Heaven's Best Carpet & Upholstery Cleaning
About us
Heaven’s Best Inc. is a USMC Disabled Veteran Owned and Operated Company proudly serving our many commercial and residential customers. Since 2010 we have been cleaning carpets and upholstery and building a company that is known not only for outstanding cleaning results, but also for its honesty, integrity, and dependability. We provide cost competitive cleaning services coupled with the highest quality customer service in the industry. Our low moisture, dry in 1-Hour cleaning process and exclusive, organic citrus cleaning solution is not only environmentally green, it effectively removes the most stubborn stains without leaving sticky residue behind in your carpets.
Business highlights
Services we offer
24 Hr Emergency Water Removal, Antibacterial Sanitizing and Disinfecting, Carpet & Upholstery Cleaning, FLIR Camera Moisture Inspections., Hardwood Floors Rejuvenation, Mold Remediation, Odor Control, Oriental Rug Cleaning, Permanent Stain Removal, Pet Odor & Urine Removal, Thermal Energy Structural and Contents Drying, Tile & Grout Cleaning and Sealing
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 1% | ||
| 3% | ||
| 1% | ||
| 0% |
Heaven's Best showed up on time and they were very nice and professional. They did a thorough inspection of the carpet, then got to work.
I am going to preface by saying that my carpet is 10 years old and it was really, really bad. The family room and dining room hadn't been cleaned for 5 years, and the kid's toy room was cleaned 3 years ago. I have 7 & 8 year-old daughters and 2 cats. The kids' toy room was ridiculous, as you can imagine, and I did not expect them to be able to get most of the stains out. On some of the stains, i had tried several over the counter cleaners with no result.
When they were finished, the carpet looked almost new! It was fluffed up and rejuvenated, and they were able to get out lipstick, ground-in play-doh, exploded marker, spilled drinks, and a ground-in marshmallow peep from Easter (most disgusting sticky matted spot I have ever seen). No extra charge for removing these spots.
The oriental carpet had been in my restaurant for 5 years and I was going to throw it away, but it now looks fantastic, and I think I'll use it in my home dining room.
I highly recommend Heaven's Best to anyone. Their price and quality is much better than their competitors, and they were so nice and personable. I thought my only option was to replace the carpet, but now I think I can get a couple more years out of it.
"Dear [Member's name removed], Thank you for taking time to let me know how the crew did and allowing Heaven's Best Carpet & Upholstery Cleaning take care of your carpet & Upholstery cleaning needs. We pride ourselves on providing our customers the best Quality, Value and Customer Satisfaction possible. We look forward to cleaning for you again in the future. Sincerely, Jim Owner Heaven's Best Inc."
Chris and the other guy (sorry I don't recall his name) arrived on time, made a thorough inspection of the carpeting, uncovered some moisture they found underneath the carpeting that I was unaware of and made recommendations for remediation. This was not something I would not have known was there had it not been for them and their equipment which was able to find it. They finished the whole condo is about an hour and it was beautifully clean and dried in about two hours. The part of the equipment which comes into the home is quieter than my own vacuum cleaner! The price for their service was very reasonable. I will definitely call Heaven's Best anytime I need carpet or other household cleaning services that they provide. They are indeed the best!
"Dear [Member name removed], My name is Coty and I am the Carpet Manager at Heaven’s Best Carpet Cleaning. At Heaven’s Best, we strive for complete customer satisfaction. It is the policy of Heaven’s Best to guarantee our work and have a 100% money back guarantee. We have tried to contact you several times and have been unable to reach you. Maybe we have the wrong contact information. We would like to resolve your concerns and provide you the great customer service and professionalism that Heaven’s Best is known for. Can you please contact me at (540) 752-0160 or via E-mail at [email protected]. To our Angie’s List customers, I would like to address the circumstances surrounding this job. We performed a pet inspection at the property to determine heavy levels of urine saturation. We tried to decline the job and professionally suggested replacement. The customer said “That is not a viable option and to do the best you can”. We discussed with the customer other options that may reduce concerns but not fully remove. We did several live pet enzyme treatments an attempt to correct urine damage, customer was informed that work could not be guaranteed but we would try to get it to a sanitary level. We also applied a topical pet treatment after cleaning at no additional charge. It was further suggested that painting concrete slab may be needed to help reduce odor and to prevent “off gassing”. Further more we continue to stand 100% behind everything we do as a company and will continue to offer a 100% money back guarantee on all work rendered."
Crew arrived early due to an earlier cancellation. Surveyed the area to be clean. Went over the details of their carpet cleaning process; treated spots before bringing in equipment.
Courteous and professional! Would be happy to correct and problems or concerns.
Happy with the results of this company; carpet looks new again. Would use this company again.
It took more than 2 days to thoroughly dry. When I was finally able to walk all rooms I discovered some furniture had not been moved just cleaned around, a single bed and a small night stand for example. I also discovered the carpet was not cleaned all the way to the baseboards. There was about an inch and a half along the perimeter of each room and hallway that was not touched. It is still dirty and stands out.
I will never call for their service again and I definitely would not recommend Heaven's Best Carpet and Upholstery Cleaning.
"Dear [member name], My name is Chris and I am the Carpet Manager at Heaven’s Best Carpet Cleaning. I sincerely apologize to you that we were unable to satisfy your carpet cleaning needs. At Heaven’s Best, we strive for 100% customer satisfaction. I would like to take this time to offer you the opportunity to have our company earn your business back. It is the policy of Heaven’s Best to guarantee our work. We have tried to contact you several times and have been unable to reach you. Maybe we have the wrong contact information. We would like to resolve your concerns and provide you the great customer service and professionalism that Heaven’s Best is known for. Can you please contact me at 540-288-6174 or by email at [email protected]. Thank you and I look forward to hearing from you soon."
But these guys!? Chris & Coty made be believe again that there really are still some EXCELLENT contractors out there. Heaven's Best Virginia (out of Stafford, VA) are just wonderful. Will never call anyone else. Would recommend them to anyone. Yayyyy!
Licensing
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