CertaPro Painters® of Arlington

it went perfect and very professional

The detailed proposal was very helpful and the channels of communication with the office were excellent. The work supervisor, Jose, was very good at answering questions, but it would have been helpful to have a more detailed briefing at the start and end of each day about what was going to happen or did happen that day. The quality of the workmanship, both the painting and the carpentry was excellent and the project was finished a day ahead of schedule.

Did not hire or even contact CertaPro.

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Work exceeded our expectations. |Very thorough project review. |All of the things we wanted done were done on time and on budget. |Eduardo, as site supervisior, worked like it was his house in terms of preparation, work, and clean up. |I will use these company without hesitatio

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CertaPro Painters of Arlington did a fantastic job on the outside of our house. First they are extremely responsive, detail-oriented, and specific. Steven Choi, the owner, came out and inspected the house, taking lots of pictures, and gave us a detailed estimate. He is super knowledgeable and answered our many, complicated questions easily.

The paint on our house was in very bad shape. The CertaPro estimate was SLIGHTLY higher than some others--and less than some. The agreement for the job was also detailed, stating exactly what would be done. The job was scheduled quickly. Yeong-Min Choi, who is the liaison once the contract is signed, was amazingly responsive and right on top of everything. We added some work after the contract was signed, and there was no problem with that process. The crew and their leader were great -- extremely careful with our house and checking in with us every step of the way to be sure we were satisfied. They showed us the colors on the house before doing large amounts of work.

Unfortunately, I had picked one color that was one shade too light, and they worked with us seamlessly to have the paint store re-mix without wasting the paint. FABULOUS cooperation. They finished the job right on time, and on budget. Really, the job could not have gone better (except if I'd chosen the right paint color to begin with!). CertaPro is a big company but this franchise is locally owned and operated, and of course the crew is local. Working with them was like working with the best next-door neighbor you ever had.

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Very professional and caring crew.  I have used their services twice and hope to have them back in the future.

Very punctual, straight forward, good.

They were very thorough and clean.  They did an excellent job of providing a professional painting job.  They had the supervisor (Alberto) review the job every day before they went home.  They made on the spot corrections and also came back to the house after we noticed a few small issues and fixed them--no questions asked.  The company is trustworthy.  We left them alone in our house for an entire week while they painted.  We highly recommend them to others.

Work was completed on time, at cost, and care was clewed at a the end.  Very satisfied with the quality of the work

Steven Choi, the owner, was meticulous in detailing what would be done, and so completely professional in keeping in touch, updating me with rain delay possibilities, etc.  His foreman, Oscar, went above and beyond with this project.  He let me know one of the reasons the previous paint was peeling in a certain area, and offered to remedy the problem so rainwater wouldn't drip that way again.  Since I had the materials for him to do this (a few leftover asphalt roof shingles), Oscar didn't charge any extra.  He fixed a door that wasn't closing properly at no charge as well.  The whole team did such a beautiful job.  They scraped and sanded for an entire DAY to prep the surfaces well, and then handpainted two coats all over.  There is not a stray drip to be found anywhere, and I'm a perfectionist.  I'm so pleased.  I had two other estimates, one a low-ball with no documentation, no contract, and another with very little documentation which was within $200.  Steven took so much time to assess the scope of the work and detailed what he would do with what products, with photos, and contacted the stain manufacturer as well to be SURE the work he intended on my previously disastrous deck would adhere, well, and for a long time.  This is a wonderful small business franchise.  Do not hesitate to hire this team!

We had multiple estimates and chose Certa Pro to do the work because Steven was punctual, gave such a thorough estimate/description of work and promised to have paint removed by hand, not a power washer (which could damage our odd roof) and the price was comparable to other companies who were doing less work.
We did have one problem in that the painters did begin work with a power-washer, there was some blame pushed around but the issue was resolved to our satisfaction in that our warranty was extended for a few months (to insure there was no damage or parts would have been replaced) and the worker who didn't thoroughly read the work order came to our home to apologize on his own time.
Nine moths later, no damage was done from the power washer and the work looks great. The team doing the work was punctual and professional and they were incredibly neat by containing the entire work-space in plastic. I recommend Certa Pro and will use them again.

I am very pleased with the work they did. I would recommend them to anyone. They were very thorough when preparing the estimate.

We spoke with CertaPro during the search for a company to paint the interior of our house.  I was highly impressed with Steve Choi's knowledge, thoroughness, and enthusiasm for the project.   They weren't the cheapest, but I felt like it was worth the money to get it done right.  The foreman, Alberto and his crew did a great job in repairing our downstairs bedroom, skimming all the walls and the ceiling and painting it, after people before had done a poor job removing wall paper.  They also removed wallpaper in our downstairs bathroom, which we discovered behind the vanity.  The work was done quickly.  I was impressed that Alberto came back, no questions asked, after a noticed a few small spots that needed touching up, that my husband had missed during the walk through.
I would highly recommend again and would probably use them for another big job and would encourage anyone hiring them to take advantage of their desire to get your job done the way you want it.

Yeong-Min Choi, a co-owner and our estimator, and our painting and carpentry supervisor Oscar and his 3-man crew were professional, knowledgable, hard-working, and aspired to do an outstanding job, which they achieved. They completed the work in 15 days, working weekends too, only missing 1 day because of rain.
Our garage door panels (original 1928 door) were not quite done to my satisfaction but, after I mentioned it, the panels were worked on and finished to look like new.
Our front porch iron railings (original 1928) were terribly rusted, peeling, and even in several places crooked.  Oscar and his crew scraped all the paint and rust off, down to the original iron, then primed and painted.  The railings look new, and the paint should last because it is now on solid iron instead of on rust and peeling paint.
I recommend without hesitation!

