Robert B. Payne, Inc.
About us
Residents of Fredericksburg have trusted the Robert B. Payne team since 1930. We specialize in providing commercial and residential customers with reliable HVAC services. Our customers know they can depend on us to repair and maintain these essential systems. The next time your residential HVAC system needs taken care of, give us a call. We have a reputation for excellence that you can depend on. Family owned. Cost is determined by the job. Financing available. Additional phone numbers - (540) 659-0362, (540) 775-5498, (540) 775-7698 and (540) 322-5212. Additional address - PO Box 480, Fredericksburg, VA 22404. Additional email - [email protected]. Additional contact name - Bob Thompson. Additional area served- Portions of Fauquier & Prince William's Counties
Business highlights
Services we offer
Air Conditioners, Boilers, Ductless Mini Splits, Fuel Oil Distribution, Geothermal Water Furnaces, Geothermal heating and cooling, Heat Pumps, Radiant Floor Heat, Relocating Equipment., System Service & Replacement, Thermostats, Warm Air Furnace, Water Heaters
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 7% | ||
| 3% | ||
| 0% | ||
| 2% |
"Thanks so much for your business!"
"Thanks for the great comments and we are glad you are happy with our services!"
"We were sad to learn you wanted to cancell an appointment as our appointment date did not meet your needs due to our current backlog. We believe its best to be honest and tell you our schedule and what we can do rather than over promise and under deliver."
"Thanks for your business We are glad your are happy with the service we provided."
"We at Robert B. Payne, Inc were pleased to learn that you are happy with the system installation. We wish you years of worry free performance! Don't forget to change your air filter regularly and if for any reason you have a question we'll be here for you"
"WE ARE GLAD WE HAD THE OPPORTUNTIY TO SERVE YOU AND YOUR FAMILY YOUR PATRAONAQGE IS GREATLY APPRECIATED AND WE THANK YOU FOR THE KIND WORDS YOU HAVE EXPRESSED ABOUT OUR COMPANY"
"THANKS FOR THE OPPORTUNITY TO SERVE YOU YOUR BUSINESS IS MUCH APPRECIATED AND WE THANK YOU FOR YOUR COMMENTS"
"THANKS FOR THE OPPORTUNITY TO SERVE YOU"
Robert B. Payne?s price was competitive and, most importantly, quoted me the right equipment for the job. Specifically, they did not try to upsell me and was the only company (out of a total of seven) that quoted the necessary larger refrigerant line for the installed 18 SEER unit. I liked the fact that they were very upfront about the need for pulling permits for replacing the gas furnace and pulled the permits themselves. The installation was quick, professional, and clean. Financing was easy through Wells Fargo. I strongly recommend them.
"It was a pleasure to serve you. Thanks for your business"
"thanks so much for the opportunity to serve!"
"Thanks for your feedback, we'll be here to serve you and provide pricing for you when you are ready to upgrade, with great terms on Financing if needed."
"thank for the kind words. We are happy to serve you"
"We are sorry to learn of your dissatisfaction regarding the quotation and glad that we were honest in telling you our shortcoming in our calculation before the job proceeded."
"Glad to hear you were pleased with our work Merry Christmas and Happly New Year from our family to yours!"
"Thank you for your business!"
"Thanks so much for the opportunity to serve your family. Glad to here your comments"
"WE appreciate your patronage and glad to hear your expectations were met."
"I was a priveledge to serve you. Thanks so much for your bsuiness"
They were an hour or two late for the appointed time but the office called and explained that they had an emergency repair they were working on and offered to reschedule our routine appointment. We said we would wait. By the time the service man got here it was after 6 PM and we already had steaks on the grill. Too bad for him to have to smell that while he worked thru his dinner hour. He serviced the two heat pumps and filled out the paperwork for the electric company rebates. Professional service with no problems.
"We apologize for our lack of a timely arrival, thanks for working with us and for the priveledge of serving your family."
"Thanks for your comments and your bsuiness Glad we were able to assist you!"
Licensing
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