POWELL'S FURNITURE INC

Jimmy Powell yelled at me for expecting Powell's furniture to do anything when they messed up my order. On November 11th 2013, I ordered two chairs and two ottomans for $2586.00. On January 16th 2014, I received something quite different. I was then TOLD my chairs were re-ordered and it would be another 6-8 weeks. I waited for an hour at the loading dock trying to get the Mickeymouse manager Alex to talk to me (but he was too busy). I had to drive to the store on Saturday to get anyone to speak to me. The Store Manager Dave Richardson was there to offer an apology and a $100.00 gift card to a restaurant. I informed him that was nowhere near appropriate for the inconvenience, and I would rather have my money back if thats the best he could do. I informed him that I would be contacting the Better Business Bureau (BBB) and lose me as a customer if Mr. Powell couldn't do better than that. "What is your problem?", "It's my day off, What is it you're expecting of me?". After again asking for my money back if all he was going to offer was a $100.00 gift card. He starts SCREAMING at me that I was the most ridiculous person he had ever dealt with in his 31 years in the furniture business, then he hung up on me. I'll post again to let you know the end result, currently I have no furniture, and they have my money. You get better service from used car dealers.

We walked in and we knew exactly what we wanted and came across GM Jack and was more than willing to help us through the process. He was very competitive with his services and prices and even went to the point of pricing matching other competitors for our business. We put down 25% of the purchase price and he was able to special order our couches with delivery. Great experience and would recommend Powell's.