Award winning. License #: VA Class A No.: 2705 098269. Fully Insured.
Handyman, cabinetry & counters, caulk & grout, ceramic tile installation, drywall/plaster repairs, faucets & sinks, flooring installation/repair, handicap facilities, painting, toilet repairs, towel & safety bars, ceiling fans & light kits, closet doors, closet organizers, floor squeaks, furniture assembly, hang mirrors/pictures, light fixtures/dimmers, painting, shades and blinds & minor home remodeling.
Roof & window leak repairs, skylight work.
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
85% | ||
9% | ||
4% | ||
3% | ||
0% |
"Thank you for taking the time to offer the review even though you selected another provider! Sincerely, Al Starck"
"I'm sorry that we were not able to respond in a timely manner. Our office manager and dispatcher was out sick for three days when the original inquiry came in. By the time calls and emails were traded, the member had already decided on another provider. I'm disappointed we lost your business this time around but I hope you'll give us another chance. Sincerely, Al Starck President"
"I'm happy you are satisfied. Thank you for your business! Sincerely, Al Starck"
"Thanks so much for your very kind review. You've been a terrific customer and I wish I could continue to help you with your home maintenance. You'll be in very good hands with your new local Mr. Handyman. Sincerely, Al Starck, President"
"I'm sorry this member is unhappy. He made an online request for an estimate, targeting Friday, June 29th at 4 pm. We call Tuesday the 26th to follow up and to let him know that time would not work, due to the fact that I have travel plans for the holiday weekend and because of the holiday weekend congestion on the roads, his location in North Stafford requiring late day travel on I-95. No appointment was ever established. Respectfully, Al Starck, President"
"I'm sorry for the experience this person had in attempting to contact my company. Although we have no record of him calling us, his inquiry might have come in via another online lead service; it did not come through Angie's List. We often get online requests for pricing and quotes for jobs that cannot be estimated from simply checking boxes on an online form submission. We promptly return all calls and inquiries from customers, but if all we have is an email address (a response email, not a personal email), we ask that people call our office and speak to our full time customer service rep to discuss the project and to go over our procedures and pricing. If we don't receive a call back or an email we have no choice but to dismiss the inquiry. This customer claims to have spoken to someone in my office but we have no record of his call. Our office is staffed from 8am to 5pm, M-F, and overflow and after-hours calls go to a live answering service. I'm not sure what transpired on this occasion, but again, I'm sorry that this person is not satisfied. Al Starck, President"
"Thank you for posting your review. I'm happy that your mother noticed that our tech was in fact busy the whole time. Sometimes what seems like an easy job can have unexpected and unforeseen conditions that result in more labor and cost. My bottom line is always to deliver the highest value and best results at the most economical price for our customers. Sincerely, Al Starck"
"Thank you for your feedback. We are quite familiar with Sharkbites and their proper use. Although I wasn't personally at this job to see the conditions, my lead technician made a judgement call that the replacement vanity wasn't right for the situation. I'm sorry that you weren't satisfied with our performance, but our goal is to do all our work correctly and according to code. But again, thanks for the feedback. Al Starck, President"
"Thanks for the feedback on the miscommunication and responsiveness issues with our technician. We continually strive to keep our guys on time and we do channel all communications through our office dispatcher. I'm glad that the work results met your expectations and thanks for taking time to post your review. Sincerely, Al Starck"
"I'm sorry that we couldn't respond fast enough for your liking. Although it's not a justification for the delay, my full-time office customer service rep and schedule coordinator was hospitalized and out of work for 10 days, so my office was under-staffed. I did the best I could to keep up with office tasks and Angie's List inquiries while also managing the field work to keep my four techs/vans actively satisfying the customers who already were on the schedule. Our goal is to have everything caught up by mid-week (Oct 25th). Sincerely, Al Starck, President"
"Thank YOU for being flexible with us as well in working with us to blend our schedules to accommodate the multiple trips! Good luck with the sale. Sincerely, Al Starck"
"Thank you for the good review! Best regards, Al Starck"
"Thank you. I'm happy the everything turned out well. And thank you for becoming a repeat customer! Sincerely, Al Starck"
"Thanks for taking the time to provide the review! Sincerely, Al Starck"
"Thank you for the review. Water leaks around windows are often very difficult to locate and isolate. On our second trip out, which was under our warranty, we were able to make a better fix that solved the problem. Al Starck, President."
"I'm happy that we were able to rescue the bathroom remodel for you, and I appreciate you giving us the opportunity to do the work. Also, thanks for posting the review! Kind regards, Al Starck"
"Thanks for the A rating! Best regards, Al"
"I appreciate you taking the time to post this review. We enjoyed doing the work for you, and the dogs weren't a problem! Sincerely, Al Starck"
"Thank you for the review, and for the work! Best regards, Al Starck"
"Thank you for the detailed review and the overall A rating. I apologize for the issues that you did call us out on. I can offer no excuse for the lapses in communications that you experienced. Typically, we always keep our customers informed of delays and cancellations. Regarding the job debris, when there is too much for the technicians to haul away in their work vans, another person, in this case it was me, returns to remove the materials, usually the same day, but here it was the next morning since he finished up late in the afternoon. That should have been communicated to you but I'm not sure if there was anyone home to whom that message could have been left with. Bottom line for us is that I'm happy you are pleased with the quality of the work. I hope that you'll give us another chance to raise the Responsiveness grade up to an A. Sincerely, Al Starck, President"
"Thank you for taking the time to post your review! Best regards, Al Starck"
"Thank you for the review. I'm sorry that for whatever reasons you were not willing to give us higher scores in several of the rating categories. Please feel free to call or email us with any additional feedback that we might use to improve our operations, and more specifically, to address your concerns and/or the results of the work. Sincerely, Al Starck"
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