About us
Rick Thompson Electric is a family owned business that was started in 1981 by my father. When dad decided to retire and after working for him for more than 15 years, I decided to buy the company in 2005 to keep the name in the family. Still a family owned and operated business, we continue to provide excellent service to our customers. All of our employees go through a complete background check and attend a 4 year apprenticeship program to ensure you are always provided with a quality and knowledgeable electrician on all jobs. You can feel confident knowing your in good hands with Rick Thompson Electric. Additional Web address - www.bbbxpress.com/rick_thompson_electric_inc.
Business highlights
Services we offer
Electrical – New Home, Maintenance, Remodeling, Fire & Water Restoration. Home Theatre. Pool & Hot Tub Wiring. TV, Telephone, Network, & Landscape Wiring. Recess Lights. Generators. Under Cabinet Lighting. Christmas Lighting. Security Lighting. Electrical Inspections & Service Upgrades. Smoke Detectors. Whole House Sound Systems. Window Candles.
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Check
Number of Stars | Image of Distribution | Number of Ratings |
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Filter reviews by service
"Not real sure how to respond to this one except to say we are super sorry the customer was not satisfied with the work performed at their home. We really wish we would have been given the opportunity to come back out to check out what was going on so we could have fixed the issue. We strive to make our customers happy and in this case unfortunately we just were not given that opportunity. When we read through this review we do notice a couple things we wanted to touch base on to clear some things up: We work really hard to make sure we keep our guys busy and our customers happy which means we are not always in the office to pick up the phone as we are in the field. We do on the other hand encourage our customers to please leave us a message and we always give them a call back as soon as we return and on the same day. Again, we work really hard to keep our guys busy and our customers happy so we are also not always able to come right out for a service call as there are other customers that have previously been scheduled. We are sorry about this and yes we do sometimes book out a week to 2 weeks depending on the time of year and the work loads. Once jobs are scheduled we always give a 2 to 3 hour window of our arrival on the day we schedule the work and if for any reason that time frame is not able to be met we make sure we call to inform the customer as soon as we are able. In this particular case we arrived right on time and in the time frame given. Our service call rate to send a guy out to trouble shoot and install a timer like this one is typically a $150 minimum, we only charged $100 as we absolutely recognized the situation and wanted to try and assist the customer the best we could, both in workmanship and financially. We give a 1 year warranty on all work performed. If someone had just called us and we found the problem with other switch happened to be directly related to something accidentally done by our technician while working on the installation of the timer we would surely have came back out and fixed it at no additional cost. Without ever being contacted and given an opportunity to come back out to check out the issue its unclear what we could do to make it right. As mentioned above we strive to make our customers happy do not want anyone to be dissatisfied in any way so the only thing we could think of to do at this point is to just give you your money back. We will make sure we get a check out to you today. Again we are sorry and wish you the best of luck in your future endeavors."
Licensing
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Trade License Expiration
State Contractor License Requirements
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