All My Son Moving & Storage

So far its' been great.

Not well at all. The movers were very nice polite, clean cut. However, it took them 12 hours to move 42 boxes, a king size bed frame and mattress, a nordic track treadmill and 24 framed wall art. The move was only 7 miles. It took them 2 hours to disassemble my Nordic Track. They tried to disassmble my bed for an hour before calling the main office and they were told by their management to ask my b/f he he could take the bed apart. My b/f also put it together, and they were supposed to assemble the bed and the nordic track at my new home. The total cost was 1200.00 for what should have been a very simple, basic move. I would never use them again. They also broke 2 of my expensive framed wall art.

Terrible service. Very dishonest company. Underbid and overcharged by 61% (yes, that is the exact amount). Tried customer service and they kept sending me to "send any customer sat issues to this email box"......which is an email box nobody responds too. Poor service, dishonest people within the sales arm and the operations arm. Never again.

John Michael arrived over an hour late. I told him I had to reschedule my day to accommodate him. He got angry. Got back in his car & left. Very professional.

Not well. They were late. Came unprepared to pack anything in the kitchen which we had asked for. Would not provide boxes or paper so that movers could do the packing of the kitchen. Therefore, we had to go and buy boxes and paper and pack the kitchen ourselves. They lead was nice enough but was in training and one of the other guys who was normally a lead was just completely rude and obnoxious!

Imagine you have just spent six months building the house of your dreams. You selected a moving company that you thought would do a great job – All My Sons. Just like nearly every other moving company there was a mix of good and bad reviews; but you were swayed by the local manager who was super helpful in answering any questions and making you feel like you were a valued customer –almost like family. There were a few red flags you noticed, instead of using furniture dollies or lifting straps, they are individually and manually carrying heavy, large items down. This causes them to drop your washing machine, elliptical, a garage cabinet, almost drop the grill, and scratch your doors trying to get furniture out of the house. They insisted on parking on the driveways, despite your protests. During the unload you offer to start bringing some items in since half the crew is MIA. After trip number three you are told that maybe you shouldn’t be lifting a nightstand because you’re a woman. As you carry it upstairs, one of the other crew members sees you and offers to take it because, once again, women shouldn’t be lifting. So you’re left standing around watching them unload, you notice a complete disregard for your belongings. They’re quickly sliding boxes down the length of the truck shouting batter’s up, sliding a bookcase along its side down the length of the truck without a furniture pad protecting it. After the move is done, you walk through your brand new house and notice several spots where they hit and damaged several of the walls, found two rips in your vinyl laundry room from where they shoved the washing machine around, which now has two bent feet. You find a damaged door frame with corresponding damage to a large wooden dresser that has been in your family for 4 generations. Not to mention a broken buffet, four damaged bookcases, damaged tool chest, or the 4 pot holes in your brand new driveway. You head to your old house and discover empty rolls of tape and plastic thrown about, several scratches to both your hardwood and laminate floors. Both the front and back doors were damaged, and more than a dozen new scratches and dents on the walls. So you call the local manager and the corporate line for All My Sons to let me know how you were treated and what state they left the houses. They told you to document everything and submit a claim. In the initial claim you list all of the household goods damaged as per their request and write a detail account and provide pictures of the damages to the goods and properties. You submit the claim within their seven day window. Two weeks later you receive the first extremely low offer. On the acceptance form they include a statement that upon acceptance you would not say or post any derogatory remarks about the company. After reviewing and rejecting their offer and include a breakdown of the cost per item, the estimated cost per repair, and request a refund for the amount of time three of the crew members stood around rather than working. A few weeks later they offer to increase it to about 10% of the total claim. After calling and speaking to a representative you explain again that you would like the damages covered. They insist on quotes, and you provide them. After almost three months, they offer you a settlement of 26% of the claim. You’ve tried working with the company and with the BBB, but are getting nowhere. At this point, it’s been over seven months since you moved and you’re still waiting on All My Sons to make this right. You don’t feel like family, like you did when you were in the process of scheduling your move. Instead, you feel like your time was milked for money by a crew that didn’t care if they broke your belongings or disrespected you.

