HOME SERVICE SOLUTIONS/NATE OWEN HIGH END APPLIANC

Nate's charged me over $450 to fix my dishwasher, but after two attempts, it was still not working properly. They would not offer a refund. Customers beware. Do not use this company.

Assessed situation and ordered new control board. Back-ordered parts caused two week wait. Parts covered under Wolf warranty. Labor was $239 out-of-pocket expense - a bit steep for a short on-site visit.

Very well. Very professional

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After almost a year and seven visits by repairmen from Bray and Scarf - with no success - I called Nate Owen based on Angie's List reviews.  He made an appointment at come look at the unit, arrived on time, promptly diagnosed my problem and told me the approximate cost to repair it.  Two days later, I received an estimate from Nate, he ordered the parts and a week later, Jennifer called and set up an appointment to have the unit fixed.  Instead of paying over $8000 for a replacement unit, I now have my old one working LIKE NEW and I have ice in my new ice maker for the first time in a year!  I can not be more pleased with the service and professionalism of Nate and his team.  Would recommend them in a minute!

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As others have written, the response time to either phone or email is slow. But in their defense, when I called they had more than a multiple calls come in during the span of our ten minute conversation. The delayed response time was frustrating to the point where I contemplated using another service. However, when the receptionist took the time to explain the cause for the delays (back order on parts) and I could hear how busy they were, it put things in perspective. It's a family run business. They appear to be expanding. They are polite/courteous and professional overall. I didn't hire them with an expectation for them to be my BFFs; I hired them to efficiently and competently get the job done on higher end appliances. They accomplished that goal. They do good work. As a side note, I called them a few weeks later to get assistance on another dishwasher for my parents. Because they don't handle Bosch they referred me to an outstanding other company.

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They did a great job. Only (small) complaint is that they weren't very responsive initially. That said, I think that the admin was on vacation or there was some kind of transition. I would definitely use them again.

He was fabulous. I was happy with his work. He was very nice man. He came in and did not fool around. He got the parts within a day or two. When he came back, he put it back the way it should have been.

Our sub-zero fridge was not making ice very well. We called for warranty service and Nate was recommended. We now know why. He discovered the heating element was bad, called sub-zero for an authorization, then went out to his truck where (surprise!) he had the correct part on his truck. He actually fixed the problem the same day. We also had a defective display panel on our Wolf range, and he did have to order that part. But he called back within a week to set up that appointment and was in and out in less than an hour. I have no idea where some of the bad reviews come from. Nate was professional, on time, and did exactly what he said he would do. Once the appliances are out of warranty we will definitely call him if we need repair work, and we won't complain about the price. After all, they are high end appliances.

This was the second time in a few weeks we required Nate's services, for two different problems, and I would give him and Jenny an A+ if I could. Our message was promptly returned to set up an appointment. Nate was on time, only did the necessary repairs and not more than was needed and charged a fair price. What a pleasure! We will definitely use his services again if our fridge (a 20-year old Sub-Zero) acts up again and highly recommend him.

Nate is wonderful. I first met him in early 2008 when I moved into his neighborhood. Although I only had a casual friendly relationship with him, that all changed when we had the and quot;BIG SNOWand quot; in 2009.
I am disabled and the woman who lives next door to me is elderly. We were stuck with no power, no heat, etc..
Well, Nate came over and taught me how to use and safely maintain my gas fireplaces, which I'd never even turned on.
My next door neighbor was able to stay with me until power was restored and we had heat and comfort, all thanks to Nate.
He is a man of honesty, integrity and compassion and I recommend him highly.

The two guys removed the old refrigerator, installed the new one, checked out the machinery and cleaned up after themselves.
They were professional, courteous, and worked quickly. Definitely impressed with them!

I watched him service my dryer to clean out the dryer vent. He charged me $150 to pull out dryer lent, I felt that his price was high and he reduced the price reluctantly after I said I was going to contact Angie's List. He did not like that I watched him working on the machine. I was only watching so I could see how he did the job. When I called him to come out again for some more work he refused to come out because he did not want to come to my house and then he hung up on the phone.

