. CERTIFIED PUMP INSTALLER, CLASS IV WATERWORKS OPERATOR"
Showing 76-78 of 78

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

MATTHEWS WELL & PUMP INC is currently rated 4.9 overall out of 5.

MATTHEWS WELL & PUMP INC accepts the following forms of payment: CreditCard

No, MATTHEWS WELL & PUMP INC does not offer free project estimates.

No, MATTHEWS WELL & PUMP INC does not offer eco-friendly accreditations.

No, MATTHEWS WELL & PUMP INC does not offer a senior discount.

Yes, MATTHEWS WELL & PUMP INC offers emergency services.

No, MATTHEWS WELL & PUMP INC does not offer warranties.