Long's Corporation

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This is the second time we've had Long's Corp. visit our home for plumbing repairs!  Sherry was our plumber both times, and she was exceptional.  Last time, she located a leaky pipe in the wall without any problems, and she quickly and efficiently repaired it. She even gave us the portion of the pipe that broke just so we could have it if needed for insurance purposes.  For this second unrelated visit, Sherry and another plumber came out to replace an outdoor faucet and install an indoor shut-off valve (which has been missing since we moved in).  Sherry is so professional and very nice!  We like this company because they are dependable and the plumbers obviously know what they are doing.  We've decided that we'll continue to make Long's Corporation our plumber of choice for all future needs!
We took advantage of this company's Angie's List coupon for $300 worth of service for $200.  As an aside, I accidentally purchased more than one of these coupons by accident!  I called Angie's List and they were very helpful in canceling one of my online purchases.  Thanks to Long's AND Angie's List for their professionalism and kindness!!!!!

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Getting appointment was simple after securing discount coupon from Angie's list.  Within 24 hours I was able to call Long's service scheduler and select convenient  date & time.
Plumber called within 30 minutes of arrival time.  Diagnosed regulator problem and proceeded to replace unit which all told took about 30 minutes or so. Then he replaced toilet mechanism , went over repaired items and we paid then & there.  Entire repair process took approximately one hour including initial and final walk through.
Very efficient and speedy process and we certainly would use Long for any future repair needs.

The technician was professional and extremely helpful. I didn't even know about the Angie's List deal and he suggested I purchase it as a way to get a better value. He also encouraged me to call the faucet manufacturer directly to see if they could replace the faucet. Low and behold, they did send me a new faucet which saved me even more money. The company in general was so responsive and I will definitely use them again. I had been working with another plumber for about two years and when I called to schedule service - the soonest appointment they had was over a week away. So I called Long's and they scheduled me that day. They are now my go-to company for all future plumbing needs. Great service, fair pricing, prompt and professional.

Overall, could not be more pleased with their service. Very professional and have not experienced any problems with their service and have used them a few times in the past couple of years with no issues to their repairs. Highly recommend for any of your plumbing needs.

Excellent service and responsiveness at a fair price.

It went well.

Fine.  They replaced two thermostats.  Still works.

The work was well done and the plumber was very knowledgeable and thorough

Called the office to schedule the spring servicing of the A/C system. Technician arrived as scheduled and conducted the servicing including turning off the humidifier. He finally provided a detail report of the work done.
We have used Longs for this service as well as as needed plumbing problems for several years and have generally been happy with the work done.

Excellent

They did a great job. This is the second time I've done business with them and this time I was able to find a deal through Angie's List. I just talked to them today for more work. They were pretty good.

Perfect! Couldn't ask for a more professional experienced to quickly identity the problem & fix it. Bonus! Unlike other service providers I've used in the past, nobody tried to sell me something I didnot need.

Everything went very well

Last Saturday I notice the water not draining in our  basement drain. I researched plumbers on Angie's List and found a $200 prepaid service available from Long's.  I purchased the $200 service Sunday. Long's contacted me on Monday, scheduled the service for Tuesday afternoon. Long's crew arrive promptly at Tuesday's scheduled time, snaked the drain, now it works!

fSteve initially came to check my CAC for not cooling (under a Dominion Products Warranty); the diagnostic cost was $50.  Unfortunately, the fine print of the Domiinion warranty was that the unit still had to be under the manufacturers warranty and it was well past the 10th anniversary of installation date.   He delivered this news in a professional, courteous and empathizing way.
The split CAC system had no freon and Steve showed me the corroded insidel, which had allowed the freon to leak out.  He told me I could replace the coil for $1915, restore the freon, and there'd be a very limited warranty.  But if I needed freon in the distant future, he told me that it would be completely phased out by 2020.  He said I could also consider replacing the entire system, since there's no telling when another big part could fail.  He didn't give me estimates because he wanted to research the particular part number, etc (he'd taken the serial number of the indoor coil)., but that he'd get back to me the next day with some more info.
Later that afternoon, I received an email (my preferred choice of contact) with cost estimates for doing either way.  At the time the part was available.
Much later, after I'd decided to repair the system since I'd already replaced the compressor, I called to leave a message for him to go ahead.  By then the part was no longer available since the system was so old and the SEER standard now is a minimum of 14.  When he called to tell me that, he asked to come out and take some measurements to determine what other indoor coil might be used and to see how much adaptation of the casing and duct work would be needed.  Again, he didn't push a new system.
I haven't yet decided what to do.  If I get an entire new system I'll comparison shop.  However if the Longs' Corporation quote is competitive (not only if it's the most economical),  I'd go with Longs for the personal service and professionalism.  It's a small business which has served the Northern Virginia area for many years and I appreciate that.  It also has a post-installation service plan for purchase that makes a lot of sense.  

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Great! I love that Long's isn't a commission based plumber. Sherry helped me to realize what small things I can do to extend the life of our pipes and appliances.

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