My Pest Pros

"Thanks for allowing My Pest Pros the opportunity to help protect your home. We are happy to hear that the inspection went well and also that the technician called to let you know about the traffic. We would rather over-communicate with our clients so they are fully informed about issues, from traffic to conditions in your home. You care about your home and so do we. Our technicians have booties in their vehicles so they do not dirty your floor or carpets. It's a small way that we want to make sure that we can help maintain or improve the quality of your home. Please let us know if we can continue to help protect your home and family."

"Thank you for reviewing My Pest Pros and the opportunity to help protect your home. We were happy to report that there was no termite activity. An annual termite inspection is a smart investment for every homeowner, especially in our area because there is a lot of termite activity. While nobody wants to find termites or another pest problem, it's always best to be proactive and catch issues early. Similar inspections for rodents or other pest issues are also a good idea. We provide free general pest inspections and our technicians can make recommendations for ways to help keep pests out as well as treatments. Please let us know if you have any future problems or concerns that we can help address."

"We were glad we were able to get there ASAP to address your bedbug problem and that the results have been great. Please let us know if that changes. Thank you for the opportunity to help protect your home and for the great referral."

"Thank you for reviewing and allowing My Pest Pros to serve you. While we appreciate the great review, I want to share that this was a case where I felt we made a mistake. The technician was not aware of the full service he was supposed to provide. The client was supposed to have an inspection and treatment for rodents, including attempting to block entry points. The technician did not realize that the promotion included trying to patch the entries. While the client felt part of the problem was caused by her husband's lack of awareness about what was supposed to be included, I felt this was our fault. We went right back to the client's home the same day we were contacted and completed the service as it was supposed to be done. Why am I sharing this after a positive review? Because we're not satisfied unless you are happy. Mistakes are going to happen with any contractor. How they deal with it is important. We're going to make you happy!"

"We're happy to hear that you have no surprise guests since we treated. Please let us know if they come back! Thanks again for allowing us the opportunity to serve you!"

"We're always happy to hear when you are happy! While it's not always possible to be there within a few hours as we were the last time - that's our goal. We want to address any pest problems you have ASAP so you can enjoy your pest-free home! Thanks again for allowing us the opportunity to help protect your home!"

"Thank you for your feedback and for allowing us to help protect your home. We know that you can choose any pest control company, but we strive to be different by guaranteeing our work and through excellent customer service. We're glad that we have no let you down. Please let us know if we ever fall short because we want to know so we can fix it and make it right with you."

"Thanks for your feedback and the opportunity to serve you. We are really sorry for the inconvenience about having the technician have to return the next day. He was unprepared and that was unacceptable to us. He also failed to tell us the job was not completed - which we only learned when you called. That again was unacceptable to us. Our clients have high expectations and so do we. We expect our technicians and office staff to perform at the highest level. Mistakes and problems will happen. We know that. But what is key is owning up to what happened, explaining to the client what happened and why, obviously apologizing, and explaining how we're going to fix it. The final step is how we learned from it and making sure we have the processes in place to both identify, avoid and address problems. Hopefully problems will be few But when they do occur, we need to properly address the situation so you are happy."

"This job was definitely difficult because the height of the wasp nest was higher than most pest control companies typically remove or treat. But the job was made easier thanks to your communication. We do have a strong network of partners, from painters to electricians, real estate agents, roofing, gutter and siding companies as well as landscapers. This is important to us because we value our relationships with clients and want to be able to help them even if it's not work we do ourselves. We're able to use this partner network to address client questions, beyond the scope of pest control, refer trusted companies that are able to help mitigate issues that may be causing pest problems, offer our clients additional discount, and, in this case, lend us a really, really, really long ladder. Thank you again for allowing us to protect your home. Our guarantee is simple - You will be happy you hired My Pest Pros!"

"Thank you for allowing us to help take care of your pest issues. Please let us know if we can help in the future or if additional treatments are needed. We want to make sure you are happy!"

