Why Choose Us? For most of us, our home is our greatest investment. So, when the time comes to upgrade, most of us have high expectations. At Exterior Depot, we actively work to set the standard for value and customer service. These words are often thrown around, but at Exterior Depot, we are committed to more, High Quality, Durable Materials: While maintaining strong relationships with several industry-leading manufacturers, we are always actively seeking out the highest quality materials with the strongest warranties. We realize that our goals are aligned with our customer’s goals and using top-quality materials protects us both in the future. Don’t be fooled by the many companies out there offering Builders-Grade materials! Licensed, Trained, Professional Craftsman: You can have the best materials available, but if they are not installed properly, they are worthless. We have avenues available to get cheaper labor, but we don’t. We do not cut-corners when it comes to Craftsmanship.
Windows, roofing & doors., siding
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On 22 Jan. 2014 I ordered a sliding glass door from Crystal River Home Design and gave them the required 50% deposit. Alex told me the door would be ordered soonest and should be ready for installation within 3 weeks. In February Alex called to verify all particulars that were written in the contract and assured me he would order the door that day and it would be ready for installation in 3 weeks. On 3 March, I met with Alex and he stated the door still had not been ordered, but would be taken care of as soon as he returned to his office. Again he stated that it should be ready for installation in approximately 3 weeks. On 17 April, I called Crystal River and Alex stated that he was not sure of the status of the door, but would call me the following week with an up date. On 21 April I hand delivered a letter stating my dissatisfaction with this situation. On the 24th Alex called to tell me the door was available for installation that Friday or Saturday. I told him we would not be available that weekend and I would get back to him. On the 28th I mailed a return receipt letter to Crystal River stating that I felt that as they had failed to order my door within a reasonable timeframe they had voided our contract and I was requesting a full refund of my deposit, to be made within 30 days.
ADDITIONAL INFORMATION: A few days shy of the above mentioned 30 day timeframe for refunding my deposit, Andy called to check on when the door could be installed. When asked about my letters he said he not seen them. I suggested he read them and call me afterwards. He called me a few days later and agreed that if I removed the above review, he would refund my money. Further conversations/e-mails transpired. I won't go into details regarding that here, but Angie's List was advised.
In the end I did receive my refund in full.
They arrived on time the day they projected and began removing the old concrete and hauling it away. They began measuring and resetting the grade of all components and setting up protection of existing portions of the house and stabilizing the roof above the carport. The workers were a real team as each knew what needed to be done and when they ran into a small problem they quickly came to a solution and moved on. As they broke up the old concrete the bobcat operator was a real pro. The second day was involving setting the final grades for the cement forms so that the water problem that we had would be corrected. They were also filling the base ballast and compacting it. They also were installing re-bars into the foundation to prevent the settlement that was the source of the original problem. They had to wait a day for a second load of ballast for the driveway.
On the third day they were ready to pour the concrete and finish the forms and ballast for the front walk and stoop. By 4:30 they had completed the concrete work and finished the driveway and carport and walkway and stoop foundations and removed the forms, put up stakes with caution tape and told us to wait two days before walking on any of the new concrete and we would need a week before driving a vehicle on the drive.
The walk way and front stoop needed to rest several more days before they could install The stone work crew came near the end of the second week with the cut stone for the walkway and flagstone for the stoop. They got most of it completed by Saturday afternoon but still needed to do some detailed fitting which they completed on Sunday and told us to not walk on the flagstone stoop for another day.
They did a really great job, cleaned up very well and protected the environment and house from all the dust and dirt. The even put some topsoil along the walk way and drive way where the grade had been raised and forms had been set. They even spread grass seed which sprouted within a few days after they left. I didn't expect that as all.
We didn't get much rain in August and September to really test the new grades but a good rain in October proved that they did a really great job. They projected that they would finish within two weeks and beat by one day. The president of the company came around to see how the work was coming and stopped by after the job was complete as we planned. Can't get better than that!
Everyone was so professional and courteous. From Alex to Keith, they were straightforward with us and gave us options on ways we could improve and maintain our home. The workers were timely and made it a point to clean up after themselves, so we never had to worry about scraps of any materials laying about. The foreman worked and tweaked the front door with such care and concern, making sure it fit precisely. I was so impressed. The work took exactly as long as predicted, 5 days. We are so happy with the results and just marvel at how pretty our home looks. We are looking forward to contacting Crystal River Home Design for our future projects of replacing our old deck in the back of the house with a new patio (complete with a fire pit and half-moon wall for seating) in the spring and, at some point, converting our garage into a rec room. Many thanks to Alex and Keith and the others at Crystal River Home Design who helped improve the looks and life of our home!
We needed to replace our cracked driveway, front walk and sagging front entrance slab. Our neighbors had recently had similar work done by Crystal River Home Design and we were impressed with how it dressed up their property. They gave rave review of their entire experience with this company. We contacted Crystal River and a representative made himself immediately available. In our home he made a clear and thorough presentation of their work. He used a process which easily stepped us through the process of selecting between many options, so that we arrived at a fully planned project with no stress. What really sold us was their willingness to work us into their schedule immediately. We were departing on a long trip in a week. They agreed to squeeze us in between other jobs they were working. As the representative said, "We are not the cheapest, but we provide the best value, we stand behind our work." They arrived on schedule and proceeded efficiently with ecological care, saving shrubs and ivy that I thought that we would lose. The drive was concrete and laid out and finished perfectly. The walk was pavers and were laid in an attractive pattern. The entrance was flagstone and they allowed us to not only pick out the stones we wanted but followed a pattern we designed. Outstanding work with different craftsmen for each phase of the work. They obviously take pride in their work and provide resources and supervision to ensure they have satisfied customers such as us. We recommend them!
Original Balance: $7,700
Deduction for having to remove only 1 layer on most of roof: -$360
Plywood: $910 (14 sheets at $65/sheet)
Total Balance Owed on Roof: $8,250
I would like to come by tomorrow to pick up the check for the balance if you can leave it somewhere for me ie: mailbox. On Tue, Jul 17, 2012 at 1:58 PM, Joan wrote:
Working late and it has been a bit hectic. The day your guys were there, the housekeeper had left the Great Dane out. She had killed a ground hog and when the little dog came out the Dane attacked her. The little dog had to have surgery and is not doing well. Also found out little dog has cancer. Been a bit hectic here and am not sure when I will free up. But probably not until after Thursday.
Joan
On Tue, Jul 17, 2012 at 1:41 PM, Alex Post <[email protected]> wrote:
Will you
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