Our experience with them was a week long nightmare. We are Marvin and Pamela Taylor, veterans of the U.S. Navy and U.S. Army. On Friday, June 30, 2017, we had All My Sons Moving & Storage (AMS) to move our property from our townhome, and storage facility in Danville Virginia, to the new home we purchased in Martinsville Virginia (29.7 miles away). We were first quoted a price of $350 for the total move, which included packing up our property at the townhome and picking up additional property at our storage facility two miles away. Once AMS arrived at our townhome, around 1:30 PM on the day of the move, the price changed to $350 an hour for the use of two trucks and two teams. It was already, 1:30 PM and too late for us to cancel and find another moving company, because we had to be out of our townhome before midnight. So, we decided to let AMS move us, and planned to pay the inflated rate of $2,800 for 8 hours work. Upon arrival to our new home in Martinsville, we were told that we had to pay $7,000 before they unload our property. This was a lot more than expected. To pay AMS in full, we needed to get the rest of the funds from our credit cards that we had stored in our lock box, which had been packed away by AMS on the truck. The team leader would not allow us to access the box, even after a couple of AMS employees stated that they remembered packing it, and they had a good idea of its location on the truck. We were then asked to fill out a payment authorization form, which we were willing to do, but was unable to complete. It required us to write down the 16-digit credit card numbers, expiration dates, and 3-digit security codes, which we did not have memorized. We tried looking up our account information from our cell phones, and were able to obtain all 16-digits on some accounts, but were unable to retrieve the expiration dates and 3-digit security codes on any of our credit cards. We called the credit card companies and LifeLock for assistance, but no one had access to this information. So, at 9:30 PM, All My Sons Moving & Storage, took our property back to their facility in Mechanicsville, Virginia (3 hours away). They told us that they will charge us $500 a day, per truck until we pay them $7,000 for their services. We were also told, that even after we pay the $7,000, we will have to pay an additional $2,500 to have them bring our property back to our home. It was 4th of July weekend and no banks were open, so we had to find a family member to pay the bill which was reduced to $5,500 the next morning. It was paid at by credit card over the phone at 10:00 AM. We were told that our property would be delivered to us that afternoon. After numerous phone calls, messages, and emails sent to AMS, seeking an estimated arrival time, we were then told that they couldn’t make the delivery that day, but will deliver our property to us on Sunday. After numerous phone calls, messages, and emails Sunday morning, we were told that we were not going to have our property delivered to us until the following Wednesday. Our property was off loaded, and eventually, reloaded onto two different trucks, and finally delivered to us on July 5th, and we were charged and paid an additional $2,589.44. We paid All My Sons Moving & Storage a total of $8,089.44 to be moved 29.7 miles away. They kept our property for almost a week and when it was finally returned to us, we had 19 broken, damaged and missing items, totaling $9,443.95. We filed a claims report and was offered $300, which we declined to accept. We were told that since we signed the Bill of Lading (BOL) we were only entitled to receive $0.60 per pound for our claim. We didn’t see that information on the BOL, and besides even if we did, what choice would we’ve had? Before AMS will unload our property from their trucks, we are still required to pay and sign the BOL. Our experience with All My Sons Moving & Storage was expensive and unnecessarily aggravating. They did not make their charges and fees clear prior to the move. Once the bill went from $350 total, to $7,000, they would not even attempt to accommodate us so that we could pay them that night. The means by which to pay them was in a lock box that they packed, just a foot away on their truck. Instead they choose to hold our property hostage, resulting in my family and I sleeping on the floor in an empty house for almost a week. We had to sign the Bill of Lading under duress in order to receive our property, resulting in a $300 maximum settlement offer for our damages claimed. I would not use this company ever again!

