The Window Man is a family owned and operated business serving the DC Metropolitan Area, Northern Virginia and parts of Maryland for 30 years. Known as "The Educational Window Company", due to our business philosophy of, "We Educate, You Decide. We don't believe in high-pressure sales pitches or pricing gimmicks. We carry many brands and materials, yes. But our most popular replacement window (and for obvious reasons once you compare) is by far the Infinity from Marvin Ultrex Fiberglass replacement window. 8X stronger than cheap vinyl, the Infinity Ultrex Fiberglass window will never rot, warp, bend or bow! Strong profiles allow for narrow frames and sashes, which allow for more natural light and expanded views. We also carry the industry-leader in Secondary "Storm" Windows, the Mon-Ray High-Performance "Storm" Window. Love your wood windows? Great! Then keep them by simply adding a Mon-Ray Secondary "Storm" Window. We offer FREE In-Home No-Obligation Consultations! Or, if you prefer, you can visit either our fully-staffed "Hands-On" showroom, which is open 6 days a week. In our showroom, you will find full-size, installed windows that you can take for a "test drive" side-by-side-by-side...we believe it's the finest showroom going in all of the replacement window industry. Give us a call today at 703.978.9888, or visit us in Fairfax!
Replacement windows & doors. Shutters & Window treatments.
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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88% | ||
7% | ||
2% | ||
2% | ||
2% |
"THE FOLLOWING IS OUR RESPONSE TO THE COMPLAINT FROM THE MEMBER: SHE SIGNED A SALES AGREEMENT WITH OUR COMPANY FOR THE SALE AND INSTALLATION OF ONE ENTRY DOOR ON 02/28/06. TO ENSURE THAT WE CAN PERFORM THE SERVICES AGREED UPON, ALL SALES AGREEMENTS ARE SUBJECT TO FINAL APPROVE FOLLOWING THE FINAL MEASURE AND INSPECTION. AT THE TIME OF THE FINAL MEASURE, IT WAS DETERMINED THAT THERE WAS A STRONG POSSIBILITY THAT HER EXISTING STORM DOOR WOULD NOT BE ABLE TO BE REINSTALLED, DUE TO THE FACT THAT HER NEW DOOR WOULD NOT BE THE EXACT SAME SIZE, AND THAT IF WE COULD THE CHARGE TO DO SO WOULD BE $180.00 THAT WAS NOT INCLUDED IN HER ORIGINAL ESTIMATE, BECAUSE OF THE POSSIBILITY WE WOULD NOT BE ABLE TO PERFORM THAT SERVICE. WE INFORMED THE MEMBER OF THE SITUATION. SHE WAS NOT HAPPY ABOUT THE SITUATION. WE AGREED THAT IF WE COULD IN FACT INSTALL THE EXISTING STORM DOOR TO HER NEW DOOR, WE WOULD REDUCE THE CHARGE TO $100.00, WHICH IS THE AMOUNT CHARGED BY OUR INSTALLER TO INSTALL THE STORM DOOR. WE WERE NOT ATTEMPTING TO MAKE ANY PROFIT, SIMPLY TO COVER THE BURDEN OF OUR COST. THE MEMBER WAS STILL NOT HAPPY. WE GAVE HER THE OPPORTUNITY TO CANCEL HER SALES AGREEMENT WITHOUT FOREGOING HER DEPOSIT OR ANY OF THE COST FOR THE TIME WE HAD INVESTED IN HER JOB AT THAT POINT. SHE DID IN FACT CANCEL HER SALES AGREEMENT THE VERY NEXT DAY AND WHICH TIME WE ISSUED A FULL REFUND OF HER DEPOSIT."
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