(Erskinstile.com) At Erskin's Tile, we specialize in bath and kitchen remodels, custom backsplashes, and expert grout and caulk restoration and more. With over 20 years of experience and as a proud resident of RVA for 40+ years, we take great pride in delivering quality craftsmanship and transforming spaces into something truly special. Let us help bring your vision to life! Thank you and we can be reached directly at 804-997-6056. [email protected]
& Cleaning, Backsplashes, Caulking, Color Sealing, Fireplaces, Floors, Regrouting, Showers, Water Damage & Tile Repair, etc. Tile & Grout Restoration
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Number of Stars | Image of Distribution | Number of Ratings |
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91% | ||
6% | ||
2% | ||
1% | ||
0% |
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"Hello Mrs. [Member Name Removed]. Thank you for the compliment on Dustin's tile work. Its greatly appreciated. However, this review comes as quite a surprise. We were totally unaware of any issues. We did indeed complete your project in February of 2019 as entered as the date the work was performed. What is a surprise to us and what we don't understand is why we were never contacted about any issues nor concerns prior to this review being10 months later. I really do wish that you would have contacted us and we would have definitely come out to take a look and correct any issues immediately. As I am a firm believer of good communication is the best way to resolve any issue. 10 months later is still not to late. I have made an attempt to contact upon recieving this review to discuss these issues for the 1st time and to get clarification on some of the wording that seems to be impaired. But we haven't received a response yet. To say "Jack leg handyman that screwed up everything he touched", I would think should have been brought to attention ASAP vs later. I am very eager to see for myself. We have have been hired plenty of times to correct the work of Jack Leg tile companies and other contractors. In those cases the clients have called us to redo there work because the contractor refused to come back or they were fired from the project. In this case, the closing and walkthrough went well. Again, no comments nor feedback til now. Posting this review on 12/26/19 which was summited on 12/25/19 (reviews are posted the following day) actually does seem a little awkward. A glass door that won't close would be something that I myself would definitely address immediately. Which also could be as simple as adjusting the hinges (some are adjustable). A leaking sink is also a quick fix. But can't be corrected if not made aware. Earlier is always better. Again communication is the best way to resolve any issue. My direct number is always available for technical questions. Of course we do not want any client to be left unsatisfied. Again I truly wish you would have notified us prior to your review. In the future we will not only do walkthroughs with our clients, but we will focus on follow-up calls also. Thank you and we look forward to hearing from you to see what's going on and resolving this matter. :)"
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