Excellent team of movers. A + on all services provided. Very organized and customer oriented moving company

No one should book with this company.

A nightmare

STAY FAR, FAR AWAY!!!!! They are quick to book you and take your deposit but they bailed on me on the day of my move! I don't care that men called out sick (probably from post-holiday hangovers/laziness) and you suddenly and very suspiciously had to move offices. They were impossible to get ahold of, both the Richmond office and corporate. Steve, the operations manager, is useless and rude. He offered no apologies until I demanded one and made no effort to help me. I was fortunate to find someone else to do the move, but no thanks to them. I have never been more disgusted with a company in my entire life. I did manage to speak to a manger at the corporate office who was shocked and apologetic, so I hope this location is held accountable. I am not sure how they stay in business since this moving company can't seem to execute a move, but hopefully people will stay FAR AWAY from them.

unknown

Estimator did not show up for appointment.  When I called, I received a run around.  Then the estimator called me - told me he didn't have my phone number, and my address would not show up on his GPS.  He got very rude, very fast, and told me if I was going to be argumentative, I should find another mover... OK!!  Happy to find another mover.  If they can't find my house, can't find my telephone number, they don't need my business.  Horrible customer service.

unknown

HORRIBLE!!!  Numerous broken items.  
* Couch ripped in 5 places.
* Desk completely destroyed.
* Glass on coffee table broken.  
*Leather on chair ripped
* dresser scratched numerous places
Had 3 guys doing move, 2 of which took numerous smoke breaks while I'm paying $139 an hour.

unknown

unknown

See above This is was a company we used 4 months ago. Totally different experience, terrible service this time around. Moving crew was not up to the task

The worst experience 'ever' in a move.

Four men arrived in a truck that had no tailgate ramp and no lift mechanism on it. One guy literally dropped (let go) of a case of very expensive wine, instead of bending over to put it down on the floor. Rare port and French wine were smashed (about $500 to replace). He did the same thing later that day with a case of fine Spode brand of Christmas chinaware. We haven't opened that yet, but expect there to be some casualties. Our furniture was abused and so were our appliances! I could go on and on, but suffice to say "they were our biggest mistake" and hopefully others will benefit from this report.

The WORST service ever provided for packing, MICE, price, damaged goods, lost items, over charge!!!!, and delivered someone else's goods mixed in mine!! Their quote was $2600 charge was $5200. They charged $3200 just to deliver goods. It arrived with overwhelming breakage/ damage on most items. I even had MICE in one Rubbermaid that they broke loading! They also tried to deliver an entire crate of another person's items. They ran out of packing materials. They dropped most large furniture that were new. In nearly 30 moves this was by far the worst! Tried to call supervisor as this unfolded and she blamed careless movers, took NO responsibility! I asked for them to exterminate my boxes because of mice and she NEVER called back. They refused to tag all boxes. We were not given goods list on pack out. They forgot list when delivering so we could not verify delivery! The president, said I called her refusing list, that was a lie! They have practice of asking for TIPS even with this mess!

From the first call to get a quote and ask my questions until the movers had completed their move it was a great experience. The entire team was very professional and customer service oriented. The morning of the move the movers showed up and loaded the furniture, etc that was to moved from the house to the apartment. They loaded this within an hour and not once did they ding my walls or damage any furniture. When they unloaded the furniture they used the same care as loading. What I thought would take 4 hours only took 2 hours to complete with no damage. I have made several moves in 25 years and this was one of the best I have had done. I highly recommend.

They were wonderful! They were personable, prompt, detail-oriented and efficient! I would definitely recommend them to others!!

They did excellent efficient work. Movers were extremely good to work with. Treated belongs with the care. Large glass top for dinning table and other glass table tops arrived in perfect condition. They accommodated our need for a quick move, therefore the actual date of move was one day later than originally planned. They kept us informed of timing and sent extra personnel to pack and load.

