Custom Stonescaping LLC is Northern Virginia's original stonescaper serving the DC metro area since 1994. Stonework, plantings, drainage, and lighting- Custom Stonescaping is your resource for an amazing property transformation! Family owned and operated by Jeff Reynolds, Custom Stonescaping will provide you with a complete in home landscaping design and estimate for FREE. Custom Stonescaping has 5 experienced landscape designer and 12 highly trained teams that will efficiently complete your project on time and on budget. One of our experienced designers will oversee your project from start to finish ensuring your total satisfaction. Call today to schedule your FREE ESTIMATE.
Patios, arbors, boulders, complete outdoor kitchens, complete planting, custom sheds, drainage/grading problems, driveways (new and replaced), dry riverbeds. spring and fall total yard clean ups, firepits, fireplaces, landscape lighting, leaf removal, outdoor living rooms, patio relaying and cleaning, pergolias, ponds, retaining walls, rock gardens, smaller tree removal & lawn renovations., sod, steps, stone veneering, walkways, water features
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"Thank you for the kind feedback!"
"Thank you [Member Name Removed], we appreciate your feedback!"
"[Member Name Removed], We are sorry to hear you were not fully satisfied with your project that was completed in April. Our designers come with years of experience and ongoing training and certificates to offer expert advice for each project. We strive to offer quality service, which I am happy that you are content with the workmanship and we appreciate your compliment. We would like to resolve the issue that you stated and our office manager has reached out to you directly to find a solution. We look forward to rectifying this problem so that you may enjoy your project fully."
Everything looks great and they were a pleasure to work with. Customer satisfaction was very important to them.
"Evan initially and quickly provided a free design and estimate for [Member name removed]. During many months time, [Member name removed] had visited the showroom, sought HOA approval, changed the materials, and never followed up with Evan about a final material decision and plan that we could move forward with. [Member name removed] then contacted me, Jeff, (I am the owner), directly. I asked her what she was planning to do. [Member name removed] did not know if she was going to use the pavers as a garden border (which was originally planned) in a small space off a driveway or use them to drive on the pavers. I gave her options of either a paver garden border edge to retain the mulch on a small garden bed between her and the neighbor, or to simply eliminate the flowerbed all together and install the pavers that could be driven on. I gave her some possible paver styles and colors that would look great with the existing driveway. [Member name removed] still didn't know what she wanted. I explained if she could simply send a picture to me of the area via text or email, I could assist her in a decision that day complete with pricing, and recommend the proper paver style to use. I never received a picture, [Removed member name] was unwilling to provide any dimensions or decide on a paver style and color. If [Member name removed] used the time spent leaving us an F rating on Angie's list to simply send me a picture and make a paver decision we could have provided an estimate and this would be a non issue. I simply don't understand as a business owner how I am supposed to design, price, and install a project when the homeowner does not know what they want, what materials they want, and won't cooperate with the design process. We at Custom Stonescaping are both extremely responsive with estimates always providing a FREE design as well. We have 5 professional and fully trained teams that can install your project usually starting in a few weeks. If you bothered to read this far, give us a call and see for yourself :)"
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