Rosner Automotive Group

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Not good..court scheduled for may to get my money back...6 months of h*** dealing with,rosner All photos off all work and prof against rosner given to,anyone wanting it.....all documentation proving they are not,qualified to service anyone's car...glad to show photos.

I took the car in for routine service and a grinding sound coming from under the car. Dropped it off on a Saturday around 9:00 a.m. Received a call around 12:30 p.m. indicating that it was the rotor on the right rear break had been damaged causing the grinding sound. So, I needed break job on the other three wheels and replace rotor on one. While replacing the rotor, the caliper was damaged while trying to take off the rotor. I was told a bolt connecting the caliper to the rotor had fused, requiring replacement of the caliper which had to be ordered via a message left at about 5:30 p.m. Returned the call in 15 minutes, but the service person had gone for the day. (Note: this is a 1999 Lexus RX 300 with 190,000 miles.) Okay, chalk it up to bad timing. They finished the car by 1 p.m. on Monday. However, here is where the screw ups really started to tally up. 1) Never gave me an estimate on the repair. 2) Replaced a light bulb that I did not authorize to be replaced. And, missed the other light bulb that was out. Made me think they replaced the wrong light bulb. I can buy a light bulb on partstrain.com for $8 + 7 dollars shipping. And, do it myself. 3) I had left coupons which would have given me about $100 in credit. These amazingly got lost. Called back and was told, that there were some other things that needed to be done, bring in another set of coupons and I would receive credit for the previous and the previous job and coupons and the new coupons and work.
I have a regular set of mechanics I use in town. But, they only work week days, and are often backed up. As a result, I only use Rosner when I have too, such as emergency repair, recall notices, or when I have only a Saturday to drop the car.
I have a love hate relationship with Rosner. I love the fact they are open on Saturdays, I love the quality of their work, I love the convenience. I love their courteousness.
I hate the prices, I hate work done without my permission. I hate it when they tell me they can only use Lexus parts. I hate the up selling. I hate the list they give me of all the things that need to be done to my car and try to schedule the next appointment. It is a 1999 with 190.000 miles on life support. Not a 2013 Ferrari.

fine

I called around several places for best prices on Toyota truck tires. Rosner had a special with coupons in the mail- buy 3 get 1 free and because I did the service on a Thursday, I used an additional coupon and received 10% more discount. We have always been very happy with any work done at Rosner Toyota.

Excellent.
Completed earlier than expected.
Gave me a certificate for a free car wash.

I dropped the car off in themorning and the car was ready for pick up at lunch time. It was easy to make an appointment for the service. They have a night drop box, but open at 700 am promptly so I didn't need to leave a message or key. They had my informaton ready and all I had to do was sign.

They do good work and they’re responsive. The only negative I’ve had was dealing with their courtesy pick-up service. When I had my car in for service the last time, they called and told me that the car was ready and that they were sending a vehicle to pick me up from my home. I waited for almost an hour, and the vehicle never came. I had to ask a neighbor to take me back to the dealership. Apart from this, I think that the pricing, the quality of service and the customer service people are fine. I would probably continue to use them in the future.