Initial fix was no sufficient, had triggered another problem which they fixed with no extra charge

The and quot;serviceand quot; light came on in our Sub-Zero refrigerator so we thought it was time to get it checked out. Even though it was a federal holiday (President's Day) I called Nate Owen's High End Appliances, thinking I'd at least leave a message. Not only did someone answer, but Nate Owen, the owner of the company, made a service call that afternoon! I was very surprised. He quickly looked at the Sub-Zero, determined it just needed to be vacuumed out and did that with no charge to me. Then he noticed the Wolf stove and said that the smaller oven for that stove had a factory recall on it and he could replace that at no charge, which he proceeded to do. He also noticed that the larger oven door was not sealing well and needed a new sealer. He didn't have that part with him, or he would have taken care of it on the spot. Three days later, a member of his staff came to the house, replaced the needed part, and serviced the entire gas stove, which hadn't been checked out in years. Both Nate and his staff were professional and efficient. I was extremely pleased. I would certainly use them again and would highly recommend them to others.

I would highly recommend Nate Owen for all high end large appliances. The response was quick, he came when scheduled and ordered the parts immediately , performed the work efficiently and effectively and left the kitchen clean. Best service yet.
I have used Bray and Scarf service in the past since I purchased all the large appliances there years ago, but found they were not successful in doing the repairs that were required, plus the wait time was too long.
I will certainly call Nate Owens again and would recommend him to everyone. A+

We relocated from the DC area but retained our townhouse in Vienna as a rental unit. Our tenant sent an email alerting us that the 7-year old Miele Dishwasher had ceased to clear the water from the unit properly. We quickly found that the dealer who sold us the unit had gone bankrupt and the only other large appliance repairman we had experience with had recently retired and closed his doors. So we commenced our search for a qualified Miele Repairman with a decent rating on Angie's List.
There was more than one, but Nate Owen's High End Appliance Service, Inc in Fairfax caught my eye and I sent them an email late on Monday evening - After 9:00 - expecting to have it on their computers when they came in the following morning. However, at 10:01 p.m. I received an email response from the office manager, Jenny Owen, offering alternative times for a prompt service call. Being a non-resident landlord, I proceeded to set up the financials for payment after the work was done and was informed by Jenny that they charged a flat labor fee plus parts and that the price would not exceed their maximum but it could be lower if the problem could be quickly repaired.
On Thursday their service man arrived promptly as scheduled, immediately diagnosed the problem and had it fixed in less than 20 minutes, included operational testing. Later that day their charges hit my credit card and I found that they had charged us 50% less that their and quot;minimumand quot; labor charge. We were ripe for the picking by a dishonest repair company but instead found we had been treated extremely fairly and honestly - and the dishwasher is running smoothly.
We highly recommend Nate Owen and his High End Appliance Service, Inc and we will use them again without hesitation should the need arise.

He was professional, explained the alternatives, and gave suggestions as to what might be the reasons prior to looking at the refrigerator. He also seemed to be as pleased as we were to find out the repair was minor one.

The service provider arrived promptly for the appointment, and it did not take him long to identify the problem with my Sub-Zero refrigerator, which was a slow leak in the cooling system. He gave me a clear choice between an inexpensive quicker fix, and a much more expensive longer-term repair. He was fine with my choice of the former, and volunteered that, if the problem were to recur within a year and I decided to replace the cooling system, he would credit what I spent this time against it. Also, I asked him about another appliance I was having trouble with; he responded that, although he has worked on that brand, he would recommend others who specialize, and gave me two names. In all, I was very impressed with the combination of competence and candor he displayed.

I had previously had this refrigerator repaired multiple times, at several thousand dollars total. Unfortunately it appears I was ripped off, and the repairs were not done as they needed to be. Nate was very knowledgable, prompt and gave me what I believe was a very fair price (compared to the there). He also has a good warranty on his work, and let me know about the warranties on the parts her ordered.

I had high hopes. Nate Owen High End Appliance Repair had done work previously on our Wolf range with no problems. When our Miele dishwasher stopped working, they were the company able to come soonest, so we set the appointment. They arrived promptly on August 30 and diagnosed the problem as a circulator pump that needed to be replaced. They said they would order the part, which would arrive to them in 3-4 business days. At that time, they would bring the part and replace it. On September 7 (5 business days later), I called and asked for an update. The woman I spoke with said, and quot;Oh, it just must be delayed.and quot; I asked her to call the company to get a status and call me back. She never did. I called twice during the week of September 10 and left messages asking for a return call and an update. I never heard back.
Finally, on September 17, we called Miele directly. They showed no order in their system for a circulator pump for our dishwasher's serial number. They apologized and sent their own technician, part in hand, to repair the dishwasher. Miele was kind enough to give us a discount to compensate for our inconvenience.

For example, I had a quote for $600 dollars to repair my refrigerator ice machine because it is built in. I went without an ice maker for two years. I had him come out for something unrelated but mentioned it to him. He was able to fix it right away for a very low price! What more can you ask for.

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