"Thank your for allowing My Pest Pros to help protect your home. We're happy to hear the treatment went well and the technician was professional. We strive to provide a quality and professional experience for every client regardless of the size of the job."

"We're gad as well that the problem was not such a big deal and that you found the service great. Please let us know about the miscommunication so we can share it with our techs and use it as a learning experience. We always want to identify ways to improve service and customer experience."

"We're glad to hear how happy you were with our service and the technician. We don't want our technicians to rush to complete jobs. You expect them to do the job right the first time and we do too! Part of our training includes a heavy focus on taking the time to talk and consult with clients to understand their problems, inspect, educate and, of course, treat. We're here to answer all of your questions. By educating clients and addressing any questions or concerns, we're able to build a stronger partnership and guarantee your pests will be eradicated. Thank you for allowing us to serve you!"

"Thanks for your feedback. We pride ourselves on providing good service and value products. We appreciate your business."

"We are happy to hear that you are able to enjoy your yard again. Recurring treatments are highly effective. Thank you for allowing us to serve you."

"We are glad we were able to shift our schedule at the last minute to accommodate yours! And thank you for the excellent review. We're happy to hear that we were able to eliminate your mosquitoes and that our service was great. Please let us know how if there ever is a problem because we want to address it immediately. Thanks for the opportunity to serve you!"

"Thanks for your feedback and allowing us to treat your home. While mosquitoes are not covered by this treatment because it's primarily for inside the home, fleas definitely are included. We will reach out to you shortly to see if you would like a technician to come back - at no additional cost - to provide a flea treatment. I'm sorry that the technician misinformed you. We will certainly make sure our techs are aware of what is covered. Thanks again for your business. We will call you shortly."

"Thank you for allowing Mosquito Terminators to help protect your yard this season. We're glad to hear that you have seen a huge reduction in mosquitoes and aim to keep it that way. Our treatments are very effective, plus we re-treat when necessary at no charge for clients who have our recurring protection plans. Thank you again for your business."

"Thanks for your review and allowing us to protect your yard and family. Please let us know if mosquitoes come back earlier between treatments and we'll be back out to take care of them. The weather can effect treatments, but we will be there to take care of you. Thanks again for your business!"

"Thank you for your review and the opportunity to serve you. Please do let us know if the pests come back out. We're sorry the tech was late. Sometimes that is inevitable in the local traffic or he may have been backed up on a prior job. But we emphasize to our techs to communicate with clients to make sure they know if there is a delay or other problem. Thanks for your business!"

"Thank you for the opportunity to earn your business. We emphasize with our staff the importance of customer service and communicating as much as possible with our clients, so we're happy to hear that it has gone well. The traffic in our area as well as other inevitable delays due to appointments that run long or other issues will inevitably lead to delays. But we try to keep clients informed about potential issues as they arise."

"We're happy to hear that you have been pleased with the results of the treatment as well as our customer service. Thank you for the opportunity to serve you and the positive feedback. Please do not hesitate to let us know if there is a problem or if we can do anything different. We know we need to earn our clients' business and strive to do that everyday!"

"We're pleased to hear that you found the process and communication easy. That's our goal. If anything, we try to over-communicate. Thank you for the opportunity to earn your business."

"Thanks for your feedback. We're glad that we were able to identify that you did not have termites and hope that you were able to successfully treat the carpenter ant problem yourself. Please let us know if we can assist you in the future. I do want to clarify that you purchased a termite inspection for $30, not $125. We offer some lowest prices in the market for termite inspections."

"We're glad that we were able to provide a solution that meets your needs. We know one-size does not fit all, so we want to work with our clients to create the best solutions to meet their needs. While our Angie's List deals are often great deals, sometimes we are able to offer lower prices or better deals depending on your need, home size or budget. Most of all, we're pleased to have the opportunity to help protect your home."