PRECISION OVERHEAD GARAGE DOOR SERVICE
About us
5 EMPLOYEES, NO SUBS, BY THE SERVICE CALL AND FLAT RATE, NO TRAVEL CHARGES, NO EXTRA CHARGES FOR AFTER-HOURS.
Business highlights
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 0% | ||
| 0% | ||
| 20% | ||
| 20% |
I will never use this company again. I felt ripped off two years ago when they told me I needed new springs and said they were putting in heavy duty ones to replace my old ones. I was told a year later by a different provider that the springs Precision installed were not heavy duty and should have been stronger ones.
This year when my garage door started malfunctioning, I made the mistake of calling Precision again. They were 4 hours late, then I was told I needed to replace my motor. When I said I would use a different provider and get a second opinion, they said to just try fixing the current motor, it would be $225 but they would waive the service call fee since they were so late, and they would attempt to fix the motor for $180.00. I agreed to that and I watched the technician. He tightened two screws on the track on one side, climbed up on the ladder, reset the motor using the reset button, and charged me $190.00.
This is a rip off Company!!! Do not use them unless you are willing to be ripped off.
The technician was experienced, articulate, and pleasant. During his $85 inspection he explained the door could not be repaired and I would need to replace parts of it at a cost of over $1500. To make things worse, I would be unable to use my door until it was repaired and it would take several weeks to get the necessary parts.
Later that day I called a smaller company for a second opinion. The guy who came out was nowhere near as articulate and managed to fix my door (better than before) for $150.
I'm sure Precision might do great with larger jobs, such as the one they proposed for me. (Why else would they use that name?) However, you may want to get a second opinion on any large job they propose as someone else may be able to do it quicker and for much less money.
This guy showed up for literally 10 minutes then tells me he cant do the work until I hire the carpenter. Unreal- I am trying to get the $85 fee refunded but no luck. I have attempted to get in touch with the owner, Charles Moore, but the rep at the office says he is not available.
He told me the total bill would then be $156 for both the service call and the lubrication. He lubricated the door, checked the contacts on the motor, and did what he called a full inspection. The next day the garage door was worse than before. Its movements seemed to be more out of balance than before.
I put a review on their website so they would know what happened. The next day I called them and explained the problem. I said I wanted someone else to come out and I wanted a more experienced person to solve the problem and that I did not want to pay for the service call this time since the person who came out did not diagnose the problem correctly.
I made the appointment for next Tuesday, and they gave me a call today saying that they would not be able to honor any discount.
The national information led me to believe that this was a local office, when it looks like they are located all the way over in Fredericksburg. If I had known I had known they were all the way over there, I would not have even used them.
"On May 13,2008 at the request of the member, we sent a technician out to her home. The technician went to the home and met with them. The technician performed a 25 point inspection on the door and gave the evaluation and suggestions for repair to the customer. They made the decision to buy a new door. They were quoted for a new door, and at that time put down a deposit for her door to be ordered. The door was ordered at that time. The cost of the door, include disposal and an operator reinforcement bracket came to at total of $2950. We do have a service call fee for installation and a fuel service fee to total $71. She signed the invoice for that amount with 50%% deposit and the total due upon installation. The technician went out and installed the door on 6/6 and upon opening the sealed hardware box the tech found that there was not a lock included. He told the customer that he would get one at the warehouse and install it in a few days. He did go out and install her lock. A few days after installation a person called the office and asked questions about her and her new door. The office personnel asked who this person was, and did not get a reply. He was told that we would only speak with the customer. This person would not take no for an answer and again demanded answers to his questions. He was very angry and finally said that he was her nephew. He was then told again that we would only speak with the customer. We did speak with her and she said that she wanted to know why she did not replace the "old runner or the metal straps"? After speaking with the tech he said that he spoke with them and told them that they did not need to be replaced and they understood. If they changed their mind, and decided they wanted new parts she could have mentioned it to the tech before the installation and he would have done that. There was also a mention about the trim around the door. They did not request new trim around the door at the time of contracting for the door. In good faith we did sent the tech out and he installed the trim at no cost to the customer. Final complaint was about the price of the door. She demanded a $1510 refund. She said that she spoke wither other companies and got a price of $1300. I am not sure what other companies charge. It is the consumer's obligation to check around for different options. We went out to her home, gave her a quote on a new door and she made the decision to order a door from us. She ordered the door on 5/13 and the door was installed on 6/6. The time between the order and installation, 25 days, gave her ample time to check out other door companies and their prices. Waiting until the door was completely installed to complain about the price is not a fair way to judge a company. She also complained to the Fairfax County Consumer Affairs. After speaking with the tech, the FCCS said that we did what we were supposed to do to satisfy the customer and they were not going to continue with the case. She also went to her credit card company and had her money held and said that the reason was "not as described or defective merchandise". We have spoken with the credit card company and explained the situation and sent supporting evidence. They have since reversed the chargeback. We feel as a company we did what we were contracted to do. We also went beyond our contract and installed trim around her door at no cost to the customer. We understand if you look around that there could be a better price, and as a small company we try and keep our costs as low as possible. We are not a big store and do not buy in bulk. She has 25 days between ordering and installation of her doors to check out prices of other companies. In closing, we feel that she was treated fairly and received everything that she contracted for and more. We hope that in the future whens he makes a purchase that she checks out her options to get the best price and service for her money spent. Robin King-Office Manager"
Licensing
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FAQ
Contact Information
1402 INTERSTATE BUSINESS PK, Fredericksburg, VA 22405
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