The CertaPro salesperson was both timely and courteous, and reviewed the work to be done in considerable detail.  As the job was relatively small, the intent was to schedule this near the end of the week / weekend.  The customer service rep was equally responsive and courteous, and the workmen arrived promptly at 0800 on Friday, finishing the prep work by noon.  Painting commenced at 0800 Saturday morning as scheduled, and was completed by approximately 2pm.
The good:  Again, CertaPro reps could not have been easier to work with.  The job was scheduled promptly , and the workmen were both punctual and as neat as could reasonably be expected.  The prep work was exceptional.
The not so good:  At first glance, the painting itself looked good, considering that it was still drying .  However, upon closer inspection, there were a couple of areas that were missed - somewhat disconcerting as there were supposed to be two coats - smudges/drips/splatter, and some trim work was a bit dodgy.  Frankly, I attribute this primarily to an attempt by the workmen to work through the day without lunch, and the paint was not drying quickly.  CertaPro came back to address the problems initially found (ceiling / door / selected wall areas).  However, considering the price, while the quality of the prep work was an "A", the painting itself would be closer to a "C".

Certapro was highly recommended by the contractors that finished our basement.  They stated that we could save costs by contracting directly with them v. having the basement contractor sub contract with certapro.  I went online to the website and scheduled a free estimate/walk through (as the job is a tad more complicated than normal) weeks in advance.  Three days in advance I called to confirm and the operator stated that we were all set for a Saturday appt at 1130.
Saturday came and no one showed up at the designated time.  At 1230pm I called and the oeprator stated that the they should have been there and then tried to reach the estimator (after putting me on hold).  She came back online and said that she left a message and would call me back as soon as she found out what was going on.  At 1 pm I called back to figure out what the deal was.  The new operator put me on hold again and then came back after a bit and told me the story that their online reservation system didn't seem to transmit the reservation to the scheduler/estimator and as such we would have to reschedule.  She then attempted to explain that this wasn't the company's fault.  I explained that reasonably it was, as I did my due diligence and reserved online, recieved a confirmation.  I then called the business a few days before hand to verify that the reservation was still on and they stated that I was all set.  As such, I explained, that a reasonable person (even if it's a technology error) could conclude that the business is at fault for missing a reservation.  She then did another reservation for me, but not until twoweeks from now.  I stated that I am expecting the company to apologize and make this right (a discount or something that would keep me as a customer) before signing any contract.....I am more than willing to change this review if the company honors their commitment to excellence.

UPDATE 11/9/2012:  After the franchise owners saw the above, they quickly stepped up to the plate and called me to express their sincere apologies.  Seems appointments are scheduled by a central call center that is not under the direction of the franchises.  They expressed their frustration with what happened and the co-owner was quickly dispatched to my house on 'my time' to do a full and complete estimate.  Steven was extraordinarily detailed in his estimate. complete with pictures and a 3-4 page full write up of expectations, notes, and extras that we discussed during his estimate.  He even went the extra mile to educate us on paint and gave us recommendations on colors.  We decided to go with them, NOT Because they were cheaper than other estimates (which they were not), but rather because the proposal was so incredibly detailed, that it left no room for error on their part.  In addition, his partner and co-owner was meticulous in her follow-up and communication.  because of the foul up on the schedulers part, they also offered a discount on their proposal.

The painting project manager was named Eduardo and I cannot express my appreciation for his detailed work.  He arrived exactly on time every day and the work was not only meticulous, but so was the cleanup (not a DROP of paint where it should not be).  He also strongly suggested some extra trim work that the original contractors who reconstructed the room had left out.

We will certainly use them again!  However, I do have to keep a C on responsiveness (moved up from an F) due to their central call center.  Seems some retraining is in order.....

Everything went well.
Steven Choi is the owner of the business which is a franchised with CertaPro Painters.  My comments apply to Mr. Choi, not the franchising firm.  I know almost nothing about the franchising firm. Mr. Choi's workmen did excellent work.  They made minor repairs to the drywall. They carefully scraped and repaired the surfaces to be painted before applying paint.  They applied paint with brushes instead of rollers. The resulting work is more uniform than painting done with rollers.  They installed new heating vents.
Mr. Choi uses nine crews.  Some crews apply paint with rollers.  Mr. Choi charges lower prices for roller-applied paint than the brush applied paint.
I live out of state.  Mr. Choi telephoned me while he examined my house.  We discussed the problems related to the existing carpentry and drywall while he was looking at the house.  We discussed what he recommended doing about them. He prepared a detailed description of the proposed work.
The house is a rental property.  I wanted beige walls.  Mr. Choi selected the exact color after considering the effects of daylight when the largest room was used.  He is very knowledgeable.  
Mr. Choi's communication skills are excellent.  He explained all of the details in terms that I could understand.
There were no surprises when the work was compete.

Well.  I expected more follow-up from the owner but Eduardo who did most of the painting and carpentry was very professional and polite.  Cleaned up and respected my property and my time.  Did a good job replacing rotted wood and kept the price reasonable.  He kept me informed and I would use him again.

Quite well done.  They returned on a Sunday to verify that the job was well done and apply finishing touches.

Everything went smoothly and the paint job went great.  They showed up on time and cleaned up after themselves.  They even called to let me know they were running 10 minutes late due to traffic on one of the days.  I will be calling them again when I need painting in my new home.

They did a fine job.  I was very satisfied with the information they gave me to start with before I even had a contract signed.  The guy that runs the company was very good and the day he came in with his computer.  He took a lot of pictures and had a very long discussion, about a couple of hours.  He wrote up his contract right then.  The crew that came in to do the work did a fine job.  I had no problem with them at all.  They were clean and neat.  I would recommend them to anybody.