New World Title & Escrow

Bad experience, I lost a lot of money because they didn't follow through on a time critical sale the people I interacted with had bad attitudes.

unknown

Delays in responding to email requests
Offering inaccurate deadlines and excuses for not meeting them
Contacting another person involved in refinance and giving them More information than myself when I was the one paying for the service
A bad attitude about it when questioned
Very unprofessional overall

They were very good.

Extremely well.  We've bought 14 homes before (some for personal residences, some for personal occupancy).  Additionally, I am a real estate attorney and my husband was a lender and courtesy closer for years so we are very familiar with the process and have worked with dozens of title companies and closings before.

Things that stood out:

- Nancy Garner was extremely responsive.  She was our main point of contact on the transaction and I think probably averaged about 5 minutes to respond to every e-mail.

- They knew how to work with a FSBO (vice realtor) and were good about reminding us of things we needed to do

- Nancy noticed the seller hadn't completed a required item (termite inspection) so worked with him to get it done ASAP and then ensured that closing would still be on time even with the same day closing and inspection results delivery

- Nancy responded to every e-mail with a "no problem" and meant it

- A real estate attorney attended closing and walked through the HUD 1 line by line and then was prepared to talk through each document with us (this has never happened in any closing I've attended before)

- My lender didn't have the final closing numbers until the day of closing so my cashier's check reflected an overage.  Nancy had the difference ready for me in a check at closing so I had an immediate refund

- Total fees seemed reasonable: $1935.20 for lender's title, $440 for title service fee, $100 for title abstract, and $1,449.28 for owner's title policy. 

- Instead of a huge stack of documents we didn't need, they provided us with a closing binder including the HUD 1 (most important document), survey, and a CD containing all remaining documents with an online password so we could also access the information through their website.  They also provided recommendations on uploading other documents (home improvement receipts) to that same CD so when we go to sell the house we have all documents in the same location.

- They gave us a $100 Home Depot gift certificate as a thank you.

Absolutely professional, fantastic experience all around!!!

From the first point of contact to the settlement, everyone at New World Title were professional, polite and efficient. Their pricing is also very competitive as compared to other companies. I would highly recommend them for a purchase or refinance settlement.

Thank you Nick and Nancy for all your hard work!

I am a Loan Officer for a mortgage company. I have worked with New World Title for about 12 years now and have been extremely pleased with their tremendous knowledge and customer service. I have worked with many title companies over the years and very few of them are as pro-active, responsive, or as knowledgeable as New World Title. I have even called them for help on loans that they were not even working on in order to fix problems that came up with other title companies. If you are refinancing, you can ask your mortgage lender to use New World Title for your closing as you are not required to use any particular one. Additionally, if you are purchasing a home, you as the buyer have the right to choose your title company as well. Be confident in selecting New World Title that your transaction will be done properly and timely. Aside from working with them with my clients, I have personally used them for my own personal transactions and they have always done a wonderful job.

While I don't have a vast amount of experience with title companies, my experience with New World Title was one of the easiest transactions ever. They were totally prepared for me when I got there. No waiting. Then, when I was brought into the room, the whole process was so smooth. Of course I had to sign my name a million times, but every question I had was answered thoroughly and with patience to make sure I understood. They understand that this is probably the most important financial transaction of your life and go out of their way to make sure you understand everything. I will definitely be using New World Title and Escrow for my next real estate transaction.

It went very well. The customer was very happy, the paperwork was in order and my life was made easier.

We used new world title and escrow for the closing of our new home purchase. They made the process so painless. They have an attorney that does all their closings even with their multiple locations and ability to come to the customer. My last closing which was my first, i had a lot of questions but the title representative couldn't answer as she was just a lei person. all she did was present doc and tell me where to sign. New World title rep. was able to explain each page and answer all our questions as the was my Fiance's first closing and she was very nervous. They were able to put her at ease. Thank you for getting us to closing on time so we can enjoy our new home.