This company is HORRIBLE!  DO NOT USE!  I just noticed they were on Angie's List and I had to leave my review of them and their services which we utilized in spring 2010.  I called them and got a quote for a small 2 bedroom apartment.  They quoted $545.  Not to mention, where my husband is military and we had just been stationed in Virginia a few months prior,  almost all of the stuff was already in boxes still packaged from our last move.  We were only in the apartment less than 6 months before buying our home.  So most things stayed stored.  Only things that needed packing were our dishes, kitchen items and beds/bedding.  We moved our own clothing and personals on our own. Sounds simple, right?  Well, that is where the nightmare began.  One the scheduled day they arrived 1 hour late.  The sent 3 men.  1 began in the kitchen. The other 2 taller and larger men began with the furniture.  They had all our living room furniture out in under half an hour.  Then they took a 30 minute break outside smoking.  They came back in and moved our armoire from the bedroom.  We had no dresser.  Only an armoire and a bed.  They took another 15 minute  break smoking and chatting again.  Then they moved out the bed,  this process went on with the second bedroom as well which only had a bed and a desk in it.  By the time they were finished taking all their smoking and goofing off breaks,  we were well into 4 hours.   My husband even had a talk with them about speeding it up that it should not take that long. We were getting highly irritated.  We even called to speak to a supervisor which later was denied by the way, but was still assured it was only $545 for the move.  By the time we got to our home,  we were over 5 hours.  At this point.  We have moved 7 times in our military career and have never EVER had a move take this long.  We don't have much at all to move.  This was just unreal to us, but we figured for the price we'd just deal with it.  Well, after another 4 hours of the men taking a break every 20 minutes and goofing off outside chatting and acting silly, we were finally moved in.  One of the men,  in our home was playing toss with his large pocket knife and dropped it onto  our brand new hardwood floors and took a chunk out of the floor.  I bit my tongue, but my husband had a stern word with him and the guy apologized and put the knife away.  We began inspecting and found they had ripped a corner on our 3 month old couch!  They never covered it but said it would be ok in the truck.  This apparently was a lie, hence the damage.  Then the guy calls his supervisor and he then tells us our bill is $1672.00!!!!  When I asked what happened to $545 he explained he's just the guy who moves stuff.  If I had questions talk to his supervisor.  So, I did and was told there was an hourly rate.  I explicitly asked this prior to hiring them and I was told by Matt at the time it would only take 5 hours and would be only $545!  It's not my problem they underestimated by they could have been honest up front about the hourly charges.  Instead they lied and snuck it in.  And with the behavior of their workers,  I'm pretty certain without doubt, they are trained to be slow and to waste time goofing off in an attempt to eat up time so they can stick you with a huge bill.  Only one of their movers, the one who packed our kitchen items was efficient and never took a break but once.  He was actually annoyed with the other two guys and even commented once to us how sorry he was for their behavior and for taking so long.   While at our house,  I told them I would only pay what was agreed and I was promptly informed they would not leave our house until payment was received and they would remove items back to their truck.   We had to pay them.  After it was all over I raised immortal **** with the owner about it.  He basically didn't care and blew me off.  My husband went to JAG on post and filed a complaint to get them blacklisted so their services won't be used by anyone on Post and also had an attorney send a letter to Gabriel the owner of All My Sons Moving here in Richmond.  A response was received 3 weeks later offering $400 refund.  We accepted although we were fully prepared to go to court, because we had three other people come forward to us with similar issues with All My Sons.  One just so happened to be the VP of the company that built our home.   Now here is where it gets interesting.  The refund NEVER came.  JAG sent out another letter.  It went ignored!  This process continued for a few months.  Finally, we said the heck with it and let it go cause we were tired of wasting so much time, but decided to speak out in public, BBB and internet communities warning against All My Son's of Richmond.  So, BEWARE.  They are Dishonest, have a lack of respect of home and property,  and just RUDE!

It was good. There were no problems. They were very thorough and delicate when moving the furniture.